政風人員角色衝突對工作滿意度與工作投入之影響－以臺北市政府為例

Abstract

本論文以「政風人員角色衝突對工作滿意度及工作投入之影響」進行研究，藉此瞭解：(1)政風人員角色衝突對其工作滿意度之影響情形及影響程度；(2)政風人員工作滿意度對其工作投入之影響情形及影響程度；(3)角色衝突是否透過工作滿意度對工作投入產生影響。 經對臺北市政府政風處暨所屬政風機構政風人員進行問卷調查，共計回收252份有效問卷，運用SPSS統計軟體進行迴歸分析結果，獲取三項研究結論：(1)政風人員角色衝突，對工作滿意度具有顯著負向影響；(2)政風人員工作滿意度對於工作投入具有顯著正向影響；(3)工作滿意度對角色衝突與工作投入之關係具有中介效果，顯示角色衝突會使政風人員工作滿意度降低，進而減少工作投入。 據上述結論，本論文提出四項建議事項，供上級政風機構及廉政署作為管理政風人員參考：（1）順暢內部協調機制，以減緩政風人員面臨雙重隸屬之角色衝突；（2）調整績效管考制度，減緩政風人員的角色衝突感；（3）強化內部政策溝通，以提高工作滿意度及工作投入；（4）調整現有角色定位，並建立機關間溝通網絡。

This is a study on “The Impact of Government Ethics Officials Conflicting Roles on the Job Sastisfaction and the Job Involvement: A Study of Taipei City Government' The aim is to understand: (1)The conditions and extent of the effects in job satisfaction with regard to role conflicts within government ethics officials. (2)The conditions and extent of the effects in job involvement with regard to job satisfaction within government ethics officials. (3)Whether role conflicts are effected through job satisfaction and influence job involvement. By means of a survey on government ethics officials in the Department of Government Ethics as well as subordinate ethics offices of the Taipei City Government, a total of 252 valid questionnaires we received. Using the SPSS statistics program and gathering results from the regression analysis, three conclusions of the study were obtained: (1)The role conflicts within government ethics officials have a significant negative effect on job satisfaction. (2)The job satisfaction within government ethics personnel are a significant positive effect on job involvement. (3)Job satisfaction have a mediating effect on the relationship between role conflict and job involvement. From the above conclusions, this study proposes some methods in management within government ethics personnel for superior government ethics offices and the Agency Against Corruption.