運用資訊科技於「有效的企業教育訓練」之研究

Abstract

人才，是公司成功發展的關鍵，因此訓練發展成為是全球企業關心的重要議題之一。各企業無不希望能提升其整個訓練系統的有效性，而整個訓練規劃程序中的訓練有效性評量，則成為了企業要建構了一個有效的教育訓練系統的重要關鍵。因此，各企業的人資主管都在探討這塊領域，並希望能夠突破現況，讓訓練有效性評量做得更有效率，進而提升整個訓練系統的有效性。 現行全球企業普遍認同且遵循的教學系統模型- ADDIE model (Rosenberg,1982)，以及Kirkpatrick(1959) 4階層訓練有效性評量模型，都是發展已久的模型。研究者在實務上發現，這兩個模型都是邏輯簡單清楚且論述合理易懂，所以才會廣受業界的認同，但訓練有效性評量的推行，多年來卻進展緩慢。其中的問題在於，少有人深入的探討其整合性，只接受現況的限制。所以，本研究經探討過去文獻、結合實務經驗並事先思考未來運用資訊科技的可能性，嘗試的利用了OIP (Output->Input->Process)的思考模式，提出ADDIE的修正模型以及簡化版的Kirkpatrick 3階層評量模型並結合上兩個模型成提出一個本研究建議的有效教育訓練的模型。

Talent is key to successful organizational development, and training and development is an important topic of concern for enterprises worldwide. All enterprises hope to enhance the effectiveness of their training systems. Effective evaluation of training processes is a key consideration when constructing training systems, making this an issue that concerns many human resource managers who hope to make breakthroughs in the current situation and enhance evaluation efficiency, thereby enhancing effectiveness of the entire training system. The training systems most commonly adopted by global enterprises at the current time are the ADDIE model (Rosenberg,1982) and Kirkpatrick’s (1959) Four-Level Training Evaluation model, both of which are well established models. In practice, we found that these two models are logically simplistic and easy to understand, which is why they have been widely adapted by enterprises, but actual implementation of these evaluation systems has been slow, the main problem being that few people concern themselves with system integration, and instead choose to passively accept the limitations of current situations. This study combined past research with practical experience to analyze the possibility of using IT technologies for evaluation in the future, and also used the OIP concept (Output-> Input-> Process) to construct a revised ADDIE model and a simplified version of Kirkpatrick’s Three-Level Training Evaluation model, both of which can be used in combination for effective training.