性格到信任:同事對偶關係中的知識分享歷程

Abstract

知識已被視為本世紀的新企業最重要的策略性資源。但是傳統以來知識分享的研究泰半集中於技術層面的問題，如資料庫的建立。本研究則從「人際觀點（people perspective）」來探討組織中的知識分享行為以及其可能的影響。本研究架構大致可分為兩個部份，第一部份旨整合個體因素---性格及人際因素---信任，來探討組織中知識分享的前因：結果發現對他人的信任確實扮演了開放性格與知識分享二者的中介效果。另在考慮分享行為的另一端---接收者的性格之後，發現接收者開放性會負向地調節分享者開放性到對他人信任的關係。第二部份則分別從態度面、行為面來探討影響同事關係的因素，結果發現信任、知識分享行為都對同事關係有正面影響，而知識分享行為是信任與同事關係之間的中介機制。結合此二部分的研究，提出同事知識分享的完整歷程。

Knowledge has been deemed as corporations’ crucial resources in the century. Traditionally the researchers have focused on the technology side of knowledge storage such as the knowledge management system. The present research aims to clarify the process of knowledge sharing in organizations from a “people perspective”. The framework is divided into two parts: in the first part, it integrates the individual factor---sender’s personality and interpersonal factor---trust, as the antecedents of knowledge sharing. Moreover, it considers the other party in the interaction relationship---the receiver’s personality, to see how it affects each other’s trust; and further, the knowledge sharing. The second part is to raise the possible influence of trust and knowledge sharing on coworker’s relationships. In this part it highlights the mediating role of knowledge sharing in the relationship between trust and coworker relationship. To combine these two parts, it proposes a complete picture of knowledge sharing process.