由室內定位與醫病溝通系統增進急診服務效率與品質

Abstract

在大型醫院中，急診室的龐大人流總是難以掌握與安置，這也成為一件需要被關注與處理的問題。本研究欲利用無線藍芽通訊與智慧型手機，結合網路雲端系統，以提升急診室內的管理效率與加強病人的服務。藉由此系統，當病人有需求時，能夠快速地獲得回應和解決；醫護人員能夠藉由通訊系統溝通，也能處理一些病患的要求，當需要前往病患身邊時，更能夠容易的找出病患所在區域，使得醫護人員處理問題所花費的時間能更少、更輕鬆，而病人所能獲得的服務品質與效率獲得提升。 本系統的定位功能基於低功率藍芽無線傳輸技術，藉由評估收到的訊號強度判斷距離定位點遠近，從而找出病患在急診室的位置。在醫院環境中測試，能夠達到88.09% 的定位準確度，輔以顯示上的幫助，足以使醫護人員能迅速找到病患位置。 透過建立獨立的溝通的平台，可以讓病患和醫護人員多方建立方便、具隱私性的管道，同時也幫助提升病人與醫護人員的互動關係。藉由這套系統也可以讓病人更了解在急診室的須知，快速獲得需要的幫助，以達到更高水平的服務品質。

In the emergency department of some larger hospital, It is always a problem to settle down a huge amount of patients. The main purpose of this research is improving the service and management in emergency department by using wireless communication, smart phone, combining HIS service. When the patients need help, they can get responses and be satisfied by our system in shorter time. The medical staffs can also settle some requests and find where their patients are by this system. It makes medical staffs easily take less time to solve problem, so the quality of service is improved. The indoor positioning system is based on Bluetooth Low Energy(BLE) technology, and by evaluating the Received Signal Strength(RSSI) to judge the distance to the iBeacon. By our experiment in the hospital environment, it can reach 88.09% accuracy to the right position. And the system also improved the display method, which can also help medical staffs to find their patient more quickly. Building individual communicating platform provides the patients, doctors, and nurses have convenient and private communication channels. This system also helps patients to understand the notice and announcement of the emergency room, so that can reach higher service quality.