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  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 商學研究所
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/42460
完整後設資料紀錄
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dc.contributor.advisor陳鴻基(Houn-Gee Chen)
dc.contributor.authorYu-Hsien Chenen
dc.contributor.author陳育仙zh_TW
dc.date.accessioned2021-06-15T01:14:09Z-
dc.date.available2009-07-29
dc.date.copyright2009-07-29
dc.date.issued2009
dc.date.submitted2009-07-29
dc.identifier.citationAhmed, P. K., Lim, K. K., & Zairi, M. (1999). Measurement practice for knowledge management. Journal of Workplace Learning, 11(8), 304-311.
American Productivity & Quality Center (1996). Knowledge Management: Consortium benchmarking study: Final report. Houston, Texas: American Productivity & Quality Center
Arthur Andersen and The American Productivity and Quality Center (1996), The Knowledge Management Assessment Tool: External Benchmarking Version, Arthur Andersen/APQC, Chicago, 1L.
Arthur Andersen Business Consulting (1999), Zukai Knowledge Management, TOKYO Keizai, Inc., Tokyo.
Becker, W. M., Herman, M. F., Samuelson, P. A., & Webb, A. P. (2001). Lawyers get down to business. The McKinsey Quarterly, 2, 45-55.
Bontis, N. (2001). Assessing knowledge assets: a review of the models used to measure intellectual capital. International Journal of Management Reviews, 3(1), 41-60.
Cnossen, C., & Smith, V. M. (1997). New Technology-Implication for legal research methodology. Paper presented at the 12th BILETA Conference: The future of legal education and practice.
Earl, M. J. (1997). Knowledge as strategy: reflections on Skandia International and Shorko Films. In L. Prusak (Ed.), Knowledge in organizations. Boston: Butterworth-Heinemann.
Edvinsson, L., & Malone, M. S. (1997). Intellectual capital : realizing your company's true value by finding its hidden brainpower. New York: Harper Collins.
Edwards, D. L., & Mahling, D. E. (1997). Toward knowledge management systems in the legal domain. Paper presented at the Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge.
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Evans, N. J. (1996). Performance management system as an enabler or inhibito to learning in organizations. University of Toronto.
Gottschalk, P. (1999). Knowledge management in the professions: lessons learned from Norwegian law firms. Journal of Knowledge Management, 3(3), 203-211.
Gottschalk, P. (2002). A Stages of Growth Model for Knowledge Management Technology in Law Firms. Journal of Information, Law and Technology(2).
Gupta, A. K., & Govindarajan, V. (2000). Knowledge Flows within Multinational Corporations. Strategic Management Journal, 21(4), 473-496.
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Ichijo, K., Krogh, G. v., & Nonaka, I. (1998). Knowledge enablers. Knowing in firms: understanding, managing, and measuring knowledge. London: Sage, 173-203.
Jager, M. d. (1999). The KMAT: benchmarking knowledge management. Library Management, 20(7), 367-372.
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Knowledge Report (1995). Paper presented at the Knowledge Imperative Symposium, Houston, TX, September 1995, co-sponsored by Arthur Andersen and the American Productivity and Quality Center, Arthur Andersen, Chicago, IL
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dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/42460-
dc.description.abstract知識管理在過去十年以來一直是相當盛行的概念。然而,很少人會將注意力放在律師事務所的知識管理上,過去研究裡也未能有一個足以反映律師事務所環境的知識管理績效衡量工具。因此,本研究提出一個專為台灣律師事務所環境設計之知識管理績效衡量模型;為了證明其有效性,我們採取了問卷調查方法以了解律師事務所人員對於我們的衡量模型裡的各該指標之重要性感受,同時,我們也試圖找尋出知識管理各個面向與資訊工具採用之間的邏輯。本研究共收集了115份問卷樣本,來源包括中小型、大型律師事務所、專利法律事務所等各階層的法律從業人員。
本研究結果說明了我們提出的衡量模型有效地適用在律師事務所,實證結果更顯示出律師事務所人員認為知識管理流程是知識管理中最重要的面向。此外,知識管理中的各個面向與知識管理工具採用之間有正相關,我們也為日後律師事務所在資訊工具的採用上進行建議。
zh_TW
dc.description.abstractKnowledge Management has been prevalent concept for the past decade. However, little attention is paid to Knowledge management practices in law firms, nor is knowledge management performance appraisal tool designed in reflection of legal context. Thus, in this research, we propose our KM performance assessment model after reviewing KM in legal context herein Taiwan and several KM performance measurement models. To further prove the effectiveness, we conduct a questionnaire survey to find out the perception of legal professionals towards the practice indexes given our assessment model. Moreover, we try to plot the clue behind the dimensions of KM with the KM tools adoption of the firms. This study collected 115 samples, including different level of legal professionals from both small-to-medium-sized and big-sized law firms.
The result of this study shows that our assessment model is effective to apply to law firms. Empirical study also shows that legal professionals view process as the most important dimension. In addition, there is positive correlation between the dimensions of KM and the adoption of KM-specific tools.
en
dc.description.provenanceMade available in DSpace on 2021-06-15T01:14:09Z (GMT). No. of bitstreams: 1
ntu-98-R96741026-1.pdf: 654626 bytes, checksum: d0763eed37f510d9a26b22a216178592 (MD5)
Previous issue date: 2009
en
dc.description.tableofcontents謝辭 i
摘要 ii
Abstract iii
Index iv
List of Tables vi
List of Figures vii
Chapter 1 Introduction 1
1-1 Research Motivation and Objectives 1
1-2 Organization of This Study 3
Chapter 2 Literature Review 5
2-1 The Analysis of Law Firms 5
2-1-1 Tasks, structure, people and technology of a law firm 5
2-1-2 Data, information and knowledge included in the practice of law 7
2-1-3 Knowledge management in law firms 12
2-2 Knowledge Management Enablers 15
2-3 Knowledge Management Performance Measurement Models 17
2-3-1 Performance measurement 17
2-3-2 Knowledge management measurement models 18
2-4 Knowledge Management Tools 27
Chapter 3 Research Design and Methodology 33
3-1 Research Framework 33
3-2 Construct measurement 40
3-3 Sampling Plan and Data Collection 40
3-4 Questionnaire Design 42
3-5 Statistic Method 43
3-5-1 Descriptive Statistics Analysis 44
3-5-2 Confirmatory Factor Analysis 44
3-5-3 Reliability Test 44
3-5-4 Correlation Test 45
Chapter 4 Analysis and Results 46
4-1 Structure of Sample 46
4-2 Confirmatory Factor Analysis and Reliability/Validity Test 48
4-2-1 Confirmatory Factor Analysis & Reliability Test 48
4-2-2 Validity Test 51
4-2-3 Correlation Analysis 51
4-3 Descriptive Statistics Analysis 52
4-3-1 Comparison between dimensions 53
4-3-2 Comparison by practice indexes within the dimension 54
4-3 Correlation Analysis between KM dimensions and KM Tools adoption 65
Chapter 5 Conclusions and Suggestions 72
5-1 Discussion and Implications 72
5-1-1 The effectiveness of KMAT model 72
5-1-2 Positive correlation between KM dimensions and the adoption of KM-specific tools 73
5-2 Limitations and Suggestions for future study 75
Reference 77
Appendix-Questionnaire 80
dc.language.isoen
dc.subject律師事務所zh_TW
dc.subject知識管理工具zh_TW
dc.subject知識管理衡量zh_TW
dc.subject知識管理zh_TW
dc.subjectKM toolsen
dc.subjectlaw firmsen
dc.subjectKM performance measurementen
dc.subjectKnowledge Managementen
dc.title律師事務所知識管理績效衡量模型與資訊工具採用關聯之研究zh_TW
dc.titleStudy on Knowledge Management Performance Appraisal Model and the Correlation with Adoption of Information Toolsen
dc.typeThesis
dc.date.schoolyear97-2
dc.description.degree碩士
dc.contributor.oralexamcommittee蕭正平,許瑋元
dc.subject.keyword知識管理,律師事務所,知識管理衡量,知識管理工具,zh_TW
dc.subject.keywordKnowledge Management,law firms,KM performance measurement,KM tools,en
dc.relation.page84
dc.rights.note有償授權
dc.date.accepted2009-07-29
dc.contributor.author-college管理學院zh_TW
dc.contributor.author-dept商學研究所zh_TW
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