請用此 Handle URI 來引用此文件：
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/96606完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 范家銘 | zh_TW |
| dc.contributor.advisor | Damien Chiaming Fan | en |
| dc.contributor.author | 孔德晴 | zh_TW |
| dc.contributor.author | Te-Ching Kung | en |
| dc.date.accessioned | 2025-02-20T16:10:24Z | - |
| dc.date.available | 2025-02-21 | - |
| dc.date.copyright | 2025-02-20 | - |
| dc.date.issued | 2024 | - |
| dc.date.submitted | 2025-01-19 | - |
| dc.identifier.citation | Anderson, R. B. (1976). Perspectives on the role of the interpreter. In F. Pöchhacker and M. Shlesinger (Eds.), The Interpreting Studies Reader (pp. 208-217).
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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/96606 | - |
| dc.description.abstract | 本研究以情緒勞務理論分析會議口譯實務，並以跨領域文獻分析口譯本質上何以涉及情緒勞務，即勞動者在工作時，為了使個人行為與表現與專業角色期待相符，所進行之情緒管理。由過往研究能衍伸出，個人動機或能使情緒勞務對個別口譯員影響不一。因此，本研究指在探討口譯員情緒勞動策略與工作滿意度之間的關係。
研究問卷包含三部分，分別為個人資訊表、情緒勞務量表（Emotional Labour Scale; ELS）和明尼蘇達短式量表（Minnesota Satisfaction Questionnaire short-form; MSQ-short），調查口譯員工作滿意度之內在滿意及外在滿意、最常採用的情緒勞務策略，以及情緒勞務與工作滿意度之間的關係。 研究結果顯示，60 名受試者的情緒勞務程度中等偏低。就策略而言，淺層飾演頻率略高於深層飾演。在工作滿意度方面，如同過往研究，相較於外在因素，受試者之工作滿意主要歸因於內在因素。本研究亦發現，情緒勞務與工作滿意度之間的關係取決於個人所採用的情緒勞務形式。然而，在所有可能排列組合中，唯獨表層飾演與外在滿意間的負相關具顯著性。由於工作滿意主要源自內在因素，顯示個人成就感之於口譯職業的重要性。上述結果為進一步探討口譯員之專業（自我）認同及福祉有關的實踐意涵奠定基礎。 | zh_TW |
| dc.description.abstract | By situating the conference interpreting practice within emotional labor theory, this study aims to investigate the relationship between emotional labor strategies and job satisfaction among conference interpreters. Emotional labor is the management of feelings at work in order to align one’s behavior and expression with professional role expectations. Against interdisciplinary literature, it establishes how interpreting inherently involves emotional labor. Additionally, the varied implications of emotional labor for job satisfaction in previous research suggests personal motivation may also impact the potential effect of emotional labor on individual interpreters.
To conduct the research, a three-part survey that includes a personal information form, the Emotional Labour Scale (ELS), and the short-form Minnesota Satisfaction Questionnaire (MSQ) was administered to uncover interpreters’ job satisfaction with regards to intrinsic and extrinsic factors, their most frequently adopted strategy of emotional labor, as well as the relationship between their emotional labor and job satisfaction. Results from 60 participants show moderately low frequencies of emotional labor, with surface acting slightly surpassing deep acting. In terms of job satisfaction, similar to past research, participants mostly derived satisfaction from intrinsic, rather than extrinsic factors. A nuanced relationship was found between emotional labor and job satisfaction, contingent upon the acting strategy employed. However, the only significant correlation found in this study was the negative relationship between surface acting and extrinsic satisfaction. The predominance of intrinsic factors in contributing to job satisfaction highlights the importance of personal fulfillment in the interpreting profession. These observations offer a foundation for further research on practical implications in relation to interpreters’ professional (self-)identity and well-being. | en |
| dc.description.provenance | Submitted by admin ntu (admin@lib.ntu.edu.tw) on 2025-02-20T16:10:24Z No. of bitstreams: 0 | en |
| dc.description.provenance | Made available in DSpace on 2025-02-20T16:10:24Z (GMT). No. of bitstreams: 0 | en |
| dc.description.tableofcontents | Acknowledgments II
Abstract (Chinese) III Abstract (English) IV Contents VI List of Tables IX Chapter 1 Introduction 1 Chapter 2 Literature Review 7 2.1 Defining Emotional Labor 7 2.2 Emotional Labor of Interpreters 10 2.3 Job Satisfaction of Interpreters 15 2.4 Relationship Between Emotional Labor and Job Satisfaction 17 2.5 The Present Study 19 Chapter 3 Methodology 21 3.1 Participants 21 3.2 Material 21 3.2.1 Comparing Existing Instruments 21 3.2.2 Designing the Questionnaire of the Study 22 3.2.3 Modification of Scale Items 25 3.3 Procedure 27 3.4 Pilot Study 28 Chapter 4 Results 30 4.1 Participant Profile 30 4.2 Results of the Emotional Labour Scale (ELS) 33 4.2.1 Overview of Results 33 4.2.2 Emotional Labor Strategies 34 4.2.3 Affecting Factors on Emotional Labor Strategies 36 4.3 Results of the Minnesota Satisfaction Questionnaire (MSQ) 39 4.3.1 Overview of Results 39 4.3.2 Intrinsic and Extrinsic Satisfaction 42 4.3.3 Affecting Factors on Job Satisfaction 45 4.4 Correlational Analysis 47 Chapter 5 Discussions & Conclusion 49 5.1 Summary of Results 49 5.2 Significant and Insignificant Relationships 50 5.2.1 Significant Correlation: Surface Acting and Extrinsic Dissatisfaction 51 5.2.2 Insignificant and Negligible Correlations 54 5.3 Research Limitations 57 5.3.1 Survivorship Bias 57 5.3.2 Use of Existing Instruments 58 5.3.3 Lack of Context in the ELS 58 5.3.4 Inadequacies of the MSQ 59 5.3.5 Interpreting Modality 59 Chapter 6 Conclusion 61 6.1 Summary 61 6.2 Contribution and Implications 61 6.3 Suggestions for Future Research 63 References 65 Appendices 81 | - |
| dc.language.iso | en | - |
| dc.title | 臺灣會議口譯員之情緒勞務與工作滿意度之關係探析 | zh_TW |
| dc.title | The Relationship Between Emotional Labor and Job Satisfaction of Conference Interpreters in Taiwan | en |
| dc.type | Thesis | - |
| dc.date.schoolyear | 113-1 | - |
| dc.description.degree | 碩士 | - |
| dc.contributor.oralexamcommittee | 蔡嘉瑩;詹柏勻 | zh_TW |
| dc.contributor.oralexamcommittee | Nancy Tsai;Po-Yun Chan | en |
| dc.subject.keyword | 情緒勞務,工作滿意度,會議口譯,橫斷性研究,目的情感結構, | zh_TW |
| dc.subject.keyword | emotional labor,job satisfaction,conference interpreting,cross-sectional study,teleoaffective structure, | en |
| dc.relation.page | 85 | - |
| dc.identifier.doi | 10.6342/NTU202500147 | - |
| dc.rights.note | 同意授權(限校園內公開) | - |
| dc.date.accepted | 2025-01-20 | - |
| dc.contributor.author-college | 文學院 | - |
| dc.contributor.author-dept | 翻譯碩士學位學程 | - |
| dc.date.embargo-lift | 2025-02-21 | - |
| 顯示於系所單位： | 翻譯碩士學位學程 | |
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