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標題: | 探討新手愛滋助人工作者不確定性管理之質性研究: 以台灣和香港為例 Managing uncertainty: A qualitative exploration of the working experiences of novice HIV/AIDS Service Providers in Taiwan and Hong Kong |
作者: | 蔡芷晴 Tsz Ching Choy |
指導教授: | 黃柏堯 Poyao Huang |
關鍵字: | 愛滋病毒/愛滋病,愛滋助人工作者,不確定性管理理論,新手工作者,台灣,香港, HIV/AIDS,HIV/AIDS Service Providers,uncertainty management theory,novice worker,Taiwan,Hong Kong, |
出版年 : | 2024 |
學位: | 碩士 |
摘要: | 台灣和香港在實現聯合國愛滋病規劃署 95-95-95目標方面,表現優於其他亞洲地區,即是95%感染者知道自身愛滋感染狀況、95%感染者已服藥、95%服藥感染者達到病毒量測不到。這亮眼的成績背後,是愛滋助人工作者共同努力的過程。同時,從公共衛生的角度出發,愛滋防治工作轉向至社區並且與現下醫療資源和治療指引接軌,已成為必然的趨勢。在這個脈絡中,社群中的愛滋助人工作者的角色更為重要,因為是提高大眾對愛滋病的認識、支持愛滋感染者,以及減緩愛滋在社區傳播的關鍵力量。然而,這些工作也為從事愛滋服務領域的新手面臨挑戰。過去的文獻已探討不同領域中工作相關的不確定性,但對於新手愛滋助人工作者在非政府組織(NGOs)中的工作相關不確定性管理研究仍然有限。本研究探討愛滋病服務工作經驗未滿三年的社區助人工作者所面臨的工作相關之不確定性。以公共衛生和傳播學的文獻回顧為基礎,運用不確定性管理理論(Uncertainty Management Theory)為架構進行質性訪談,並招募愛滋助人工作者參與本研究。分別是來自於台灣8位以及香港9位,共計17位。參與者涵蓋心理諮詢師、個案管理師、社會工作者和項目專員。訪談結果顯示,工作相關不確定性主要分為三個層級:個人層面、組織層面和愛滋知識層面。研究亦發現,兩地新手愛滋助人工作者在管理不確定性方面有其相異之處,研究結果有助於發展台灣和香港的愛滋助人工作者之介入跟培訓計劃。 Taiwan and Hong Kong have outperformed compared to other Asian locations in gradually moving towards achieving the 95-95-95 targets. The targets are for 95% of people with HIV (PLHIV) to be aware of their HIV status, 95% of PLHIV to receive treatment, and 95% of those on treatment to achieve viral suppression. This remarkable accomplishment is a result of the collective efforts of HIV/AIDS service providers (HSPs). The role of HSPs has become more diversified, serving as a key role in raising awareness about HIV/AIDS, supporting PLHIV, and mitigating the spread of the virus in the community. At the same time, this also presents challenges for novices in the field of HIV services. Although prior studies have explored work-related uncertainties across various fields, there''s limited research on uncertainties among novice HIV field workers in NGOs. In this study, researcher examines the work-related uncertainty faced by novice HIV/AIDS Service Providers with less than 3 years of working experience in HIV services. Building on the literature review of public health and communication studies, this study uses Uncertainty Management Theory as a framework to conduct qualitative interviews. A total of 17 HIV/AIDS Service Providers from representative Non-Governmental Organizations (NGOs) in Taiwan (n=8, with 6 NGOs) and Hong Kong (n=9, with 3 NGOs), including counselors, case managers, social workers, and program officers. Results show that these uncertainties across 3 main categories: individual level, organizational level, and related to HIV/AIDS. Novice HIV/AIDS Service Providers in these two locations reveal similarities and differences in managing uncertainty. The findings can contribute to further studies for developing interventions and training programs for HIV/AIDS Service Providers in Taiwan and Hong Kong. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/91804 |
DOI: | 10.6342/NTU202400298 |
全文授權: | 未授權 |
顯示於系所單位: | 健康行為與社區科學研究所 |
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