Skip navigation

DSpace JSPUI

DSpace preserves and enables easy and open access to all types of digital content including text, images, moving images, mpegs and data sets

Learn More
DSpace logo
English
中文
  • Browse
    • Communities
      & Collections
    • Publication Year
    • Author
    • Title
    • Subject
    • Advisor
  • Search TDR
  • Rights Q&A
    • My Page
    • Receive email
      updates
    • Edit Profile
  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 管理學院企業管理專班(Global MBA)
Please use this identifier to cite or link to this item: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/59915
Full metadata record
???org.dspace.app.webui.jsptag.ItemTag.dcfield???ValueLanguage
dc.contributor.advisor葛明伊(Miriam Garvi)
dc.contributor.authorJulien Minarden
dc.contributor.author朱力安zh_TW
dc.date.accessioned2021-06-16T09:44:49Z-
dc.date.available2017-02-16
dc.date.copyright2017-02-16
dc.date.issued2017
dc.date.submitted2017-01-25
dc.identifier.citation• Alper, Steve, Dean Tjosvold, and Kenneth S. Law. 'Conflict management, efficacy, and performance in organizational teams.' Personnel Psychology53.3 (2000): 625-642.
• Amason, Allen C., and David M. Schweiger. 'The Effects of Conflict on Strategic Decision Making Effectiveness and Organizational.' Using conflict in organizations (1997): 101.

• Baird, Inga S., et al. 'Joint venture success: a Sino-US perspective.'International Studies of Management & Organization 20.1/2 (1990): 125-134.
• Banaji, Mahzarin R., and Curtis D. Hardin. 'Automatic stereotyping.'Psychological Science 7.3 (1996): 136-141.

• Barnlund, Dean C. Communicative styles of Japanese and Americans: Images and realities. Wadsworth/Thomson Learning, 1989.
• Blake, Robert Rogers, and Jane Srygley Mouton. The new managerial grid: strategic new insights into a proven system for increasing organization productivity and individual effectiveness, plus a revealing examination of how your managerial style can affect your mental and physical health. Gulf Pub. Co., 1964.
• Boonsathorn, Wasita. 'Understanding Conflict Management Styles of Thais and Americans in Multinational Corporations in Thailand.' Int Jnl of Conflict Management International Journal of Conflict Management 18.3 (2007): 196-221. Web.
• Bowen, David E., Gerald E. Ledford, and Barry R. Nathan. 'Hiring for the organization, not the job.' The Executive 5.4 (1991): 35-51.

• Brett, Jeanne, Kristin Behfar, and Jeffrey Sanchez-Burks. 'Managing Cross-culture Conflicts: A Close Look at the Implication of Direct versus Indirect Confrontation.' Handbook of Conflict Management Research (n.d.): 136-54. Web.
• Brewer, Marilynn B., and Amy S. Harasty Feinstein. 'Dual processes in the cognitive representation of persons and social categories.' Dual-process theories in social psychology (1999): 255-270.

• Brigham, John C. 'Ethnic stereotypes.' Psychological bulletin 76.1 (1971): 15.
• Brislin, Richard W., and Tomoko Yoshida. Intercultural communication training: An introduction. Vol. 2. Sage Publications, 1994.
• Bures, Allen L., and Daniël Vloeberghs. 'Cross Cultural Patterns Of Internationalization And Human Resource Management Issues.'Competitiveness Review 11.2 (2001): 48-56. Web.

• Cai, Deborah, and Edward Fink. 'Conflict style differences between individualists and collectivists.' Communication Monographs 69.1 (2002): 67-87.
• Carnevale, Peter J., and Dean G. Pruitt. 'Negotiation and mediation.' Annual review of psychology 43.1 (1992): 531-582.

• Chen, Guo-Ming. 'A model of global communication competence.' (2005).
• Chen, Yifeng, Dean Tjosvold, and Sofia Su Fang. 'Working With Foreign Managers: Conflict Management For Effective Leader Relationships In China.' Int Jnl of Conflict Management International Journal of Conflict Management 16.3 (2005): 265-86. Web.
• Chiu, Randy K., and Frederick A. Kosinski. 'Is Chinese Conflict-Handling Behavior Influenced By Chinese Values?' Social Behavior and Personality: An International Journal Soc Behav Pers 22.1 (1994): 81-90. Web.

• Curry, Curtis D. 'Managing Conflict in Global Teams.' Training Magazine. Www.trainingmag.com, 04 Feb. 2016. Web. 27 Apr. 2016.
• Dalton, M., and D. Chrobot-Mason. 'A Theoretical Exploration of Manager and Employee Social Identity, Cultural Values and Identity Conflict Management.' International Journal of Cross Cultural Management 7.2 (2007): 169-83. Web.

• D'iribarne, P. 'National Cultures and Organisations in Search of a Theory: An Interpretative Approach.' International Journal of Cross Cultural Management 9.3 (2009): 309-21. Web.
• Doucet, Lorna, Karen A. Jehn, Elizabeth Weldon, Xiangming Chen, and Zhongming Wang. 'Cross‐cultural Differences in Conflict Management.'Int Jnl of Conflict Management International Journal of Conflict Management 20.4 (2009): 355-76. Web.
• Earley, P. C., and R. S. Peterson. 'The Elusive Cultural Chameleon: Cultural Intelligence as a New Approach to Intercultural Training for the Global Manager.' Academy of Management Learning & Education 3.1 (2004): 100-15. Web.

• Earley, P. Christopher., and Soon Ang. Cultural Intelligence: Individual Interactions across Cultures. Stanford, CA: Stanford UP, 2003. Print.

• Fiske, Susan T. 'Stereotyping, prejudice, and discrimination at the seam between the centuries: Evolution, culture, mind, and brain.' European Journal of Social Psychology 30.3 (2000): 299-322.
• Gamble, Teri Kwal., and Michael Gamble. Interpersonal Communication: Building Connections Together. N.p.: n.p., n.d. Print.

• Gregory, Kathleen L. 'Native-view paradigms: Multiple cultures and culture conflicts in organizations.' Administrative science quarterly (1983): 359-376.
• Hall, Jay. 'Conflict management survey.' Teleometrics, Conroe, TX (1969).

• Hickson, David John, and Derek Salman Pugh, eds. Management worldwide: The impact of societal culture on organizations around the globe. Penguin Uk, 1995.
• Hinton, Perry Roy. Stereotypes, cognition and culture. Psychology Press, 2000.

• Hofstede, Geert, and Gert Jan. Hofstede. Cultures and Organizations: Software of the Mind. Yarmouth, Me.: Intercultural, 2005. Print
• Hofstede, Geert. 'Culture and organizations.' International Studies of Management & Organization 10.4 (1980): 15-41.

• Janis, Irving L. 'Victims of groupthink: a psychological study of foreign-policy decisions and fiascoes.' (1972).
• Javidan, M., and A. Dastmalchian. 'Managerial Implications of the GLOBE Project: A Study of 62 Societies.' Asia Pacific Journal of Human Resources 47.1 (2009): 41-58. Web.
• Jehn, Karen A. 'A qualitative analysis of conflict types and dimensions in organizational groups.' Administrative science quarterly (1997): 530-557.

• Jehn, Karen A., Clint Chadwick, and Sherry MB Thatcher. 'To agree or not to agree: The effects of value congruence, individual demographic dissimilarity, and conflict on workgroup outcomes.' International journal of conflict management 8.4 (1997): 287-305.
• Kim, Tae‐Yeol, Chongwei Wang, Mari Kondo, and Tae‐Hyun Kim. 'Conflict Management Styles: The Differences among the Chinese, Japanese, and Koreans.' Int Jnl of Conflict Management International Journal of Conflict Management 18.1 (2007): 23-41. Web.

• Kim, You Jin, and Linn Van Dyne. 'Cultural intelligence and international leadership potential: The importance of contact for members of the majority.'Applied psychology 61.2 (2012): 272-294.
• Kim, Young Yun. Becoming Intercultural: An Integrative Theory of Communication and Cross-cultural Adaptation. Thousand Oaks, CA: Sage Publications, 2001. Print.
• King, W. C., and E. W. Miles. 'What We Know--and Don't Know--about Measuring Conflict: An Examination of the ROCI-II and the OCCI Conflict Instruments.' Management Communication Quarterly 4.2 (1990): 222-43. Web.

• Knapp, M. L., L. L. Putnam, and L. J. Davis. 'Measuring Interpersonal Conflict in Organizations: Where Do We Go from Here?' Management Communication Quarterly 1.3 (1988): 414-29. Web.
• Krasiński, Marek. 'Cultural domination or cooperation on the example of Toyota and Bridgestone.' Journal of Intercultural Management 4.4 (2012): 102-111.
• Laurent, Andre. 'The Cultural Diversity of Western Conceptions of Management.'International Studies of Management & Organization 13.1-2 (1983): 75-96. Web.

• Leung, Kwok, and E. Allan Lind. 'Procedural justice and culture: Effects of culture, gender, and investigator status on procedural preferences.' Journal of Personality and Social Psychology 50.6 (1986): 1134.
• Lewicki, Roy J., Stephen E. Weiss, and David Lewin. 'Models of Conflict, Negotiation and Third Party Intervention: A Review and Synthesis.'Journal of Organizational Behavior J. Organiz. Behav. 13.3 (1992): 209-52. Web.

• Li, Mei-chih, See-fat Cheung, and Shwu-ming Kau. 'Competitive and cooperative behavior of Chinese children in Taiwan and Hong Kong.' Acta Psychologica Taiwanica (1979).
• Ma, Z. 'Chinese Conflict Management Styles and Negotiation Behaviours: An Empirical Test.' International Journal of Cross Cultural Management 7.1 (2007): 101-19. Web.

• Maehr, Martin L., and John G. Nicholls. 'Culture and achievement motivation: A second look.' Studies in cross-cultural psychology 2 (1980): 221-267.
• Mayer, Claude-Hélène, et al. 'Managing cross-cultural conflict in organizations.' International Journal of Cross Cultural Management 12.1 (2012): 3.

• McClelland, David. 'C. (1961): The achieving society.' (1961).
• Mckenna, Stephen. 'The Business Impact of Management Attitudes towards Dealing with Conflict.' Journal of Managerial Psychology Journal of Managerial Psych 10.7 (1995): 22-27. Web.
• Molinsky, A. 'Cross-Cultural Code-Switching: The Psychological Challenges Of Adapting Behavior In Foreign Cultural Interactions.' Academy of Management Review 32.2 (2007): 622-40. Web.

• Morris, Michael W., Katherine Y. Williams, Kwok Leung, Richard Larrick, M. Teresa Mendoza, Deepti Bhatnagar, Jianfeng Li, Mari Kondo, Jin-Lian Luo, and Jun-Chen Hu. 'Conflict Management Style: Accounting for Cross-National Differences.' Journal of International Business Studies J Int Bus Stud 29.4 (1998): 729-47. Web.
• Nicotera, A. M. 'Beyond Two Dimensions: A Grounded Theory Model of Conflict-Handling Behavior.' Management Communication Quarterly 6.3 (1993): 282-306. Web.
• Ohbuchi, Ken‐Ichi, and Yumi Takahashi. 'Cultural Styles of Conflict Management in Japanese and Americans: Passivity, Covertness, and Effectiveness of Strategies1.' Journal of Applied Social Psychology 24.15 (1994): 1345-1366.

• Omens, Alan E., Stephen R. Jenner, and James R. Beatty. 'Intercultural perceptions in United States subsidiaries of Japanese companies.'International Journal of Intercultural Relations 11.3 (1987): 249-264.
• Parsons, Talcott, and Edward A. Shils. 'Values, motives, and systems of action.' Toward a general theory of action 33 (1951): 247-275.

• Peng, Shi-Yong. 'Impact of stereotypes on intercultural communication: a Chinese perspective.' Asia Pacific Education Review 11.2 (2010): 243-252.
• Pekerti, A. A., and D. C. Thomas. 'Communication In Intercultural Interaction: An Empirical Investigation of Idiocentric and Sociocentric Communication Styles.' Journal of Cross-Cultural Psychology 34.2 (2003): 139-54. Web.
• Putnam, Linda L., and Charmaine E. Wilson. 'Communicative strategies in organizational conflicts: Reliability and validity of a measurement scale.'Communication yearbook 6.629-652 (1982).

• Shockley-Zalabak, P. 'Assessing the Hall Conflict Management Survey.' Management Communication Quarterly 1.3 (1988): 302-20. Web.
• Spencer-Rodgers, Julie, and Timothy McGovern. 'Attitudes toward the culturally different: The role of intercultural communication barriers, affective responses, consensual stereotypes, and perceived threat.' International Journal of Intercultural Relations 26.6 (2002): 609-631.

• Tang, Sara FY, and Paul S. Kirkbride. 'Developing conflict management skills in Hong Kong: An analysis of some cross-cultural implications.' Management Learning 17.3 (1986): 287-301.
• Thomas, Kenneth W. 'Conflict and Conflict Management: Reflections and Update.' Journal of Organizational Behavior J. Organiz. Behav. 13.3 (1992): 265-74. Web.

• Thomas, Kenneth W., and Ralph H. Kilmann. 'Comparison Of Four Instruments Measuring Conflict Behavior.' Psychological Reports 42.3c (1978): 1139-145. Web.
• Ting-Toomey, Stella, Kimberlie K. Yee-Jung, Robin B. Shapiro, Wintilo Garcia, Trina J. Wright, and John G. Oetzel. 'Ethnic/cultural Identity Salience and Conflict Styles in Four US Ethnic Groups.' International Journal of Intercultural Relations 24.1 (2000): 47-81. Web.

• Van de Vliert, Evert. Complex interpersonal conflict behaviour: Theoretical frontiers. Psychology Press, 1997.
• Wilson, S. R., and M. S. Waltman. 'Assessing the Putnam-Wilson Organizational Communication Conflict Instrument (OCCI).' Management Communication Quarterly 1.3 (1988): 367-88. Web.

• Womack, D. F. 'Assessing the Thomas-Kilmann Conflict Mode Survey.'Management Communication Quarterly 1.3 (1988): 321-49. Web.
• Yu, T. & Chen, G. M. “Intercultural sensitivity and conflict management styles in cross-cultural organizational situations”. Intercultural Communication Studies 17.2 (2008): 149-161.

• Zhang, Yan Bing, Mei-Chen Lin, Akihiko Nonaka, and Khisu Beom. 'Harmony, Hierarchy and Conservatism: A Cross-Cultural Comparison of Confucian Values in China, Korea, Japan, and Taiwan.' Communication Research Reports 22.2 (2005): 107-15. Web.
dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/59915-
dc.description.abstractThis thesis’s purpose is to study people from two different cultural clusters, the Anglo and Confucian clusters, within the context of a cross-cultural GMBA program. The goal is to compare the conflict management styles and the stereotypes among those two cultural clusters and analyze how these could be affected by the exposure to the GMBA program.
For that, we will first explore the literature and previous studies about cultures, stereotypes and conflict management styles.
Then we will explore the literature about two opposing theories, the culture fit and the cultural adaptation theories. The observations of the GMBA program and its students’ conflict management styles and stereotypes revolves around the possibility of the students to learn and adapt to the group from the other culture (cultural adaptation) or the possibility of the students sticking to their cultural values and not changing (culture fit).
To run this observation, we have created a case study around the NTU GMBA program, and we have surveyed and interviewed its students in order to understand if they adapted to each other, and, in case of adaptation, what allowed it to happen.
en
dc.description.provenanceMade available in DSpace on 2021-06-16T09:44:49Z (GMT). No. of bitstreams: 1
ntu-106-R03749036-1.pdf: 2278756 bytes, checksum: e9bbb506f021df99bd7016b8e7687a04 (MD5)
Previous issue date: 2017
en
dc.description.tableofcontents1. Introduction and problem 1
2. Conflict solving approaches and national cultures 10
2.1. National cultures 10
Cultures and values - Schwartz 13
Culture clusters - GLOBE 16
2.2. Conflict management styles 19
The competing approach 28
The avoiding approach 28
The compromising approach 29
The collaborating approach 29
The accommodating approach 30
2.3. Stereotypes 31
2.4. Culture Fit Vs Culture adaptation 33
Culture fit 33
Cultural adaptation 34
3. Preserving harmony and its influence on the members of the Confucian culture cluster in conflict 36
The Confucian culture and their preferred conflict-handling mode 36
Do Asian workers rely on stereotypes to analyze their American counterparts at work and in conflicts? 41
What stereotypes? 43
4. Self-Enhancement and its influence on the members of the Anglo culture cluster in conflict 45
The Anglo culture cluster and their preferred conflict-handling mode 45
Do American workers rely on stereotypes to judge their Asian counterparts at work and in conflicts? 48
What stereotypes? 50
5. Key Points of the literature review 51
6. Case study: Analysis of the National Taiwan University GMBA students 55
Case study methodology 55
GMBA Case study – introducing the case 57
Sample group 61
Data Collection 63
Limitation of the Case study 69
Results and discussion 70
Survey 70
Interviews 79
Limitations 97
7. Suggestions for practitioners and multi-cultural groups. 100
Learning from the case 101
8. Conclusion 105
9. References 111
10. Appendix 124
dc.language.isoen
dc.subject衝突zh_TW
dc.subject多元文化zh_TW
dc.subjectcross-cultureen
dc.subjectstereotypesen
dc.subjectconflicten
dc.title多元文化組織中不同衝突之管理風格zh_TW
dc.titleConflict management styles and stereotypes in organizations with a multicultural settingen
dc.typeThesis
dc.date.schoolyear105-1
dc.description.degree碩士
dc.contributor.oralexamcommittee戚樹誠(Shu-Cheng Chi),吳玲玲(Ling-Ling Wu)
dc.subject.keyword多元文化,衝突,zh_TW
dc.subject.keywordcross-culture,stereotypes,conflict,en
dc.relation.page124
dc.identifier.doi10.6342/NTU201700220
dc.rights.note有償授權
dc.date.accepted2017-01-25
dc.contributor.author-college管理學院zh_TW
dc.contributor.author-dept企業管理碩士專班zh_TW
Appears in Collections:管理學院企業管理專班(Global MBA)

Files in This Item:
File SizeFormat 
ntu-106-1.pdf
  Restricted Access
2.23 MBAdobe PDF
Show simple item record


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

社群連結
聯絡資訊
10617臺北市大安區羅斯福路四段1號
No.1 Sec.4, Roosevelt Rd., Taipei, Taiwan, R.O.C. 106
Tel: (02)33662353
Email: ntuetds@ntu.edu.tw
意見箱
相關連結
館藏目錄
國內圖書館整合查詢 MetaCat
臺大學術典藏 NTU Scholars
臺大圖書館數位典藏館
本站聲明
© NTU Library All Rights Reserved