公共圖書館自修室座位選擇之研究：以國立公共資訊圖書館為例

Abstract

公共圖書館之自修室為國內讀者高度需求之空間，故其規劃管理相形重要。在規劃上，一般考量自修室的面積、桌子大小、間距及型式等；在管理上，國內規模較大的圖書館普遍運用座位管理系統輔助館員管理座位。然而，自修室對於人與環境互動關係的考量較為缺乏。許多研究顯示讀者有選擇座位的偏好，且會受到環境、社會及個人因素之影響，顯現自修室在規劃管理上若未將讀者選擇座位的需求納入考量，自修環境及座位管理系統將難以符合讀者的期待。 為探討符合讀者需求之座位管理系統樣貌，以及自修環境品質之改善方向，本研究於國立公共資訊圖書館自修室進行問卷調查，探討讀者偏好的座位及特性，並分析讀者偏好的座位類型、不同讀者是否有不同的座位偏好，以及讀者對於自修環境的重視程度及感受。 研究發現，熱門座位為角落及落地窗旁的座位，特性為安靜、座位附近較不易有其他讀者走動且較有隱私；讀者優先選擇的座位具有讀者重視的特性。在座位類型上，讀者偏好內區、朝向入口、離入口較遠及靠牆的旁邊位。不同性別、年齡、職業及教育程度的讀者對於座位有一致的偏好。在自修環境上，最需優先改善的項目為「座位附近讀者走動的頻率」。最後，依研究結果提出建議，供圖書館規劃自修室座位管理系統及改善自修環境之參考。

The study room of public library is highly required by readers in Taiwan, so its’ planning and management should be well considered. In terms of planning, libraries generally take the seating capacity of study room, aisle space between tables, seating space, and types of tables, etc into considerations. In management aspects, large-scale libraries usually use seat management system to assist librarians managing seat assignment. However, researchers found that readers would prefer different seats in response to environmental, social, and personal factors, and this interaction between human and environment was little regarded. These findings revealed that if libraries do not take readers’ seating preference into consideration, the study environment and seat management system will be difficult to meet readers’ expectations. In order to find a seat management system that meets readers’ needs and to improve study environment, a survey investigation was made in the study room of National Library of Public Information. The purpose was to explore the reader-preferring seats and their features, examine which kind of seats were preferred, analyze whether seat preferences vary from different readers, and investigate the feeling of readers toward study room. It was found that popular seats, which were in the corner or beside French windows, were quiet, less readers moving around and with high privacy. The features of preferred seats corresponded to what readers emphasized. In addition, the seats readers preferred were in the inner region, back of the room, facing the entrance, and end seats beside wall. Readers with distinct backgrounds such as gender, age, occupation, and education had consistent seat preference. Also, what should be improved with highest priority was reduce the distractions of readers moving around. Based on these results, there are some suggestions for libraries on planning seat management system and improving the study environment of study room.