衡量員工電子化企業預備度之研究

Abstract

在高度競爭的商業環境中，各企業莫不迫不及待地想使用網路與資訊科技將各種資源整合，來創造更大的附加價值，為達成此目的，許多組織加快腳步來建置電子化企業(electronic business, e-business)，這也導致探討員工是否預備好來使用這種新科技的議題更為重要，然而目前學術界對於此議題之探討仍舊缺乏，所以本研究欲探討如何衡量員工電子化企業預備度(employee readiness for e-business, EREB)，以作管理者與相關研究者之參考依據。本研究首先整理電子化企業預備之範疇，並以此範疇將此構念(construct)概念化，同時做明確的定義。除此之外，為彌補理論之不足，同時邀請學者專家與有經驗的使用者進行討論，發展出「員工電子化企業預備」之衡量問項，隨之透過嚴謹的量表發展步驟將初始量表做進一步精鍊，而成為具有較高信、效度的「員工電子化企業預備度量表」。此一量表與其理論架構，不但可以作為業者於建置電子化企業時，如何培養、訓練與衡量該公司員工之預備程度，以提高建置電子化企業的效率，並且可以最作為後續電子化企業與預備度相關研究的理論根據與比較基礎。

It is imperative for business to use network and distributed information technology in purpose of integrating resources among organizations, vendors, employees, and suppliers to maximize the value-added in the competitive business environment. This causes organizations to implement e-business at an accelerating pace and has fuelled predictions and speculations about how ready are their employees to embrace this new technology. Unfortunately, there is very sparse scholarly research paid on this issue. Thus, drawing on insights from the extant literature and interviews with practitioners, this article first proposes the construct of employee readiness for e-business (EREB) and its conceptualization. Then it describes a program of research that was undertaken to develop an EREB instrument by operationalizing the construct, defining and purifying a multi-item scale to measure it, and assessing the scale’s psychometric properties. By strictly iterative processes, a well-validated instrument was presented. The instrument and its comprehensive model proposed in this paper would be contributive to researchers and practitioners interested in designing, implementing, and managing e-business.