金控產業IT治理機制與推動服務應用之研究-以A金控公司為例

Abstract

近年來IT(Information Technology)幾乎已經深入企業經營的每一個層面，尤其金融服務業不論是提供市場資訊、發展新產品、支援業務、提供服務、到決策分析，無不仰賴IT。然而針對金控產業IT治理機制與推動服務應用之研究卻很少人加以探討。 為了協助金控產業尋找IT治理的最佳實踐途徑，本研究提出IT治理內容應包含觀念與認知、制度、及行為呈現三個層次的概念。 在觀念與認知部分，本研究提出可相輔相成的六項IT治理標準，同時更進一步將此六項IT治理標準依彼此之間的關係由內而外分類成核心、基本、及應用等三大類型的工具，形成建構IT治理機制的工具架構圖。 在制度部分，則是運用既有的IT 資源與能力建構IT治理機制，其內容包含：訂定資訊政策、整合資訊資源、執行流程管理、及控管風險四個控制領域。 在行為呈現部分，則是以推動服務應用的形式與企業策略目標相互調準。而推動服務應用包含三個重要因子即關係管理、專案組合管理、及服務管理，並由這三者之間的關係建立良好的服務循環。 最後本研究更結合制度與行為呈現形成IT治理機制與推動服務應用建構圖供企業依循實施。並以金控實例驗證了本研究所提出的IT治理機制與推動服務應用之建構圖的適宜性及可行性。

Recently, IT (Information Technology) has gain intensive presence at every business management level, especially in the financial service sector, where support is given to providing market information, developing new products, delivering support, services provision and decision analysis. However, within the financial holding industry, very few researches have probe into IT governance mechanism and service drivers. This research brings forward a hierarchy concept, consisting of perception and cognition, management system and behavioral norms, dedicated to assist the financial holding industry to develop a best practice approach towards IT governance. Within the perception and cognition section, this research points out 6 complementary IT governance standards which can further be classified according to the relationship within. The result is an IT governance mechanism configuration tool schematics, from the inside out consisting of The Core, The Basis and The Practices. The management system exploit on existing IT resources and capabilities including the formation of information policy, integration of information resource, conducting process management and controlling risk, making up the 4 control domains of IT governance mechanism configuration. Behavioral norms made alignment with enterprise strategic goals possible through service drivers. Service drivers consist of three significant factors including relationship management, project portfolio management and service management, where coherence service cycle relationship exists. Finally this research combines management system and behavioral norms to create a guideline in IT governance mechanism and architecture of service drivers for business to follow. This research also provides an example of financial holding to support the adequate and feasible architecture of IT governance mechanism and service drivers.