影響IT賦能專案集群團隊韌性能力之前置因素探討

Abstract

隨著數位科技在商業實務中的關鍵性日益提升，IT賦能轉型(IT-enabled transformation)專案集群也日漸受到重視。然而，既有以「韌性」為題的專案管理及資訊系統文獻中，多聚焦於突發性干擾(如地震、COVID-19)對獨立專案、團隊的影響，仍較少探討IT賦能專案集群如何建立團隊韌性以應對由子專案高度相依性所引發的漸進式干擾(creeping disruptions)。本研究以資源保存理論(COR theory)為基礎，採用多個個案研究法，從實務案例中辨認形塑IT賦能專案集群團隊韌性的關鍵資源。研究發現，除了過去專案管理文獻所強調的團隊心態(如團隊共享心態、開放討論)外，IT賦能專案集群團隊更倚賴任務導向資源(如IT人員對業務流程的了解及團隊開發IT解決方案的能力)發展出與業務目標契合的IT解決方案，故亦是IT賦能專案集群團隊建立韌性的另一類關鍵資源。透過強調漸進式干擾對IT賦能專案集群中的影響，並同時強調團隊心理與任務導向資源，本研究弭平了專案管理與資訊系統領域之間的研究落差，為理論與實務上的「韌性」提供更廣闊及結構化的認知。

While the evolution of technology raises the importance of utilizing digital technology to reach business goals, IT-enabled transformation programs (ITT programs) have gained substantial attention in real world practice. However, how to cultivate program team resilience against creeping disruptions that arise from the interdependence of sub-projects remain unexplored, as most resilience literature focused on sudden disruptions (e.g., earthquakes and COVID-19) at the individual project or team level. Grounded in Conservation of Resources (COR) theory, this qualitative interview study identifies crucial resources that enable ITT program teams to develop resilience capability. Coincide with previous project management journal, our interview findings reveal that ITT mindset (i.e., change potency and program psychological safety) facilitates a positive mindset for ITT program to address creeping disruptions. Furthermore, we highlight the critical role of ITT knowledge—including IT personnel’s knowledge of business process and IT improvisation—in developing feasible IT solutions aligned with evolving business objectives, which then contributes to ITT program team resilience. This study bridges the gap between project management and information systems research, offering theoretical and practical contributions by clarifying the nature of creeping disruptions and the antecedent resources required for program teams to develop and demonstrate resilience in ITT program contexts.