企業流程機器人導入決策分析-以Y 公司為例

Abstract

蒸汽機與電為人類帶來第一及第二次的工業革命，電腦普及與互聯網的應用也帶了第三次工業革命。世界經濟論壇(WEF)主席克勞斯·史瓦布(Klaus Schwab)在自己的著作” 第四次工業革命”裡提及人工智慧與機器人的興起將會是第四次工業革命發展的關鍵之一。 現階段台灣企業對於流程機器人應用的投入及了解還相當有限，本研究的目的就是為了探索在企業導入流程機器人這個過程中，經理人所面對的挑戰與策略作為。 本研究從流程機器人的定義與適用領域開始探討，再以世界與鄰國日本為借鏡，藉此一窺RPA 導入後對於企業實務運作上的影響為何。 然後根據實際個案，試著以商業模式圖及RPA 導入實務來探討企業導入RPA 決策時應該注意的重點。 本研究的實務討論方法可以當成企業導入RPA 的簡易評估參考，再配合個別公司實際情況，來決定是否把資源投入來改善目前的作業情況。最後在研究結論也建議企業應以長久發展的觀點把RPA 導入這件事放進待做的重要事項或者是以試驗、逐步的方式來實施。

Steam engines and electricity brought the first and second industrial revolutions to mankind, and the application of computers and the Internet also brought the third industrial revolution. Klaus Schwab, chairman of the World Economic Forum (WEF),mentioned in his book 'The Fourth Industrial Revolution' that the rise of artificial intelligence and robots will be the key to the development of the fourth industrial revolution. At this stage, Taiwan enterprises' input and understanding to process robot applications are still quite limited. The purpose of this study is to explore the challenges and strategies faced by professional managers in the process of Robotic Process Automation (RPA) implementation. This study starts with the definition and application of PRA. Then take the world and neighboring Japan as a mirror to see the impact of RPA on the practical operation of enterprises. Then according to the actual case, try to use business model and RPA introduction practices to figure out the key points that enterprises should pay attention to when making decisions for RPA system implementation. The practical discussion method of this research can be used as a simple evaluation reference to make a decision to invest or not after considering individual own company actual situation. Finally, the conclusions of the study also suggest that companies should treat RPA implementation as one of the important issues to be done for company’s long-term development.