金屬零件業營運績效管理及其資訊化研究： 基於榮益科技公司案例

Abstract

中文摘要 一個公司的發展，從辛苦開創一個新的公司的開始，是由少數人兼任數個工作，剛開始草創的負責人都只會專注在個人的專業上，就是因為他的專業和努力才可以讓一個公司開創成功，可以使公司前幾年可以發展地很好，但是一個公司到了一定穩定和規模時，一個公司好的管理體系，是可以使一家公司持續的的獲利和成長，所以一家公司要有好的管理制度就非常的重要。 本文的實例為以臺灣總公司-榮益科技股份有限公司，昆山子公司-榮益電子(昆山)有限公司，重慶子公司-榮褔電子有限公司，該集團公司是一家中小型電子零件製造銷售公司，主要以筆記型電腦、手機和相關電子終端設計生產公司為銷售對象，本文主要針對各部門個人的工作執掌，績效管理中存在的問題進行分析研究，從平衡計分卡、KPI這一些已久的理論基礎，根據存在的問題，設計出新的的管理體系，把這一些資料透過資訊化的處理，達到定時甚至是即時的提醒警告資訊輸出到個人、部門主管、稽核單位甚至總經理，達到分層管理，即時反應，不會有任何問題被隱藏，再以這一些資料用公式可以分析很多公司各方面能力指標，再依照這一些能力指標，提供公司有效即時改進的提醒，給主管時時的反省改進，而稽核單位則是定時的去檢查各辦法、指標、各部門、個人，是不是有確時去執行作業，是不是有指標不合時宜，是不是電腦公式要修改，這樣人的管理加上電腦資訊化的管理可以使公司的整套管理更完善。 設計該公司績效管理體系時，按照公司的策略地圖、平衡計分卡的四個面向-財務、顧客、內部流程、學習成長，並考慮長期目標、短期目標、領先指標、落後指標，依照公司優先順序來和各部門主管溝通，定出各部門的不同程度的指標出來分類，這一些指標可能是跨部門的，也有一些能力的分析是很多指標的結合，這一些指標透過資訊部門的電腦軟體的支援，運用科學的方法為其設計績效指標體系，提供公司、各部門、個人工作定時即時的幫助，提供公司管理效率，這一些可以是策略管理、目標管理、組織管理、育成管理、流程管理、指標管理、日常管理、知識管理、改善管理、績效管理。 通過以上的工作，希望能以科學的設計，新的思考思維管理，提供類似公司的管理幫助，提高公司管理效率，提供一定的幫助。 關鍵字：營運績效、資訊化管理。

THESIS ABSTRACT EXECUTIVE MBA PROGRAM FOR NTU-FUDAN JOINT PROGRAM COLLEGE OF MANAGEMENT NATIONAL TAIWAN UNIVERSITY NAME： WEI-CHEN CHEN MONTH/YEAR：OCTOBER, 2005 ADVISER： HOUN-GEE CHEN TITLE： PH.D The developmental stages a company goes through during its growth are essential for the company’s future and success. A company may depend heavily on the personal effort its decision-makers put into the business as well as their professionalism in the particular field and industry when a business first begins. The effort and professionalism may keep a business afloat for the first few years. However, as it grows and develops in size and stability, the company may need to work on its management to ensure its constant growth and profitability. This is why an outstanding management and an effective leadership are crucial to a company’s success. This article utilizes the examples and experiences from Taiwan office, China Kunshan and China Chongqing office. The corporation is a medium-sized company that works with businesses that manufacture and produce laptops, cellular phones, and other related electronic products. This article mainly focuses on personal management in each department as well as an analytic approach regarding the potential problems that might exist within a heavily performance-based system. The intent of this article is the utilize some of the other managerial systems, such as the Balanced Score Card system and the KPI system, and effectively create a new management system which can process information in an accurate, timely manner. The system will be able to notify anyone from any employee in the company, to their supervisors, and even to the CEO of the company. The goal is to give management fast and accurate information regarding any situation in the company so the management can have more time to respond to the situations. The information and data can then be collected and analyzed for future reference and identification of the common problems within company regarding management. These analyzed data can then be used as indicator for future improvements that need to be made and a good rule of thumb for management as to what standard the company requires. When drawing a blue print for a new management system for a company, management needs to plan it according to the company’s strategic map, the four aspects of Balanced Score Card, which are finance, clients, internal procedures, and growth, as well as long terms goals, and short term goals. The blue print is made to set priorities for the company and should be a constant reminder for the management regarding the direction the business is going. The new system will set different, or sometimes, similar standards and indicators of every expectation within different departments. These standards are combined with computer software, utilization of scientific and statistical analysis that would tremendously make the company more efficient with employee management. The management method can be strategic, goal-oriented, organizational, growth-oriented, procedural, indicator-oriented, routine-based, knowledge-oriented, improvement-oriented, and result-oriented. By doing what is mentioned in the article and using a scientific approach with these innovating ideas, a company can be, hopefully, benefited by the system in the management field. Keywords：Operational efficiency, information-based management.