律師事務所知識管理績效衡量模型與資訊工具採用關聯之研究

Abstract

知識管理在過去十年以來一直是相當盛行的概念。然而，很少人會將注意力放在律師事務所的知識管理上，過去研究裡也未能有一個足以反映律師事務所環境的知識管理績效衡量工具。因此，本研究提出一個專為台灣律師事務所環境設計之知識管理績效衡量模型；為了證明其有效性，我們採取了問卷調查方法以了解律師事務所人員對於我們的衡量模型裡的各該指標之重要性感受，同時，我們也試圖找尋出知識管理各個面向與資訊工具採用之間的邏輯。本研究共收集了115份問卷樣本，來源包括中小型、大型律師事務所、專利法律事務所等各階層的法律從業人員。 本研究結果說明了我們提出的衡量模型有效地適用在律師事務所，實證結果更顯示出律師事務所人員認為知識管理流程是知識管理中最重要的面向。此外，知識管理中的各個面向與知識管理工具採用之間有正相關，我們也為日後律師事務所在資訊工具的採用上進行建議。

Knowledge Management has been prevalent concept for the past decade. However, little attention is paid to Knowledge management practices in law firms, nor is knowledge management performance appraisal tool designed in reflection of legal context. Thus, in this research, we propose our KM performance assessment model after reviewing KM in legal context herein Taiwan and several KM performance measurement models. To further prove the effectiveness, we conduct a questionnaire survey to find out the perception of legal professionals towards the practice indexes given our assessment model. Moreover, we try to plot the clue behind the dimensions of KM with the KM tools adoption of the firms. This study collected 115 samples, including different level of legal professionals from both small-to-medium-sized and big-sized law firms. The result of this study shows that our assessment model is effective to apply to law firms. Empirical study also shows that legal professionals view process as the most important dimension. In addition, there is positive correlation between the dimensions of KM and the adoption of KM-specific tools.