探討目標相依性及外部溝通模式對團隊專業整合之影響

Abstract

為了處理多重相關軟體開發專案，方案管理為一重要且實務的管理方法。軟體開發方案具有高度複雜性、不確定性及專案相依性，但藉由方案管理方法可以達到許多單個的專案無法達成的效果及益處。此研究著重在探討目標相依性及外部溝通策略對於組織中專業整合度的干擾效果。我們使用資訊傳遞理論來設計我們的理論模型，透過303份涵蓋不同產業且針對軟體開發團隊的問卷結果來驗證我們的研究模型。研究結果將會對方案團隊內的溝通模式有進一步的了解，提供目標相依性與外部溝通模式對團隊專業整合效果之引導。

Program management is now an important and practical method to deal with multiple related software development projects. A software development program can generate the benefits that cannot be achieved by managing projects individually and it also has the special characteristics such as complexity, uncertainty and interdependence. This dissertation is designed to examine the moderating effect of external communication activities of the program team used on the relationship between goal interdependence and the extent of expertise adequacy. Based upon organizational Information Processing Theory (IPT), theoretical frameworks are developed. The proposed research models are tested by surveying software product development programs across a range of industries with 303 responses. The results will contribute to the understanding of multiple-project communication in a program’s context. The specific interactions between interdependence and communication and the product development coordination will provide a guideline for the industrial practices.