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http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/67290完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 翁崇雄 | |
| dc.contributor.author | Jui-Hsien Yang | en |
| dc.contributor.author | 楊瑞賢 | zh_TW |
| dc.date.accessioned | 2021-06-17T01:26:43Z | - |
| dc.date.available | 2017-08-20 | |
| dc.date.copyright | 2017-08-20 | |
| dc.date.issued | 2017 | |
| dc.date.submitted | 2017-08-07 | |
| dc.identifier.citation | Carr AJ, Gibson B, Robinson PG.(2001),”Is quality of life determinded by expectation or experience?” BMJ 322:1240-3
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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/67290 | - |
| dc.description.abstract | 隨著時代的進步和社會經濟的繁榮發展，人們對醫療產業的需求越來越高。齒顎矯正科是牙科的次專科，因屬自費醫療項目，所以患者相對要求就會較高，服務品質的提升亦相對較為重要。齒顎矯正除了咬合功能的改善外，甚為重視的是美觀性。但患者的期待常與認知產生較大的差距，而使滿意度下降，甚至衍生出醫療糾紛。因此本研究的目的就是要找出會影響患者牙齒矯正的滿意關鍵要素。本研究利用文獻及研究者多年的實務經驗，而發展並提出以有關於牙齒矯正的20項專業性關鍵要素和10項非關專業性的關鍵要素，混合排列成共30項的關鍵要素，並稱之為「楊氏牙齒矯正滿意度量表」。以此進行相關的實證研究，獲知一些可供學術界與實務界參考的意見。而這些研究結果，將有利於相關醫師在知情同意的製作及與患者做牙齒矯正前分析，能規劃需要溝通的內容，進而提升滿意度，減少不必要的醫療糾紛，且能作為相關醫學教學上的參考，進而提升整個齒顎矯正醫學的發展而造福人類。 | zh_TW |
| dc.description.abstract | With the process of time, progress of social and economy status, Men’s demand for high quality of medical service arises.
Orthodontics, a specialty field of dentistry where treatment is not covered by medical care but pay at one’s own expenses. Thus orthodontic patient are more demanding consequential to an increase quality of service. Orthodontic treatment not only improves occlusal function but moreover is its esthetic outcome. However, if patient’s expectation exceeds the limitation of the treatment which may cause decrease in satisfaction and even result to medical dispute. The purpose of this research is to find the key factors influencing patients’ satisfaction. This research uses reviews and researcher’s many years of experience as base to develop 30 key factors of satisfying orthodontic treatment. This researcher calls it “Yang’s orthodontic satisfying scale” which include 20 professional key factors and 10 non-professional key factors during orthodontic treatment. With the result of this research, it will provide medical practitioner future reference. The result will help dentist provide a well-organized treatment plan to satisfy patients expected outcome prior to orthodontic treatment. In this way, lessen possible medical dispute and provide an over-all progress of orthodontic treatment in the future. | en |
| dc.description.provenance | Made available in DSpace on 2021-06-17T01:26:43Z (GMT). No. of bitstreams: 1 ntu-106-P04747002-1.pdf: 936116 bytes, checksum: 7211cdfb9c01dc0778e6660d65a3faba (MD5) Previous issue date: 2017 | en |
| dc.description.tableofcontents | 目錄
口試委員會審定書I 誌謝Ⅱ 中文摘要III ABSTRACT IV 目錄V 圖目錄VII 表目錄VIII 第一章 緒論1 第一節 研究動機1 第二節 研究目的3 第三節 研究流程4 第二章 文獻探討6 第一節 服務品質與滿意度6 第二節 服務品質的評量9 第三節 牙齒治療的特性與服務品質評估14 第四節 牙齒矯正的特色與滿意度評量19 第三章 研究方法27 第一節 研究量表的發展27 第二節 研究抽樣與資料收集34 第三節 研究的方法35 第四節 研究假設36 第五節 信度與效度37 第四章 資料分析與研究結果40 第一節 資料分析40 第二節 描述性統計資料分析46 第五章 結論與建議52 第一節 研究結論52 第二節 齒顎矯正教學的啟發54 第三節 研究限制56 第四節 未來研究方向57 參考文獻58 附錄64 圖目錄 圖3-1 信度與效度38 表目錄 表4-1. 301份問卷的統計，以百分比由高到低排列41 表4-2.男生106份的問卷作統計，以百分比由高到低排列 表4-3.女生195份的問卷作統計，以百分比由高到低排列43 表4-4.各個關鍵要素的男、女生百分比，以男生減女生所得到的百分比差異(gap)，由高到低排列44 | |
| dc.language.iso | zh-TW | |
| dc.subject | 楊氏牙齒矯正滿意度量表 | zh_TW |
| dc.subject | 齒顎矯正 | zh_TW |
| dc.subject | 滿意關鍵要素 | zh_TW |
| dc.subject | 專業性關鍵要素 | zh_TW |
| dc.subject | 非關專業性關鍵要素 | zh_TW |
| dc.subject | satisfaction | en |
| dc.subject | Orthodontics | en |
| dc.subject | Yang’s orthodontic satisfying scale | en |
| dc.subject | non-professional key factor | en |
| dc.subject | professional key factor | en |
| dc.subject | quality of service | en |
| dc.title | 牙齒矯正滿意關鍵要素之研究 | zh_TW |
| dc.title | Key factors analysis of customer satisfaction
in orthodontic treatment | en |
| dc.type | Thesis | |
| dc.date.schoolyear | 105-2 | |
| dc.description.degree | 碩士 | |
| dc.contributor.oralexamcommittee | 黃恆獎,林永松 | |
| dc.subject.keyword | 齒顎矯正,滿意關鍵要素,專業性關鍵要素,非關專業性關鍵要素,楊氏牙齒矯正滿意度量表, | zh_TW |
| dc.subject.keyword | Orthodontics,satisfaction,quality of service,professional key factor,non-professional key factor,Yang’s orthodontic satisfying scale, | en |
| dc.relation.page | 66 | |
| dc.identifier.doi | 10.6342/NTU201702620 | |
| dc.rights.note | 有償授權 | |
| dc.date.accepted | 2017-08-07 | |
| dc.contributor.author-college | 管理學院 | zh_TW |
| dc.contributor.author-dept | 資訊管理組 | zh_TW |
| 顯示於系所單位： | 資訊管理組 | |
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