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  1. NTU Theses and Dissertations Repository
  2. 公共衛生學院
  3. 健康政策與管理研究所
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/84384
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dc.contributor.advisor鄭雅文(Yawen Cheng)
dc.contributor.authorYin-Chieh Changen
dc.contributor.author張茵絜zh_TW
dc.date.accessioned2023-03-19T22:09:58Z-
dc.date.copyright2022-03-28
dc.date.issued2022
dc.date.submitted2022-03-22
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[The impacts of employees' emotional labor on turnover intention in Taipei public long-term care institutions: The mediating effect of job satisfaction]‧社會政策與社會工作學刊,24(1),35–77。 http://doi.org/10.6785/spsw.202006_24(1).0002 吳慧萍(2012)‧台灣地區精神疾病社區關懷訪視員角色壓力與工作倦怠之初探[The exploration of the community care vistor for psychiatric patients’s roll stress and job burnout in Taiwan]‧臺北大學社會工作學系學位論文。 吳映萱、莊昀璇、杜鴻賓、吳明蒼、李純瑩(2021)‧台灣族群常見室內污染物 的暴露與代謝症候群之相關性[The duration of common indoor pollutant exposure is associated with metabolic syndrome in Taiwanese population]‧台灣家 庭醫學雜誌,31(4),280–293。http://doi.org/10.53106/168232812021123104004 林秀美、陳陹(阝堃)、莊世杰(2006)‧護理人員在職場遭遇性騷擾之研究[A study of nurses confronting sexual harassment in workplace]‧中華職業醫學雜誌,13(1), 21–28。http://doi.org/10.30027/cjom.200601.0004 邱政勛(2012)‧照顧服務員的工作狀況與職業安全健康問題[Working conditions and occupational health and safety among health care aides]‧國立臺灣大學健康 政策與管理研究所學位論文。 高雅玉(2005)‧台灣地區居家護理人員工作壓力及工作滿足感相關性之探討[The correlation between job stress and job satisfaction among home care nurses of Taiwan]‧臺北醫學大學臺北醫學大學護理學系碩士暨碩士在職專班學位論 文。 徐雅媛、毛義方、蔡忠融、徐儆暉、陳秋蓉(2010)‧醫療保健服務業職業安全 衛生現況調查研究‧第十八屆海峽兩岸與香港、澳門地區職業安全健康學術 研究會論文集。 紐文英(2017)‧質性研究方法與論文寫作(二版)‧雙葉書廊有限公司。 許玉婷(2014)‧醫療業從業人員職業災害分析探討–以某區域醫院為例[Assessment of medical occupational accidents-within a regional hospital]‧中央大學環境工程 研究所碩士在職專班學位論文。 黃龍冠、楊培珊(2021)‧以長照 2.0 為基礎回顧臺灣長照政策發展與評析未來挑 戰[Reviewing the history of Taiwan's long term care policy and analyzing its future challenges - based on long-term care plan 2.0]‧福祉科技與服務管理學刊, 9(2),212–236。http://doi.org/10.6283/jocsg.202106_9(2).212 陳鳳櫻、程子芸、陳蕙玲(1997)‧臺灣地區居家護理人員工作壓力源及其相關 因素之探討[An exploratory study of job stressors and related factors among home healthcare nurses in Taiwan]‧護理研究,5(3),223–232。 陳曉悌、李怡娟(2002)‧臺灣居家護理人員工作傷害事件危險知覺程度之探討 [Perception of Risk by Home Health Care Nurses in Taiwan]‧The Journal of Nursing Research, 10(1), 33–42。 陳文瑩、邱智強、董秀珠、陳俊澤、陳坤波、楊添圍、郭千哲(2017)‧使用精 神科居家醫療整合照護病人之臨床特徵[Clinical characteristics of patients utilizing the psychiatric integrated home medical care]‧北市醫學雜誌,14(2), 147–160。http://doi.org/10.6200/tcmj.2017.14.2.03 陳雅美、王映捷、黃國晉、黃松共、楊昆澈、姜遠萍、鍾國彪(2019)‧居家醫 療資訊科技服務平台之需求探討[Exploring the requirements of home medical carers and carees for a technological information platform]‧台灣公共衛生雜誌, 38(1),53–65。http://doi.org/10.6288/tjph.201902_38(1).107064 郭俊巖、 李綉梅、胡慧嫈、蔡盈修、周文蕊、賴秦瑩(2015)‧臺灣老人長期照 顧體系下居家照顧服務員職場風險之研究[A study on work-related risks of home care assistants in Taiwan's long-term care system for the elderly]‧台灣社區 工作與社區研究學刊,5(1),129–169。 陽明交通大學附設醫院(2017)‧高齡友善暨長期照護/特殊醫療/特殊需求者牙科。 Retrieved from https://www.hosp.nycu.edu.tw/tw/age-friendly/special/dentistry.html?showall=1 楊舒琴、劉淑娟(2005)‧居家訪視安全性的省思[The reflection of home visit safety]‧ 長期照護雜誌,9(2),107–116。http://doi.org/10.6317/ltc.200506_9(2).0001 鄒孟婷、羅錦泉(2007)‧成人手口足病-疑似職場生物性感染之病例報告[Adult hand-foot-mouth disease: A case report of a suspect occupational biological hazards infection]‧臺灣家庭醫學研究,5(3),126–133。 http://doi.org/10.29475/tfmr.200710.0004 衛生福利部(2016)‧長期照顧十年計畫 2.0(106–115 年)(核定本)。 Retrieved from https://ltc-learning.org/mooc/co_message_detail.php?id=10 衛生福利部長照專區(2021)‧各縣市長照資源布建及服務情形–長照服務涵蓋率。 Retrieved from https://1966.gov.tw/LTC/cp-3948-41555-201.html 謝秉軒、譚延輝、劉淑娟、方秀麗(2014)‧藥師執行居家照護的安全議題[Safety issues on pharmacists providing home care visit]‧長期照護雜誌,18(1), 1–11。 http://doi.org/10.6317/ltc.18.1 邊立中、鄭雅文、陳怡欣、陳秋蓉(2014)‧職場暴力盛行率與受雇者健康狀況 之相關[The prevalence of workplace violence and its association with the health status of Taiwanese employees]‧台灣公共衛生雜誌,33(1),36–50。 http://doi.org/10.6288/tjph201433102088 Ahmed, N., Maqsood, A., Abduljabbar, T., & Vohra, F. (2020). Tobacco smoking a potential risk factor in transmission of COVID-19 infection. Pakistan Journal of Medical Sciences, 36(Covid19-S4), S104–S107. http://doi.org/10.12669/pjms.36.COVID19-S4.2739 Centers for Disease Control and Prevention. (2021). Scientific Brief: SARS-CoV-2 Transmission. Retrieved from https://www.cdc.gov/coronavirus/2019-ncov/science/science-briefs/sars-cov-2-tran smission.html Centers for Disease Control and Prevention. (2020). Health Effects of Secondhand Smoke. Retrieved from https://www.cdc.gov/tobacco/data_statistics/fact_sheets/secondhand_smoke/health _effects/index.htm Dobson, R., O'Donnell, R., Tigova, O., Fu, M., Enríquez, M., Fernandez, E., Carreras, G., Gorini, G., Verdi, S., Borgini, A., Tittarelli, A., Veronese, C., Ruprecht, A., Vyzikidou, V., Tzortzi, A., Vardavas, C., Semple, S., & TackSHS investigators (2020). Measuring for change: A multi-centre pre-post trial of an air quality feedback intervention to promote smoke-free homes. Environment international, 140, 105738. https://doi.org/10.1016/j.envint.2020.105738 El-Hage, W., Hingray, C., Lemogne, C., Yrondi, A., Brunault, P., Bienvenu, T., Etain, B., Paquet, C., Gohier, B., Bennabi, D., Birmes, P., Sauvaget, A., Fakra, E., Prieto, N., Bulteau, S., Vidailhet, P., Camus, V., Leboyer, M., Krebs, M. O., & Aouizerate, B. (2020). Les professionnels de santé face à la pandémie de la maladie à coronavirus (COVID-19) : quels risques pour leur santé mentale ? [Health professionals facing the coronavirus disease 2019 (COVID-19) pandemic: What are the mental health risks?]. L'Encephale, 46(3S), S73–S80. https://doi.org/10.1016/j.encep.2020.04.008 Gershon, R. R., Magda, L. A., Canton, A. N., Riley, H. E., Wiggins, F., Young, W., & Sherman, M. F. (2010). Pandemic-related ability and willingness in home healthcare workers. American journal of disaster medicine, 5(1), 15–26. https://doi.org/10.5055/ajdm.2010.0002 Gershon, R. R. M., M., Pogorzelska, Qureshi, K. A., Stone, P. W., Canton, A. N., Samar, S. M., Westra, L. J., Damsky, M. R., & Sherman, M. (2008). Advances in patient safety home health care patients and safety hazards in the home: Preliminary findings. In K. Henriksen, J. B. Battles, M. A. Keyes, & M. L. Grady (Eds.), Advances in patient safety: New directions and alternative approaches (Vol. 1: Assessment). Rockville (MD): Agency for Healthcare Research and Quality. Hacimusalar, Y., Kahve, A. C., Yasar, A. B., & Aydin, M. S. (2020). Anxiety and hopelessness levels in COVID-19 pandemic: A comparative study of healthcare professionals and other community sample in Turkey. Journal of psychiatric research, 129, 181–188. https://doi.org/10.1016/j.jpsychires.2020.07.024 Humphrey, C. J. (2008)‧居家護理手冊(李英美、劉欣宜、洪慧真、洪美英、周雨 樺譯)‧五南圖書。(原著出版於 1998) Keske, R. R., Rees, V. W., Behm, I., Wadler, B. M., & Geller, A. C. (2013). Second-hand smoke exposure and mitigation strategies among home visitation workers. 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dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/84384-
dc.description.abstract根據全民健康保險居家醫療照護整合計畫,長照醫療整合服務由保險特約醫事服務機構組成整合性照護團隊,提供含括「居家醫療」、「重度居家醫療」及「安寧療護」三照護階段,並依執業人員專長提供各階段之服務項目。為提供多元而連續的服務,健保給付居家整合照護團隊納入更多的醫事人員,如牙醫師、中醫師、藥劑師、呼吸治療人員等。 本研究的目的在於了解不同職業類別的專業醫事人員於居家特殊場域工作的概況,及主要的職業安全及健康風險。以深度訪談方式進行資料收集及分析,訪談對象為隸屬於某大學附設醫院的居家護理所之居家醫療專業醫事人員,包括3位家庭醫學科醫師、1位精神科醫師、1位中醫師、1位牙醫師、1位營養師與11位護理師(其中包含一般及重度居家護理師、居家安寧護理師、精神居家護理師)。錄音內容經整理形成逐字稿,進行重點摘錄,並作來回比對與分析。 本研究透過訪談,發現居家醫療工作中所有職業類別的醫事人員都會面臨居家醫療工作中特有的人身安全與交通問題,其他還有社會心理危害、菸害、骨骼肌肉傷害、交通、生物性危害等多重職業危害。此外,需要獨自前往訪視的護理師在各方面都具有較高的職業風險危害。研究者將研究結果分為兩類,分別為「獨自訪視」的護理師,與「結伴訪視」的醫師、中醫、牙醫、營養師等醫事人員。研究發現,若是必須單獨訪視,不分職業類別、不分性別,都會有較高的人身安全壓力,以及較低的工作意願,因此若欲管控風險建議結伴訪視。此外,居家場所的菸害屬嚴重的職業危害,建議納入法規加以規範,並要求機構約束服務對象,以保障居家醫療工作者避免菸害暴露。人因性危害則存在職業別的差異,常見於護理師及牙醫師。本研究並進一步探究職業傷病預防策略以及實際職業災害補償的情形,發現醫事人員普遍不了解制度現況,也少有積極的預防行為。 為確保居家照顧醫療體系的永續性,我們除了關注被照顧者的權利與福利之外,也要重視居家專業醫事人員的工作條件與職業安全健康。完善的職業傷病預防以及遭遇職業災害事後的補償系統才能保障居家醫療工作者的工作安全與職業健康。zh_TW
dc.description.abstractHome-based Medical Integration Program includes three stages of care: home-based medical care, severe home-based medical care and hospice care. To provide better care for the frail and disabled elderly people, continuous medical care encompassing nursing care to specialized medical services is provided by various types of health care professionals, including nurses, physicians, dentists, traditional Chinese Medicine physicians, pharmacists and respiratory therapists. This research was designed to understand the working conditions and occupational safety and health risks of healthcare professionals in the home-based medical care system. In-Depth interviews were conducted with health care professionals of an university-affiliated home-based institute, including 11 nurses, 3 physicians, 1 psychiatrist, 1 dentist, 1 traditional Chinese medicine physician, and 1 nutritionist. Verbal records were taped and transformed into transcripts for analysis. Based on the interviews, the researcher presented the findings by two groups: the first was nursing staff who had to go out for visits alone, and the second consisted of physicians, traditional Chinese medicine physician, dentists and nutritionist, who provided services as a team. Major occupational health problems included psychological stress due to psychosocial hazards, musculoskeletal disorders due to ergonomic hazards, safety concern from commuting-related traffic, and infectious disease risks caused by biological hazards. The nurses who had to visit the clients alone had higher occupational safety and health risks. Thus, the research suggested that team work could be a way to reduce the risks of working alone. Secondhand smoke exposure was prevalent and presented as an important occupational health concerns. The researcher suggest to adopt regulations to make home-based working place smoke-free. Musculoskeletal disorders were common among nurses and dentists. The research further explored workers’ preventive measures and insurance utilization for workers’ injury compensation. The results indicated that health care professionals were not aware of the systems and few had taken active preventive measures. . To ensure the sustainability of home-based health care system, we should pay attention to the working conditions and occupational safety and health risks of healthcare professionals. Hazard prevention and compensation systems are needed to protect healthcare professionals and safeguard their occupational safety and health.en
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dc.description.tableofcontents中文摘要 i Abstract iii 目  錄 v 圖目錄 vi 表目錄 vii 第一章 緒論 1 第一節:研究背景 1 第二節:研究目的 3 第二章 文獻探討 5 第一節:台灣長照政策發展歷程 5 第二節:長照醫事人員的工作概況 11 第三章 研究方法 17 第一節:研究設計與研究對象 17 第二節:研究場域介紹及相關在宅醫療服務概況 17 第三節:資料收集及分析方法 25 第四節:研究嚴謹度與研究倫理 29 第四章 訪談結果分析與討論 31 第一節 居家醫療的靈魂人物:護理師 31 第二節:醫師(西醫師、中醫師、牙醫師) 66 第三節:營養師 80 第四節:訪談中發現台灣信仰習俗下的特殊現象 87 第五節:總結本研究主要發現 88 第五章 政策建議與結論 92 第一節:政策與實務建議 92 第二節:研究限制與展望 97 第三節:結論 98 參考文獻 100 附錄 104
dc.language.isozh-TW
dc.subject職業風險zh_TW
dc.subject居家醫療zh_TW
dc.subject長照醫事人員zh_TW
dc.subject職業安全zh_TW
dc.subjectHome careen
dc.subjectOccupational Safety and Healthen
dc.subjectOccupational hazarden
dc.subjectHomecare Professionalsen
dc.subjectHome visiten
dc.title居家醫療服務體系醫事人員的工作狀況及職業安全健康風險探討zh_TW
dc.titleA Study of Working Conditions and Occupational Safety and Health Risks Among Healthcare Professionals of the Home-based Medical Care Systemen
dc.typeThesis
dc.date.schoolyear110-2
dc.description.degree碩士
dc.contributor.oralexamcommittee陳雅美(YA-MEI CHEN),鍾若男(Ruo-Nan Jueng)
dc.subject.keyword居家醫療,長照醫事人員,職業安全,職業風險,zh_TW
dc.subject.keywordHome care,Home visit,Homecare Professionals,Occupational hazard,Occupational Safety and Health,en
dc.relation.page107
dc.identifier.doi10.6342/NTU202200645
dc.rights.note同意授權(限校園內公開)
dc.date.accepted2022-03-22
dc.contributor.author-college公共衛生學院zh_TW
dc.contributor.author-dept健康政策與管理研究所zh_TW
dc.date.embargo-lift2022-03-28-
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