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| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 吳宗祐 | zh_TW |
| dc.contributor.advisor | Tsung-Yu Wu | en |
| dc.contributor.author | 卜允彤 | zh_TW |
| dc.contributor.author | Yun-Tung Pu | en |
| dc.date.accessioned | 2023-10-03T16:29:44Z | - |
| dc.date.available | 2023-11-09 | - |
| dc.date.copyright | 2023-10-03 | - |
| dc.date.issued | 2023 | - |
| dc.date.submitted | 2023-07-22 | - |
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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/90528 | - |
| dc.description.abstract | 過去建言領域研究多著重於建言內容本身與賞識建言的關係，然而卻少有研究深入探討情緒在建言中扮演的角色，特別是部屬表達建言時憤怒情緒展現與主管賞識的關係。本研究以情緒作為社會訊息模式（Emotion as Social Information, EASI）（Van Kleef, 2009）為基礎，並納入組織中憤怒情緒展現之雙閾值模型（Dual Threshold Model, DTM）（Geddes & Callister, 2007）的補充，將建言中憤怒情緒展現的情境脈絡納入考量，以探討建言情境下部屬憤怒情緒展現的雙面刃效果，並釐清其何時以及如何影響主管的建言賞識程度。本研究透過事件調查法收集了臺灣企業組織中173筆主管回顧的部屬憤怒建言事例，並以Mplus路徑分析進行各項假設的檢驗。研究結果顯示，主管知覺建言重要性，會中介部屬建言時之憤怒情緒展現與主管建言賞識之間的正向關係；而主管對建言表達方式喜好度，則會中介兩者之間的負向關係。此外，在主管對部屬認知信任高，以及主管—部屬相似性低的情況下，主管知覺建言重要性對於部屬建言時之憤怒情緒展現到主管建言賞識的正向中介效果會越強。本研究的重要性，在於更全面地探討憤怒情緒展現在建言情境下的作用，以釐清其對主管建言賞識的影響，從而探討其作為建言傳達策略的雙面刃效果，為組織建言的研究脈絡帶來更加完整的面貌。 | zh_TW |
| dc.description.abstract | Previous research on employee voice has aimed to understand the relationship between employees’ voice and supervisors’ voice endorsement. Yet, the effect of emotional component of voice, especially how anger expression in voice impacts voice endorsement, remains unknown. Drawing on the perspective of emotion as social information (EASI) and dual threshold model, this study intends to explore the double-edged sword effect of anger expression in voice, clarifying when and how employees’ anger expression in voice affects supervisors’ voice endorsement. Using event-based survey, 173 cases of anger expression in voice recalled by supervisors from enterprises in Taiwan were collected to test various hypotheses. The results of path analysis by Mplus showed that subordinates’ anger expression in voice positively affects supervisors’ voice endorsement via the mediating effect of supervisors’ perception of voice importance, while subordinates’ anger expression in voice negatively affects supervisors’ voice endorsement via the mediating effect of supervisors’ tactic liking. Furthermore, the positive mediating effect of supervisors’ perception of voice importance was strengthened when supervisors’ cognition-based trust towards subordinates was high, and when the supervisor-subordinate similarity was low. This study contributes to voice literature by examining the role of anger expression in employee voice, exploring its double-edged sword effect on supervisors’ voice endorsement, and providing a more comprehensive perspective for voice research. | en |
| dc.description.provenance | Submitted by admin ntu (admin@lib.ntu.edu.tw) on 2023-10-03T16:29:43Z No. of bitstreams: 0 | en |
| dc.description.provenance | Made available in DSpace on 2023-10-03T16:29:44Z (GMT). No. of bitstreams: 0 | en |
| dc.description.tableofcontents | 誌謝 i
摘要 iii 目次 vii 表圖目次 ix 第一章 緒論 1 第二章 文獻回顧 9 第一節 員工建言行為 9 第二節 組織情境中的憤怒情緒展現：EASI的角度 15 第三節 建言情境中的憤怒情緒展現：DTM的觀點 20 第四節 情緒作為社會訊息模式 24 第三章 研究方法 37 第一節 研究樣本組成 37 第二節 研究程序與研究倫理 39 第三節 研究工具 41 第四節 統計分析方法 47 第四章 研究結果 51 第一節 初步分析 51 第二節 驗證性因素分析 52 第三節 研究假設驗證 53 第五章 討論與建議 65 第一節 研究結果討論 65 第二節 理論貢獻 69 第三節 實務意涵 72 第四節 研究限制 75 第五節 未來展望 78 第六節 結論 83 參考文獻 85 附錄 107 附錄一 中強度憤怒情緒字詞（前測） 107 附錄二 憤怒建言事例問卷（時間點一） 111 附錄三 一般性問卷（時間點二） 117 | - |
| dc.language.iso | zh_TW | - |
| dc.title | 「敢怒敢言」一定不好嗎？以情緒作為社會訊息模式探討建言時之憤怒情緒展現對主管賞識建言的影響 | zh_TW |
| dc.title | Talk Turkey or Not? Subordinates’ Anger Expression in Voice to Supervisors’ Voice Endorsement: EASI Perspective | en |
| dc.type | Thesis | - |
| dc.date.schoolyear | 111-2 | - |
| dc.description.degree | 碩士 | - |
| dc.contributor.oralexamcommittee | 林姿葶;熊欣華 | zh_TW |
| dc.contributor.oralexamcommittee | Tzu-Ting Lin;Hsin-Hua Hsiung | en |
| dc.subject.keyword | 情緒作為社會訊息模式,EASI,憤怒建言,憤怒情緒展現,賞識建言,雙面刃效果, | zh_TW |
| dc.subject.keyword | Emotion as Social Information model,EASI model,anger in voice,anger expression,voice endorsement,double-edged sword effect, | en |
| dc.relation.page | 121 | - |
| dc.identifier.doi | 10.6342/NTU202301623 | - |
| dc.rights.note | 同意授權(限校園內公開) | - |
| dc.date.accepted | 2023-07-24 | - |
| dc.contributor.author-college | 理學院 | - |
| dc.contributor.author-dept | 心理學系 | - |
| dc.date.embargo-lift | 2025-08-08 | - |
| 顯示於系所單位： | 心理學系 | |
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