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  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 商學組
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/97578
完整後設資料紀錄
DC 欄位值語言
dc.contributor.advisor陳家麟zh_TW
dc.contributor.advisorChialin Chenen
dc.contributor.author張佳雯zh_TW
dc.contributor.authorChia-Wen Changen
dc.date.accessioned2025-07-02T16:32:59Z-
dc.date.available2025-07-03-
dc.date.copyright2025-07-02-
dc.date.issued2025-
dc.date.submitted2025-06-20-
dc.identifier.citation一、中文部份
(一) 期刊、文章
1. 王順民,(2006),〈當代台灣地區非營利組織的社會行銷及其相關議題論述〉,《社區發展季刊》,115期,頁53-64。
2. 王明鳳,(2006),行銷在非營利組織的運用之探討。《社區發展季刊》,第115 期,頁131-140。
3. 孔令順與宋彤彤,(2017),從IP到品牌:基於粉絲經濟的全商業開發。現代傳播,12 (257),115-119
4. 丘昌泰,(2015),體驗經濟與桃園創意生活產業的策略發展。《國家與社會》,第17期,頁51-80
5. 司徒達賢,(2003),《非營利組織的經營管理》。台北:天下遠見出版。
6. 吳孟芯,(2019)。ACG與角經濟。臺灣經濟研究月刊,42 (9),64-71。
7. 吳孟芯,(2021),韓國網路漫畫產業一源多用發展趨勢及對我國啟示。臺灣經濟研究月刊,44(4),114-120。
8. 林東泰,(1996)。「社會行銷的理論與實務」,社會教育學刊,25:49-75。
9. 林娟宇,(2007),論社會行銷,社區發展季刊 120期 (p330-348)
10. 金韶與黄翀,(2018),日本動漫產業的IP運營模式和經驗啟示。傳媒,2018,24,53-56。
11. 洪英正,(1992),「行銷觀念的擴大—社會行銷理論的整理與啟示」,思與言,30卷,3:87-105。
12. 陳金貴,(2002),〈非營利組織社會企業化經營探討〉,《新世紀智庫論壇》,第19期,頁32-41。
13. 郭年雄,(2006),智慧財產權評價發展趨勢。國家菁英季刊,2 (2),41-62。
14. 張惠蓮,(2008),非營利組織整合行銷傳播績效之研究。《明新學報》,第34卷第2期,頁93-115。
15. 張樂媛與李亞玲,(2017)。跨媒介IP作品的粉絲價值轉換研究。新聞傳播,2017 (1),112-116。
16. 許建,(2009),體驗經濟時代下體驗旅遊產品開發策略。《產業與科技論壇》,第8卷第11期,頁67-69。
17. 康柏楷,(2023),角IP設計與轉譯模式初探。醒吾學報,68,57-81
18. 許航,(2019),熊出沒.原始時代:國產動畫IP的「逆襲」與成長。萬方數據,2,103-107。
19. 欒斌、邱于平與趙光正(2013),「故事行銷要素對Facebook中分享意願-之影響」。行銷評論,10 (4),p.409-423。
20. 陳品妤與黃光玉,(2009),「精品珠寶品牌故事之比較:以Cartier、Chanel、Tiffany為例」。廣告學研究,31 (423),p.1-34。
21. 黃光玉,(2006),「說故事打造品牌:一個分析的架構」。廣告學研究,26,113-126。
22. 曾子容,(2018)。《體驗經濟發展趨勢及典範案例》。台灣經濟研究月刊,第41卷第 8期,頁 65-71。
23. 蘇宗雄,(2000)。感性抬頭,進入大體驗時代。《設計雜誌》,93 (39),頁5-8。
24. 陳啟雄、陳俊宏與徐方正,(2021),探討虛擬角-媒體特質之演變。國際數位媒體設計學刊,13 (1),57-68。
25. 楊敏婷,(2018),玩偶角-療癒的市場探討。中華創新發展期刊,4 (3),14-23。
26. 游易霖與方彩欣,(2014),由情感模式探究消費者對虛擬角-認同感的重要性。設計研究學報,7,97-111。
27. 賴鈺晶、蔡文鈞與顏如妙,(2008),卡通肖像的價值創造邏輯。科技管理學刊,13 (2),29-60。
28. 賴筱凡與鄧寧,(2013),你不能不知道的角色經濟。今路周刊,878,102-124。
29. 欒斌、邱于平與趙光正,(2013)。「故事行銷要素對Facebook中分享意願之影響」。行銷評論,10 (4),p.409-423。

(二) 研究報告
1. 王文科,(1986),《教育研究法》。台北:五南。
2. 江明修主編,(1994),《非營利組織領導行為之研究》,行政院國科會專題研究計畫成果報告。台北:行政院國家科學委員會。
3. 吳寧遠,(1999),《非營利組織會員對其組織認同結合之研究:以高雄市婦女服務性社團為例》,〈國立中山大學公共事務管理研究所〉,非營利組織之經營管理與社會角色:論文集
4. 徐振雄,(2017)。《智慧財產權概論》。台北:新文京。陳向明(2009)。社會科學質的研究。台北:五南。
5. 曾勝雄,(2003),體驗行銷與遊客行為之整合模式與其實證研究,國科會專題研究計畫。
6. 萬惠雯,(2013.01.29),經濟部:文創定位「一源多用」,目標 20 倍產值。

(三) 專著
1. 不二馬,(2022)。胖虎下山,(二版)。北京聯合出版。
2. 司徒達賢(等),(2000),《非營利組織經營管理研修粹要》。台北:財團法人洪建全教育文化基金會。
3. 江明修主編,(2002),《非營利管理》。台北:智勝文化。
4. 吳明隆與涂金堂,(2012)。SPSS與統計應用分析,(二版)。五南。
5. 吳聲,(2016),《打造超級IP:網路時代分眾社群經營、內容行銷、流量變現的全新商業模式》。台北:高寶。
6. 李美華等(譯),Earl Babbie(原著),(1998),《社會科學研究方法》。台北:時英出版社。
7. 杜一茹,(2019),新媒體時代動漫領域的IP價值維度延伸與轉型。出版廣角,16 (346),39-41。
8. 官有垣,(2000),《非營利組織與社會福利:台灣本土的個案分析》。台北:亞太圖書。
9. 林富美與鄭宇翔,(2017),〈從展演到授權:查理布朗在台灣的 IP商業模式〉,《跨界、匯流與全媒體》。台北:師大書苑。
10. 林洲富,(2018),《智慧財產權法》,(增訂十版)。台北:五南。
11. 官有垣,(2000),《非營利組織與社會福利:台灣本土的個案分析》。台北:亞太圖書。
12. 星野克美,(1985)。《消費の記号論》。台北:遠流。
13. 約瑟夫.派恩與詹姆斯.吉爾摩(著),夏業良、魯煒與江麗美(譯),(2013)。《體驗經濟時代:人們正在追尋更多意義,更多感受》。台北:經濟新潮社。
14. 陳金貴,(1994),《美國非營利組織之人力資源管理》。台北:瑞興。
15. 陳琇玲(譯),(2004),《社會行銷時代:贏得顧客芳心的新武器》,台北:早安財經文化。(原書Steve Hilton & Giles Gibbons. )
16. 楊振富(譯),(2008),好故事無往不利-創造行銷奇蹟的說服力, (1版)。台北市:天下文化書坊。(原著:Maxwell, R., & Dickman, R. (2007). The Elements of Persuasion: Use Storytelling to Pitch Better, Sell Faster and Win More Business. New York: Harpercollins。
17. 蔡易霖與林耀南,(2017.6),「故事行銷、善因行銷與調節焦點對廣告效果之影響-以流浪動物廣告為例」。黃深勳(主持人),行銷管理。2017年全國商管論文研討會暨論文競賽,龍華科技大學。
18. 駱少康、張艷芳與黃榮華,(2018),《體驗時代的行銷革命》。台北:崧燁文化。

(四) 博碩士論文
1. 王雅君,(2011),消費者對企業運用虛擬代言人偏好之研究。玄奘大學國際企業學系,〈碩士論文〉。
2. 王顥學,(2023),非營利組織透過體驗行銷帶動地方創生之研究-以至善行旅為例,世新大學非營利與社會企業碩士在職學位學程,〈碩士論文〉。
3. 吳昱頡,(2019),社會創業資源取得之群眾募資策略:故事行銷之觀點,天主教輔仁大學企業管理學系管理學碩士在職專班,〈碩士論文〉
4. 吳孟霖,(2019),廣告「笑」果:模特兒笑容、主語稱謂及堅定語言對於社會行銷廣告效果之影響。國立中山大學企業管理學系醫務管理碩士班,〈碩士論文〉
5. 周鴻騰,(2001),《社會行銷於政策決策過程中之應用-以推動購物用塑膠袋及免-洗餐具限制使用政策為例》,國立東華大學環境政策研究所,〈碩士論文〉。
6. 洪李恩,(2016)。〈文創產業授權商業模式之個案研究〉,東吳大學會計系碩士在職專班,〈碩士論文〉。
7. 胡家鳳,(2006),卡通代言人對消費者購買意願之影響。逢甲大學國際貿易所,〈碩士論文〉。
8. 高佩瑤,(2003)。《多元文化環境下的社會行銷策略運用:以馬來西亞檳城消費人協會為例》,世新大學傳播研究所,〈碩士論文〉。
9. 秦韻涵,(2021),過了這個村,就沒那個店:從體驗行銷與消費者價值理論探討顧客對快閃店行為意圖之研究。中國文化大學商學院國際貿易學系,〈碩士論文〉。
10. 張宛瑜,(2002),《由框架理論探討非營利組織之社會行銷訊息策略-以報紙對台灣世界展望會「飢餓三十」活動報導為例》,中國文化大學新聞研究所,〈碩士論文〉。
11. 張鈞植,(2010),虛擬代言人特性對廣告溝通效果及購買意願之影響。朝陽科技大學企業管理系,〈碩士論文〉。
12. 陳金貴,(2009),非營利組織的社會行銷-檢視Kotler社會行銷,國立臺北大學公共行政暨政策學系,〈碩士論文〉。
13. 陳宗民,(2024),以AIDA模型探討YouTube網紅業配對消費者行為影響之研究,國立成功大學企業管理學系碩士班,〈碩士論文〉。
14. 郭于瑄,(2018),社群媒體之故事行銷、網路互動性與善因行銷對廣告效果之影響-以流浪動物為例。天主教輔仁大學企業管理學系管理學碩士班,〈碩士論文〉。
15. 康柏楷,(2024),臺灣角色IP授權價值評估指標與品牌設計指南發展。國立臺灣師範大學藝術學院設計學系,〈碩士論文〉。
16. 游玉玲,(2005),《文化創意產業之智慧財產權管理與經營-以霹靂布袋戲為例》。世新大學傳播管理學系,〈碩士論文〉。。
17. 彭思容,(2024),以AIDA理論探討AI生成廣告文案對消費者消費意圖之影響。 國立臺中科技大學資訊管理系,〈碩士論文〉。
18. 黃姸榕,(2024),圖像角色IP之吸引力、品牌形象、知覺價值與購買意願關係之研究-以我不是胖虎為例 。實踐大學企業管理學系,〈碩士論文〉。
19. 鄭政宗,(1998),《非營利組織之社會行銷策略分析-以農業基金會為例》,國立臺灣大學農業推廣研究所,〈碩士論文〉。
20. 鄭淑娟,(1999)。《非營利組織社會行銷之研究-以花旗銀行聯合勸募計畫為例》,東海大學公共行政研究所,〈碩士論文〉。
21. 鄭宇翔,(2018),IP經濟下文創產業的授權歷程與行銷拓展策略。世新大學傳播管理學系,〈碩士論文〉。
22. 劉芸妤,(2022),廣告情緒訴求、目標框架與消費者調節焦點的交互作用對消費者公益廣告懷疑態度及捐款意圖之影響 。國立成功大學國際企業研究所,〈碩士論文〉。
23. 駱淑女,(1997),《社會行銷模式之研究-以公益彩券行銷為例》,東海大學管理研究所,〈碩士論文〉。
24. 戴耶芳,(2008),從浪漫主義觀點探討社會行銷取向之初探性研究-以7-11樂活 LOHAS行銷為例 。世新大學公共關係暨廣告學研究所,〈碩士論文〉。

(五) 網路資料
1. 文化部,(2024),113年文化黑潮之臺灣圖像角色IP品牌發展徵案要點,取自:文化部獎補助資訊網。https://grants.moc.gov.tw/Web/PointDetail.jsp? ewstate=Cm1ou+jpen299KDT3kS+Zmv5cn1yWiiV7oJCOHz4L408lIe/efs7z+WTtc3mBJBkY vZhpy/Mg9Q=
2. 許瑞蘭,(2008)。「社會企業責任」,社會企業責任CSR研究。取自:台灣企業社會責任網站http://cindytaiwan.com/csr/
3. [本質思考] ,企業、公益行銷、企業社會責任。取自http://blog.xuite.net/taiwango/ vegetarian/229028
4. 吳宇燕,(2018)。進擊的表情包:表情包 IP 的商業化想像。中國報業(下),15- 16。https://doi.org/10.13854 / J.CNKI.CNI.2018.14.006
5. 吳致良,(2022年12月6日)。《原創角色國際授權.現況》,中小型角色的成功之道:破除3大誤解,茁壯台灣圖像。取自:Openbook閱讀誌 https://www.openbook.org.tw/article/p-67024
6. 沈彥東,(2020)。從美日兩國看文娛 IP 授權周邊行業發展。萬和證券。https://stock.tianyancha.com/qmp/report/2/de3d525e80b3a346ee60b3ba9f3addcb.pdf
7. 科技新報,(2014.07.31)。〈日本動漫授權逆襲中國:新浪取福音戰士、百度拿灌籃高手〉。上網日期:2017年10月18日。取自 http://technews.tw/2014/07/31/sina-get-eva-baidu-get-slam-dunk-for-mobile-game-which-means-japan-manga-is-going-to-china/
8. 胡創官方商店,(2024年),不二馬大叔介紹。取自https://www.wyrd-shop.tw/pages/brandstory
9. 張藝丹,(2018)。大數據時代下國產動漫IP的轉型與發展策略的研究。NEW MEDIA RESEARCH,4,72-73。https://doi.org/10.16604/j.cnki.issn2096- 0360.2018.04.032
10. 陳格雷(2019-3-20)。打造IP需定位,把握策略四要素,每日頭條。取自https://kknews.cc/zh-tw/comic/gak44g8.html
11. 雪猴,(2020-12-30),「圖像角色」的那些事-從圖像角色類型到產業化營利。取自https://taicca.tw/intelligence/industry_research/detail/55
12. 盧俊偉,(2021-9-10)。推動 IP 轉譯的產業策略思考。文策院。取自https://taicc a.tw/article/b89076b3
13. 臺灣設計研究院(2018)。IP經濟時代:角的力量。臺灣設計研究院。取自https://w ww.tdri.org.tw/13895/
14. 維基百科,(2024年),卡通形象。取自https://zh.wikedia.org/wiki/%E5%8D%A1%E9%80%9A%E5%BD%A2%E8%B1%A1
15. 維基百科,(2024年),吉祥物。取自https://zh.wikipedia.org/zh-tw/%E5%90%89%E7%A5%A5%E7%89%A9
16. 蔡明叡,(2020-8-20),邁向動漫行銷的年代!論「二次元代言人」,CCC追漫台。取自https://www.creative-comic.tw/zh/special_topics/8
17. Lynn., (2017),〈IP這個火紅詞的前世今生-別再把品牌網紅社群全都冠到IP頭上〉。上網日期,2018年4月15日,取自https://hellolynn.hpd.io/2017/05/13/%E8%A7%A3%E6%A7%8Bip%E9%80%99%E5%80%8B%E7%81%AB%E7%B4%85%E8%A9%9E%E7%9A%84%E5%89%8D%E4%B8%96%E4%BB%8A%E7%94%9F%E2%94%80%E2%94%80%E5%88%A5%E5%86%8D%E6%8A%8A%E5%93%81%E7%89%8C%E7%B6%B2%E7%B4%85%E7%A4%BE/
18. Line原創市集-官方部落格,(2021.4.29)。猛虎變胖虎?!專訪內向靦腆、擁有多重身份的動物系暖男插畫家—不二馬大叔。取自https://creator-mag-tw.weblog.to/archives/85549382.html
19. 《Money DJ理財新聞》。上網日期:2016年12月8日,取自https://www.moneydj.com/KMDJ/News/NewsViewer.aspx?a=abb178b9-76fd- 464b-a4fb-70102faf3847
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21. Nedra Kline Weinreich,What is Social Marketing ? 取自http://www.social-marketing.com/Whatis.html
二、英文部分
(一) 期刊、文章
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7. Callcott, MargaretF.,and Wei-Na Lee., (1995), “Establishing the Spokes-Character in Academic Inquiry:Historical Overview and Framework for Denfinition.” Advances in Consumer Research, 22(1), 44-151.
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10. Ekman, P., Friesen, W. V., & Ellsworth, P., (1972), “Emotion in the human face: Guidelines for research and an integration of findings.”Oxford, England: Pergamon Press.
11. Ekoputra, A., Hartoyo, Nurrochmat, D., (2017), “The Effect of Experien- tal Marketing on Customer Satisfaction and Loyalty Restaurant 150 Eatery in Bogor.” International Journal of Science and Re- search, 6 (9), 267-271.
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15. Frow, P., & Payne, A., (2007), “Towards the ‘perfect’ customer experi- ence.” Journal of Brand Management, 15(2), 89-101.
16. Garretson, J. A., & Niedrich R. W,. (2004), “Spokes-characters: creating character trust and positive brand attitudes.” Journal of Advertising, 33(2), 25-36.
17. Gautier, A., (2003), “Customer Experience Thing again Why Experiential Marketing is the Big Thing.” Marketing Magazine, 6(3), 6-8.
18. Gavilan, G., & Avello, M., (2020), “Brand-evoked mental imagery: The role of brands in eliciting mental imagery.” SAGE Open October-December 2020, 1-9.
19. Ghorbanzade, D., Mehrani, H., & Rahehagh, A., (2019), “ The effect of experience quality on behavioral intentions of domestic tourists in visiting water parks.” Cogent Business & Management, 6(1), 1580843.
20. Gitomer, J., (2000), “Tell a Story with BLT and You’ll Weave a Yarn of Scales.” The Central New York Business Journal, 14(13), 14-21.
21. Grace, D., & O'Cass, A., (2004), “Examining service experiences and post-consumption evaluations.” Journal of Services Marketing, 18(6), 450-461.
22. Grewal, Dhruv, Levy, Michael, Kumar, V., (2009), “Customer Experi- ence Management in Retailing.” Journal of Retailing, 85(1), 1- 14.
23. Grigsby, M.,(1998), “Sailormoon: manga (comics) and anime (cartoon) superheroine meets barbie: Global entertainment commodity comes to the United States.” The Journal of Popular CultureVolume 32, Issue 1 p. 59-80
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25. Hareli, S., Moran-Amir, O., David, S., & Hess, U., (2013), “Emotions as signals of normative conduct.” Cognition and emotion, 27(8), 1395-1404.
26. Hastings, G., Stead, M., & Webb, J., (2004), “Fear appeals in social marketing: Strategic and ethical reasons for concern.” Psychology and Marketing, 21(11), 961-986.
27. Huang, S. H., (2019), “Research on museum’s art exploration and strate- gic experiential models for children.” Journal of Arts and Human- ities, 8(3), 85-94.
28. Hultén, B., (2011), “ Sensory marketing: the multi-sensory brand-experi- ence concept.” European Business Review, 23(3), 256-273.
29. Indrawati & Fatharani, U. S., (2016), “The effect of experiential market- ing towards customer satisfaction on online fashion store in In- donesia.” Asia Pacific Journal of Advance Business and Social Studies, 2(2)
30. Ilicic, J., Kulczynski, A., & Baxter, S. M., (2018), “How a smile can make a difference: enhancing the persuasive appeal of celebrity endorsers boosting consumer perceptions of celebrity genuineness through the use of a “duchenne smile” in advertising.” Journal of Advertising Research, 58(1), 51-64.
31. Kekana, R., de Villiers, M. V., & van den Berg, A., (2018), “Pop-up Retail and Millennials: Factors Influencing Customer’s Experiential Shopping Experience.” In The 2018 Annual Conference of the Emerging Markets Conference Board, 247.
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33. Kotler, P. & Zaltman, G., (1971), “Social Marketing: An Approach to Planned Social Change.” Journal of Marketing, New York, Jul, vol.35, pp.3-12.
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35. Kulczynski, A., Ilicic, J., & Baxter, S. M.,(2016), “When your source is smiling, consumers may automatically smile with you: Investigating the source expressive display hypothesis.” Psychology & Marketing, 33(1), 5-19.
36. Kuo, A., & Rice, D. H., (2015), “The impact of perceptual congruence on the effectiveness of cause-related marketing campaigns.” Journal of Consumer Psychology, 25(1), 78-88.
37. Kusumawati, A., (2011), “Analisis Pengaruh Experiential Marketing Ter- hadap Kepuasan Dan Loyalitas Pelanggan: Kasus Hypermart Malang Town Square (Matos) Analysing the Influence of Expe- riential Marketing on Customer Satisfaction and Loyalty: the Case of Hypermart Malang Town Square.” Jurnal Manajemen Pemasaran Modern, 75-81.
38. Lagrost, C., Martin, D., Dubois, C., & Quazzotti, S., (2010), “Intellectual property valuation: How to approach the selection of an appropriate valuation met hod.” Journal of Intellectual Capital, 11(4), 481-503.
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40. Lee, M.-S., Hsiao, H.-D., & Yang, M.-F., (2011), “The Study of the Re- lationships Among Experiential Marketing Service Quality.” The International Journal of Organizational Innovation, 3(2), 352- 378.
41. Lilley, R., (2007), “What Can Social Marketing Offer Public Health?.” Primary Health Care, 17:9, p22-23.
42. Mathwick, C., Malhotra, N. K., & Rigdon, E., (2002), “The effect of dy- namic retail experiences on experiential perceptions of value: an Internet and catalog comparison. ” Journal of retailing, 78(1), 51- 60.
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45. Musa, G., Mohammad, I., Thirumoorthi, T., Moghavvemi, S., & Kasim, A., (2015), “Exploring visitors’ experience using strategic experi- ential modules (SEMs): the case of Zoo Negara, Kuala Lumpur.” International Journal of Tourism Cities.
46. Norman,D., (2003), “Emotional design: Why we love (or hate) everyday things.” New York, NY: Basic Books.
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49. Pham, T. H., & Huang, Y. Y., (2015), “The impact of experiential market- ing on customer’s experiential value and satisfaction: An empiri- cal study in vietnam hotel sector.” Journal of Business Manage-ment & Social Sciences Research (JBM&SSR), 4(1), 1-19.
50. Pine, B. J. and Gilmore, J. H., (1999), “The Experience Economy:Work Is Theatre & Every Business A Stage, 1st, Boston: Harvard Business Press.
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(二) 研究報告
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(三) 專著
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(四) 博碩士論文
1. Valta, M., (2016), “The Consumer Psychology of Brands and Experi- ences in the Changing Retail Landscape.” UNIVERSITY OF UDINE Department of Economics and Statistics,〈Ph.D. thesis〉
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dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/97578-
dc.description.abstract台灣已邁入高齡社會,獨居弱勢長者人數日益增加,其身心健康、社會參與和生活品質亟需關注。公益團體在提供老人服務、倡議老人權益方面扮演著重要角色,但傳統的公益勸募方式(例如:悲情訴求)在吸引年輕族群方面面臨挑戰。隨著數位科技的發展和消費者行為的變遷,公益團體必須採用更具創新性和吸引力的社會行銷策略,才能有效拓展年輕捐款族群,並提升勸募成效。
本研究旨在探討公益團體如何運用創新的社會行銷策略,透過公益廣告與年輕族群溝通,提升其對老人議題的關注、認同,進而促進捐款意願和行動。
擬以弘道老人福利基金會(以下簡稱弘道)為個案研究對象,深入分析其2016年至2023年「寒冬助老」系列勸募活動的社會行銷策略。弘道在此系列活動中,跳脫傳統公益廣告的框架,陸續採用了「情感行銷」(2016年「笑容的背後」)、「故事行銷」(2018年「微型生命藝術展」)、「體驗行銷」(2020 年「孤寒大飯店」)和「角色 IP 行銷」(2023年「角落孤老人」)等創新手法,成功吸引了年輕族群的關注,並提升了勸募成效。
本研究採用質性研究為主的研究途徑,蒐集並分析弘道「寒冬助老」系列活動的相關資料,並以AIDA模型 (Attention, Interest, Desire, Action) 為主要分析框架,探討弘道如何透過創新的社會行銷策略,引導目標受眾從注意到行動的心理歷程。透過對弘道「寒冬助老」系列活動的深入分析,證實了創新的社會行銷策略在公益勸募上的有效性。並證明採用正向情感、體驗參與、故事敘事、角色IP等多元手法,公益團體可以有效地與年輕族群溝通,提升其對社會議題的關注、認同和捐款意願。
zh_TW
dc.description.abstractTaiwan has entered an aging society, and the number of solitary and vulnerable elderly individuals is increasing daily. Their physical and mental health, social participation, and quality of life require urgent attention. While nonprofit organizations play a crucial role in providing services and advocating for the rights of the elderly, traditional fundraising methods (such as appeals to pity) face challenges in attracting younger demographics. With the development of digital technology and changing consumer behavior, nonprofit organizations must adopt more innovative and engaging social marketing strategies to effectively reach younger potential donors and increase fundraising effectiveness.
This research aims to explore how nonprofit organizations can leverage innovative social marketing strategies to communicate with younger generations through public service advertisements, raise their awareness and recognition of elderly issues, and ultimately promote donation intentions and actions.
This study takes the Hondao Senior Citizen's Welfare Foundation (hereafter referred to as Hondao) as a case study object, conducting an in-depth analysis of its social marketing strategies for the “Warm Winter for Elders” fundraising campaigns from 2016 to 2023. Hondao, throughout this series of campaigns, broke away from the framework of traditional public service advertisements, successively adopting “emotional marketing” (2016 “The Smile Behind” ), “storytelling marketing” (2018 “Miniature Life Art Exhibition”), “experiential marketing” (2020 “The Lonesome Hotel” ), and “character IP marketing” (2023 “Lonely Elderly in the Corner” ) and other innovative approaches, successfully attracting the attention of younger generations and improving fundraising performance.
This study adopts a qualitative research approach. It collects and analyzes relevant materials from Hondao's “Warm Winter for Elders” series of campaigns, and uses the AIDA model (Attention, Interest, Desire, Action) as an analytical framework.
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dc.description.tableofcontents目次
口試委員會審定書 I
致謝 II
中文摘要 IV
THESIS ABSTRACT V
目次 VII
圖次 IX
表次 X
第一章 緒論 1
第一節、研究背景 1
第二節、研究動機 2
第三節、研究目的 4
第二章 研究文獻 7
第一節、非營利組織 7
第二節、社會行銷 9
第三節、故事行銷 13
第四節、體驗行銷 16
第五節、AIDA模型理論 20
第六節、情感及笑容公益行銷 22
第七節、IP角色公益行銷 27
第三章 研究設計 31
第一節、研究方法 31
第二節、資料搜集 32
第三節、研究流程 34
第四章 個案研究與資料分析 36
第一節、個案介紹 36
第二節、個案介紹ㄧ:2016年『笑容的背後』情感行銷 37
第三節、個案介紹二:2018年『微型生命藝術展』故事行銷 39
第四節、個案介紹三:2020年『孤寒大飯店』體驗行銷 43
第五節、個案介紹四:2023年『角落孤老人』角色IP行銷 47
第六節、資料分析 53
第五章 結論與建議 63
第ㄧ節、研究結論 63
第二節、研究限制 64
參考文獻 68
附錄 86

圖次
圖 1. 研究設計流程圖35
圖 2. 2016年笑容的背後四張平面主視覺 37
圖 3. 2018年微型生命藝術展十二位藝術家創作作品 41
圖 4. 2018年微型生命藝術展於各大交通轉運站展出的策展示意圖 42
圖 5. 藝術家作品於奇摩拍賣站之網站拍賣示意圖 42
圖 6. 微型生命藝術展於各大百貨通路策展之示意圖 42
圖 7. 2020年孤寒大飯店之住宿環境照 45
圖 8. 2020年孤寒大飯店募款活動三張廣宣平面視覺 46
圖 9. 2020年孤寒大飯店飯店管家ELLA 46
圖10. 2020年孤寒大飯店網路入住預約廣宣訊息 47
圖11. 2023年角落孤老人募款活動廣宣平面視覺 50
圖12. 2023年角落孤老人募款活動廣宣平面視覺 50
圖13. 2023年角落孤老人人物介紹平面視覺 51
圖14. 2023年角落孤老人人物介紹平面文案 51
圖15. 2023年角落孤老人募款活動相關周邊商品 52
圖16. 2023年角落孤老人募款活動相關周邊商品 52
圖17. 2023年角落孤老人募款活動周邊商品網路販售示意圖 52











表次
表1. 四年寒冬助老募款成效比較表53
表2. 寒冬助老專案的消費者AIDA歷程61
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dc.language.isozh_TW-
dc.subject弘道老人福利基金會zh_TW
dc.subject公益募款zh_TW
dc.subject公益廣告zh_TW
dc.subject社會行銷zh_TW
dc.subjectHondao Senior Citizen's Welfare Foundationen
dc.subjectSocial Marketingen
dc.subjectPublic Service Advertisingen
dc.subjectCharitable Fundraisingen
dc.title創新社會行銷策略對公益勸募之研究-以弘道「寒冬助老」系列活動為個案研究zh_TW
dc.titleInnovative Social Marketing for Elder care Fundraising-The Case of Hondao Foundation's “Warm Winter” Campaigns Case Studyen
dc.typeThesis-
dc.date.schoolyear113-2-
dc.description.degree碩士-
dc.contributor.oralexamcommittee簡睿哲;吳玲玲zh_TW
dc.contributor.oralexamcommitteeRuey-Jer Jean;Ling-Ling Wuen
dc.subject.keyword社會行銷,公益廣告,公益募款,弘道老人福利基金會,zh_TW
dc.subject.keywordSocial Marketing,Public Service Advertising,Charitable Fundraising,Hondao Senior Citizen's Welfare Foundation,en
dc.relation.page99-
dc.identifier.doi10.6342/NTU202501058-
dc.rights.note未授權-
dc.date.accepted2025-06-20-
dc.contributor.author-college管理學院-
dc.contributor.author-dept碩士在職專班商學組-
dc.date.embargo-liftN/A-
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