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標題: | 心理安全感與員工創造性績效:知識交流的中介角色 Psychological Safety and Employee’s Creative Performance:The Mediating Role of Knowledge Sharing and Acquisition |
作者: | Yi-Chieh Chiang 江亦婕 |
指導教授: | 鄭伯壎(Bor-Shiuan Cheng) |
共同指導教授: | 吳宗祐(Tsung-Yu Wu) |
關鍵字: | 創造性績效,知識分享,知識獲取,心理安全感, Creative Performance,Psychological Safety,Knowledge Sharing,Knowledge Acquisition, |
出版年 : | 2019 |
學位: | 碩士 |
摘要: | 如何促進員工創造性績效為現代企業重視的議題,過往研究指出心理安全感可以促進員工創造性績效,但對於知識交流在其中扮演的角色卻關注不足。由於新的想法需要跨領域的知識投入與結合,知識交流應在其中扮演重要關鍵角色,因此本研究嘗試以此觀點解釋:心理安全感影響員工創造性績效將透過知識交流中介,促進員工知識分享相關行為,提高員工在組織內與他人交換知識的機率,進而促進創造性績效。同時本研究援引社會交換理論說明中間「交換」過程,以彰顯知識交流中的交換關係對於員工創造性績效的必要性,最後,知識分享與知識獲取將序列性中介心裡安全感與創造性績效兩者間的關係。本研究收集了台灣17家中小企業的樣本,共190對主管-部屬的對偶樣本,並使用階層迴歸線性模式進行分析,結果顯示:心理安全感與創造性績效有正向關係,並透過知識分享與知識獲取兩者中介。最後,個別討論本研究結果的理論貢獻、管理意涵、研究限制,以及未來研究方向。 There are several ways to promote employee creative performance. Previous researches have shown that psychological safety encourages employee’s creative performance, and indicated that psychological safety can boost behaviors that relate to the sharing of employee knowledge, thus ultimately promotes creativity, but these researches did not put a lot of emphasis on the knowledge exchange process. Since effective communication and knowledge exchange can lead to innovative products and thoughts, more dedication is needed in this area. This study aims to better explain the relationship between psychological safety and employee’s creative performance. More importantly, it aims to confirm the resulting positive effects like knowledge sharing and acquisition. In addition, this study not only leverages the social exchange theory to explain the 'exchange' process, but it also highlights the importance of serial intermediating process, knowledge sharing, and knowledge acquisition. For this study, data was collected using 190 dyad samples from 17 enterprises in Taiwan and the hierarchical regression linear model was used. The result confirms that psychological safety and employee’s creative performance have a positive relationship that is promoted through the knowledge exchange process. The implications of the research findings, contributions, limitations, future direction, and other details are discussed in the last part of this study. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/7268 |
DOI: | 10.6342/NTU201902213 |
全文授權: | 同意授權(全球公開) |
顯示於系所單位: | 心理學系 |
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ntu-108-1.pdf | 1.22 MB | Adobe PDF | 檢視/開啟 |
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