管理日本經理與泰國員工間的文化差異─以「秋吉」餐廳為例

Abstract

The purpose of this study was to investigate the similarities and differences between Japanese and Thai cultures in order to solve management problems arising from conflicts in values, beliefs, and working attitudes of Japanese manager and Thai employees in Akiyoshi restaurant. Another aim was to also find out how to apply management theories and cultural dimensions to create effective working process in the organization. In order to learn about Japanese and Thai cultures, both quantitative and qualitative research methods were applied. Questionnaires examined Japanese and Thai cultures and values were sent out and forty responses were received. In addition, secondary researches, focused on Hofstede’s and Trompenaars’ cultural dimensions, were carried out in order to learn more about the two cultures. After understanding how the two cultures similar or differ, management theories; such as high/low context communication, leadership styles, and motivation theories, were applied and useful implications on Akiyoshi were explained. Finally, it was discovered that Japanese and Thai cultures have many similarities and differences. As a result, it is important for Akiyoshi’s management team to learn and understand these cultural values and beliefs, in order to avoid conflicts and dysfunction in the workplace.