請用此 Handle URI 來引用此文件:
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/9226
標題: | 專業證書之職場效益:以台灣金融服務業從業人員為例 How do professional certificaties influence job outcomes? Evidence of Taiwanese financial service industries. |
作者: | Jung-Ching Lin 林容璟 |
指導教授: | 吳學良 |
關鍵字: | 訊號理論,人力資本理論,教育程度,證書優質性,職場效益,金融服務業, Signaling theory,Human capital theory,Education level,Quality certification,Job outcome,Financial services industries, |
出版年 : | 2009 |
學位: | 碩士 |
摘要: | 隨著全球經濟的發展,服務業已逐漸成為各國發展產業中不可或缺的要角,我國經濟結構亦隨著世界趨勢已逐漸轉成以服務業為主。本研究從訊號理論、人力資本理論的觀點出發,利用多元迴歸分析方法針對台灣的金融服務業以政府持有官股之銀行(臺灣銀行、高雄銀行、第一銀行、彰化銀行、華南銀行、合作金庫)進行實證,亦邀請台灣糖業股份有限公司為研究執行之前測,以探討企業員工的教育程度、證書優質性、企業內部長期的人力資源管理實務投入、產業環境對企業員工教育程度和職場效益間的關係或調節效果。問卷分為主管與員工兩部分,成套有效問卷為:主管問卷53份,員工問卷224份。
經由實證分析可以得到以下研究結果:一、員工教育程度與員工職場效益有顯著的正向關係。二、證書優質性對員工教育程度與員工職場效益關係有顯著的正向調節效果。三、證書優質性、企業長期人力資源實務投入和員工教育程度對員工職場效益有正向的調節效果。四、當產業環變動程度大時,優質性高的證書與員工教育程度產生替代效果。 本研究分別從企業員工、主管來取得樣本資訊,以多源取樣的方式來驗證證書優質性對於企業員工的職場效益及影響,亦探討員工教育程度與其職場效益間之關係,為目前社會中對於學歷與證書之間的取代或互補議題、對企業員工職場績效之影響等作完整的呈現亦為該領域學術研究進一分心力。 As higher education common in Taiwan, the argument about the effect of education level and certification contribute to job performance is more and more concerned. By the points of Signaling theory and Humancapital theory views and using multiple sourcing from employees and mangers’ views, we gathered our samples mainly form Taiwan service industry of finance with 5 government owned banks(Bank of Taiwan, First Bank, Hua Nan Bank, Chang Hwa Bank, Taiwan Corporative Bank and Kaohsiung Bank.)and invites Taiwan Sugar Co. as our pre-test sample. We got 53 copies from managers and 224 copies from employees. In the research we define good quality certification with 3 main characteristics, the representative of professional technical skill, maturity and market. Then we research the effect and relationship of good quality certificatio, education level, business commitment-based HRM and Industrial envitonment to employee’s job performance. By using multiple regression analysis, we find out that education level with positive relationship to job performance, good quality certification still needs education level to support for good job performance, commitment-based HRM with good quality certification and education level are important for business operation and industry with high dynamism will cause substitution between education level and good quality certification. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/9226 |
全文授權: | 同意授權(全球公開) |
顯示於系所單位: | 國際企業學系 |
文件中的檔案:
檔案 | 大小 | 格式 | |
---|---|---|---|
ntu-98-1.pdf | 607.76 kB | Adobe PDF | 檢視/開啟 |
系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。