台灣奢侈品手錶價值主張與價值適配研究 －以百達翡麗（Patek Philippe）為例

Abstract

台灣的人口數雖不多，但台灣消費者在奢侈品鐘錶卻有十分驚人的消費實力。此外，隨著科技的進步，機械錶可以說是被淘汰的不方便科技，但為什麼現在的人們還是繼續買機械錶呢？綜合前述背景，本研究選定在奢侈品鐘錶業中具有代表性地位的百達翡麗為個案研究對象，探討其商業模式與其價值主張。 本研究利用Osterwalder et al. （2012）的《獲利世代（Business Model Generation）》與Osterwalder et al. （2014）的《價值主張年代（Value Proposition Design）》二書作為分析工具，輔以個案研究法、次級資料分析法與半結構式訪談法，探討百達翡麗的腕錶與服務如何滿足或解決百達翡麗顧客的需求、顧客痛點及獲益。本研究也透過訪談非百達翡麗顧客，找出為什麼目前百達翡麗的價值主張不吸引非百達翡麗顧客，探索新市場的機會，來因應新冠肺炎的挑戰與年輕世代顧客對於鐘錶偏好的轉變，並提供完整之策略建議。 根據適配分析結果，本研究發現百達翡麗顧客購買百達翡麗的主要目的為犒賞自己的同時，又想保持低調與內斂之形象。他們也認同錶廠手工製作的理念，讚嘆機械結構，把「腕錶當成藝術品般收藏與欣賞」。對於非百達翡麗顧客而言 ，他們買錶是要營造成功人士的形象及彰顯自己的社會地位與品味。所有錶主最痛的共同痛點為擔心腕錶有失竊或遺失的風險，本研究建議透過線上保險的方式來為錶主降低此痛點。另一方面，本研究發現，百達翡麗獲益引擎與百達翡麗顧客之獲益呈現完全適配的結果。但對於非百達翡麗顧客而言，他們希望能夠透過配戴奢侈品腕錶來提升他們的社經地位，所以對此客群的顧客來說品牌的知名度十分重要。 最後，本研究建議百達翡麗的目標族群仍以富裕的中老年人士為主，持續堅持其「傳承」的價值主張，並持續專注於產品品質、堅持手工製作與傳承其傳統工藝。根據非百達翡麗顧客的訪談結果，本研究提出創立副品牌的建議，鎖定較年輕的客群，探索新市場的機會，幫助品牌吸引新的客群，服務第三或第四種類型的客戶，來因應年輕顧客對於奢侈品鐘錶偏好的轉變及2020年新冠肺炎疫情的衝擊之雙重挑戰。

This thesis aims to investigate the business model and the value proposition of Patek Philippe which is one of the most iconic Switzerland luxury watch manufacturers and the last independent, family-owned Genevan manufacturer. The business model canvas proposed by Osterwalder et al. (2012) was used to outline the business model of Patek Philippe. The value map of Patek Philippe was summarised by using the value proposition canvas developed by Osterwalder et al. (2014). Customer profiles of Patek Phillipe customers and non-Patek Philippe customers were completed through semi-structured interview. It was found that Patek Philippe customers purchased Patek Philippe because they wanted to reward themselves while maintained a low profile and they appreciated the craftmanship of their watches. For non-Patek Philippe customers, their main purpose of wearing a luxury watch was to signal their social status, so brand awareness was the most important for them. The most distressing pain for luxury watch customers was that they were very anxious about the safety of their luxury watches. Therefore, this study suggested that Patek Philippe could offer online luxury watch insurance to relieve the pain commonly experienced by all luxury watch customers. In conclusion, this thesis suggested Patek Philippe to adhere to its “heritage” value and continue working on its product quality and craftmanship. According to the interview results of non-Patek Philippe customers, this study suggested Patek Philippe to establish a subsidiary brand in response to the challenges posed by the decline due to COVID-19 and changes in luxury watch preferences of younger generations, exploring new business opportunities.