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Atypical Social Work: Impacts of Social Welfare Contracting-out Programs on Social Workers’ Professional Services and Working Conditions
Atypical Social Work,Program Entrustment,Professional Service,Working Conditions,
|Publication Year :||2018|
The study explores the services engaged by government on social services from private non-profit organizations through a contractual outsourcing model, under the trend of privatization and new managerialism. However, in the types of government service entrustment, this study takes the contract model focusing on “contracting-out programs” as research axis, further discusses the impact on non-profit organization, in terms of professional service delivery management and working conditions of social workers in the organization after engagement of the contracting-out programs.
The study believes that the contracting-out programs model implemented by social welfare is invisibly pushing Taiwan's social work professional services and labor structure into a 'atypical social work' professional style. The public sector has established a contractual and cooperative relationship with the private sector through the service outsourcing method, which has a certain degree of development and contribution to Taiwan's social welfare service delivery system. If we explore from the view of development of the social work profession, we can find phenomena of service models and fixed- term (short- term) employments that are normalized by contractual terms. The entrustment system gradually constructs the service contract with the contractual norms to reduce the professional autonomy of the organization and the discontinuation of services due to termination of contract. Atypical social worker professional challenges and labor risks, such as organizing professional manpower shortage, high-mobility labor environment, horizontal mobility and migration in inter-agency areas, lack of opportunities for stable promotion, and the accumulation of seniority cannot be directly proportional to salary increases.
The design of the study is to further collect the experience of practical work through the role of social worker in the program, understand the relationship between the contracting-out programs and professional services and working conditions of the social workers, and take the subjective position of the social workers as the analytical basis for the inductive research. The research method is based on the use of both 'institutional analysis and in-depth interviews' in qualitative research as the main research paradigm. In the study, five social workers hired under the program contract were interviewed by using semi-structured data collection to conduct a descriptive analysis of the principal phenomenon.
The data analysis is based on the related effects of the program social work professional services and working conditions, and then concluding three levels of research findings: (1) Structural attribution: policy formulation and responsibility of the contracting-out programs, social industrial salary structure, contractual commission Supervised role. (2) Organizational attribution: the impact of organizational differences, the formulation of the salary system, the level of importance attached to the working conditions of the social workers, and the feasibility of retaining talents. (3) Personal attribution of social workers: the benefits and seniority expectations of social work professional positions.
At the end of the study, the conclusions of 'atypical social work' were proposed through two aspects: the structure of the entrustment system and the organization of personnel management attribution: (1) The structure of the contracting-out programs system: (i) The issue of contracting-out programs toward professional service delivery. (ii) The issue of labor flexibility for atypical social workers. (2) Organizational personnel management attribution: (i) The difference between the organization scale and the management culture. (ii) The diversity of the salary management system.
Facing the inconvenient current service entrustment system, the research hopes that the social welfare field will pay more attention to the professional issues of the labor structure market and atypical types, and will participate in the construction of a more sound and comprehensive risk assessment mechanism. Finally, the relevant research suggestions are put forward: (1) Establishing a database of surveyed social workers' wages, and formulating reasonable salary standards and systems for contracted professionals. (2) To study the mechanism for accumulating professional social workers' seniority. (3) Improving the channels and systems for appealing social welfare and working conditions, and strengthening the enthusiasm for violating the working conditions and interests of social workers.
|Appears in Collections:||社會工作學系|
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