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標題: | 政府資料之協力式創新-以資料英雄計畫為例 Collaborative Innovation for Government Data: The Case Study of D4SG Fellowship Program |
作者: | Cai-Rou Yang 楊彩柔 |
指導教授: | 洪美仁(Mei-Jen Hung) |
關鍵字: | 協力治理,創新,協力創新,資料英雄計畫, collaborative governance,innovation,collaborative innovation,D4SG Fellowship Program, |
出版年 : | 2020 |
學位: | 碩士 |
摘要: | 隨著社會問題日益複雜,政府常需要仰賴民間的技術與創意共同協作。近年來出現了一種新的資料協力模式—資料英雄計畫,成為政府妥善應用數據資料的新合作模式。本文以資料英雄計畫作為研究個案,應用Sørensen與Torfing(2011)提出的協力式創新架構與Rogers(1995)創新擴散因素進行分析。研究方法上,將以公部門社福領域專案為研究對象,採取半結構式的深度訪談來回答主要的研究問題:申請之動機、公部門之條件與環境、協力過程的優勢與障礙、公部門實際採用後之影響與擴散其他機關的可能因素。 研究結果發現,公部門參與計畫的動機主要受到早期專案的成功案例、組織所遇到的痛點等因素影響。支持公部門進入協作場域關鍵的條件則在於長官的支持與組織內資源的配合。另根據訪談結果整理出三個協作優勢與四個協作障礙,優勢包括:能發揮不同專業背景之長、資料英雄們對公益的熱情與使命感、以及專案顧問的專案經驗與轉譯;障礙則包括溝通成本高、資料品質不佳、政府對於外部參與者的質疑、與政府承辦人角色定位的尷尬。在創新擴散方面,本研究發現資料英雄計畫具備許多吸引潛在採用者的創新特徵,並主要透過人際關係互動來傳遞計畫的活動訊息與創新成果,促使組織的領導者決策加入協作創新,影響或推動其他公部門的組織變革。也因為資料英雄計畫具備彈性、公益等特性,對於政府而言不僅可以促進不同網絡間的交流,亦能降低公部門開發的風險,只是在協作過程中政府仍需注意成果品質的把關與參與同仁們的壓力。 最後針對研究結果給予反思與建議,前者包括各方行動者的動機、公部門內部創新的困難與現實、城鄉差距造成創新能量差異等。後者對政府之建議包括:注意協作隱含的公務人力成本、改善資料品質、建立創新成果的評估指標、開放創新週期、創新策略的採取。另外說明本研究之限制,並建議未來研究者可進一步探究之方向。 With the increasing complexity of social issues, the government usually depends on nongovernmental technology and innovation for collaboration. Recently, a new collaborative data governance, D4SG Fellowship Program, has occurred and become a new pattern for government to use data properly. As the case in the study, D4SG Fellowship Program is analyzed by using the framework for collaborative innovation from Sørensen and Torfing (2011) as well as diffusion of innovation from Rogers (1995). As for its research method, the study focuses on social welfare projects of public sectors with semi-structured interview to answer the major research questions: motivations for application, conditions and surroundings of public sectors, advantages and barriers during collaboration, impacts of collaborative data governance on a public sector and possible causes of its diffusion to other public sectors. The result indicates that the public sector’s motivations for participating in the project mainly results from its prior experiences from successful projects, pain points confronting it, etc. The key points of a public sector’s involvement in collaborative fields lie in supportive superiors and available internal resources. Besides, three collaborative advantages and four collaborative barriers are summed up according to the interview. Advantages include: specialists from different fields, data scientists’ passion for and sense of duty in social welfare, and mentors’ experiences and translation in the projects; barriers include high communication cost, poor data quality, the government’s distrust of external participants, and lack of clarification of governmental case officers’ role. In terms of diffusion of innovation, the study found that D4SG Fellowship Program has lots of innovation characteristics to attract potential adopters, and conveys a project’s information and the outcome of its innovation mainly through interpersonal channels, which leads to an organization leader’s decision to participate in collaborative innovation, making influence on or bring reformation to other public sectors. Due to flexibility and public benefit D4SG Fellowship Program provides, the government not only can facilitate the communication among different networks, but it can also reduce the development risks of public sectors. However, the government should note outcome quality of a collaboration as well as pressure on colleagues participating in it. Finally, reflections and suggestions are provided based on its result. Reflections on the result involve motivations for all the participants, difficulties of innovation inside the public sectors and the innovation gaps caused by urban-rural gap, and so on. Suggestions for the government include: noting labor cost of collaboration, improving data quality, setting up evaluation index of innovation, being open to innovations, and adoption of innovative strategies. Besides, the result shows the limitations of the study, and recommendations for what future researchers could further look at are following at the end. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/73260 |
DOI: | 10.6342/NTU202004422 |
全文授權: | 有償授權 |
顯示於系所單位: | 公共事務研究所 |
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