以e 政府服務平台為基礎，跨部門創新服務規劃程序之研究

Abstract

本篇論文欲討論中華民國政府三年前投資將近十億元新台幣，打造e 政府服務平台，是全世界少見採用 Web Services 技術的服務介接與資料交換中心，主要的目的就是希望可以達成無縫隙的跨部門創新服務，其中也擁有高度模組化與可共用的資訊元件。然而，e 政府服務平台已經完成了已經有兩年的時間，迄今仍無顯著的創新服務產生，尤其是地方政府迄今仍然沒有充分利用平台的機制來建立為民服務的電子化機制，其中應該有相當多的問題需要探討。政府打造此一個IT基礎建設不易，若可找出一個協助地方政府建立創新服務的模式或程序，應可快速推動國內e化政府的腳步，增加台灣的電子化政府的效率與成果，方可收期宏大的效果。 他山之石，可以攻錯。台灣的 e 政府服務平台是引進英國政府的 UK Gateway，並加以中文化後參酌本地特性修改後完成，而美國規劃e 化政府也有相當完整的策略與規劃，藉由探討英美兩國的政府e 化服務的策略來建議一個規劃程序與作法，以供政府參考採納。本論文亦針對創新服務規劃可能面臨的風險與服務完成後的效益進行評估，最終的目的是使得規劃人員了解一個完整的創新服務定義與規劃程序所需經歷的步驟。在選擇不同服務的時間與順序上，也訂出評估指標，務以客戶服務的觀點來推出可增加國家競爭力，使民眾滿意的創新服務。

Taiwan government invested 1 billion dollars to build up an e-government service platform. It’s first data exchange center among the world adapts pure Web Services to support cross department services. The main purpose is to achieve seamless cross department innovative services. There are highly modularized and reusable modules to be leverage within the service platform. However, there are no significant innovative services provided after two years passed. Local governments also have no utilized service components of service platform. It must have something wrong. It’s not easy to build up such an IT infrastructure. We expect to find out a procedure to help government officer to plan innovative services. The procedure can speed up e-government’s progress. Taiwan’s e-government copied UK’s government gateway and mashed up local status. American government also has comprehensive strategies and planning. We studied both of their experience to suggest a planning procedure for government’s reference. This thesis also mentioned the planning risks and benefit evaluation. The purpose is to make the planners to understand the procedure and know the risks. It also comes up with evolutional index for measurement. We expected the planner can plan high quality service contents through introduced systematic procedure.