受刑人與家屬OMO創新資訊服務模式 —以「Mr.HOPE」為例

Abstract

矯正署各機構的工作是法務行政重點任務，其任務不僅對收容人施以消極的隔離監禁，更重要的是利用在監執行期間，積極對收容人進行矯正及教化，透由各項輔導機制，使其改過向善，重新復歸社會。本研究論文針對為矯正機關受刑人與其親友，提供便捷聯繫渠道與多項服務進行調查，期能以實證研究，瞭解受刑人與其親友透過Mr.HOPE代理服務的渠道，能提升親屬家庭復原力與社會整體的情感支持呈現。讓家庭復原力發揮並影響受刑人的矯正效益，降低整體再犯率，達到重新復歸社會之目的。 在過去二十年間，家庭治療領域所關注的焦點已從家庭的缺陷轉移到家庭的能力。而這個家庭復原的能力，就像個人的復原力一樣，是一種回復的力量，是用來處理生活各種挑戰的能力，它扮演著一個獨一無二的角色，使家庭成員從危機中跳脫開來。 研究結果顯示，受刑人現處環境較為艱辛，資訊傳達嚴重延遲與基本生活需求無法被滿足。然而受刑人家屬得知受刑人需求的時間點也難即時反應支持與供給，故藉由代理服務架構讓受刑人與其家屬能夠即時、便利、合適的滿足情感與物質需求，提升互動性與聯繫頻率，達到情感支持輔助效果。進而期許家庭復原力更可以充分賦能在受刑人身上，使其改過向善，重新復歸社會。

The jobs of Agency of Corrections are the primary missions of Administrative Enforcement Agency, Ministry of Justice. The missions are not only performing solitary confinement passively but also correcting and educating inmates actively during the confinement period. By using all kinds of guidance mechanisms to help inmates mending mistakes, doing good deeds and returning to society. This essay is aiming at providing convenient communication channels and services to families and relatives of those inmates under Agency of Correction to investigate and find out if the proposing service platform can improve family recovering capability and emotional support from the society through empirical studies. The purpose is to bring out family recovering capability that increases correction efficiency, decreases recidivism rate and eventually brings back inmates to the society. In the past twenty years, the focus of family therapy has been switched from dysfunctional family to capable family. A family capable of recovering is the same as a person capable of regaining strength. It’s the ability to handle all challenges in life. This capability plays an unique role to help family members escaping from crisis. The research shows that inmates lives in difficult environments where information is delayed and basic living needs are not satisfied. However, at time when families are informed the needs from inmates, supports and supplies are hard to be delivered on time. Accordingly, by providing the proposing service platform, emotional and material needs of inmates and their families can be satisfied timely, conveniently and appropriately to enhance interactivity and contact frequency for the purpose of emotional supports and assists.