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| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 楊銘欽(Ming-Chin Yang) | |
| dc.contributor.author | Hui-Hsien Hsu | en |
| dc.contributor.author | 許慧嫻 | zh_TW |
| dc.date.accessioned | 2021-06-16T09:40:58Z | - |
| dc.date.available | 2018-03-01 | |
| dc.date.copyright | 2017-03-01 | |
| dc.date.issued | 2017 | |
| dc.date.submitted | 2017-02-06 | |
| dc.identifier.citation | 參考文獻
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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/59845 | - |
| dc.description.abstract | 醫病關係在牙科醫療照護服務中扮演著至關重要的角色。醫病關係品質與醫療成效及醫療糾紛密切相關。在醫療服務中，病患滿意度與忠誠度常用來作為衡量品質的指標，此兩者亦能幫助我們了解哪些要素有助於建立良好醫病關係。
本研究為一橫斷式研究，旨在探討聯合執業牙醫診所就診民眾的關係品質、知覺價值、滿意度與忠誠度之相關性。研究目的為了解：(1)關係品質與知覺價值之相關性。(2)知覺價值與滿意度之相關性。(3) 知覺價值與忠誠度之相關性。(4)滿意度與忠誠度之相關性。 本研究以台北市某單一聯合執業牙醫診所之就診民眾為研究對象，以自行設計的結構式問卷蒐集資料，共回收305份問卷，並使用統計軟體SPSS 20.0 及AMOS 20.0進行研究分析。 研究結果顯示：關係品質與知覺價值有正向顯著相關。知覺價值與滿意度有正向顯著相關。知覺價值與忠誠度有正向顯著相關。滿意度與忠誠度有正向顯著相關。依據本研究結果，提出未來研究及實務應用方向作為牙科醫療照護體系發展之參考。 | zh_TW |
| dc.description.abstract | The doctor-patient relationship plays an important role in dental healthcare services. The quality of the doctor-patient relationship affects clinical outcomes and medical malpractice claims. Patient satisfaction and loyalty are commonly used indicators for measuring the quality in health care. They are also effective indicators to understanding the keys to a good doctor-patient relationship.
This is a cross-sectional study that aims to explore the correlation among relationship quality, perceived value, satisfaction and loyalty in the patients of a group practice dental clinic. The purpose is to explore the following: (1) the correlation between relationship quality and perceived value; (2) the correlation between perceived value and satisfaction; (3) the correlation between perceived value and loyalty; (4) the correlation between satisfaction and loyalty. In this study, patients were recruited from a group-practice dental clinic in Taipei, Taiwan. Data were obtained using a structured questionnaire designed by the researcher. A total of 305 questionnaires were collected. Statistic software packages including SPSS 20.0 and AMOS 20.0 were used in the data analysis. The results showed that a significant positive correlation between relationship quality and perceived value. Additionally, a significant positive correlation could be seen between perceived value and satisfaction. The results also demonstrated a significant positive correlation between perceived value and loyalty. Likewise, a significant positive correlation between satisfaction and loyalty was found. Future research propositions and practical implications for the improvement of dental healthcare systems were proposed based on the findings of this study. | en |
| dc.description.provenance | Made available in DSpace on 2021-06-16T09:40:58Z (GMT). No. of bitstreams: 1 ntu-106-R00848010-1.pdf: 3082795 bytes, checksum: b16bc1d26364d98f2493fd778e9952e5 (MD5) Previous issue date: 2017 | en |
| dc.description.tableofcontents | 目錄
口試委員會審訂書………………………………………………………………………i 誌謝……..………………………………………………………………….…………....ii 中文摘要……..…………………………………………………………….…………...iii Abstract…………………………...........………………………………………………..iv 目錄………..…………………………………………………………….…………........v 圖目錄……..…………………………………………………………….…………......vii 表目錄…….…………………………………………………………….…………......viii 第一章 緒論………………………………………..…………………………………...1 第一節 研究背景與動機……………………………………….........…………..1 第二節 研究目的與重要性……….…………………………….....…………….2 第三節 研究流程…………………………….........….………………………….3 第二章 文獻探討………………..…………………………..………………………….4 第一節 關係品質的定義與衡量構面……..............…..………………………...4 第二節 知覺價值的定義與衡量構面…………………………………….....…..6 第三節 滿意度的定義與衡量構面………………………………………...........7 第四節 忠誠度的定義與衡量構面…………………………………….………..8 第五節 相關實證研究………………………………………………………….10 第六節 文獻探討小結………………………………………………………….13 第三章 研究方法…………………………………......……………………….………14 第一節 研究架構………………………………....……………………..……...14 第二節 研究假說………………………...…………..…………………………17 第三節 研究設計……………………………………………....……….………18 第四節 資料處理與分析方法……………………………….....…………..…..28 第四章 研究結果…………………………………………….....……………………31 第一節 信度與效度分析結果………………………....……………………….31 第二節 描述性統計分析結果………………………….....……………………36 第三節 推論性統計分析結果…………………………….....…………………43 第五章 討論…………………………………………………….....…………………62 第一節 研究假說檢定結果…………………....……………………………….62 第二節 重要結果討論……………....………………………………………….64 第三節 研究限制………………………....…………………………………….65 第六章 結論與建議…………………………………………….....…………………67 第一節 結論…………………………………....……………………………….67 第二節 建議…………………....……………………………………………….68 參考文獻……………......……………………………………………………………...70 附件一 本研究所使用之問卷………………………………………………………...79 附件二 國立臺灣大學醫學院附設醫院 研究倫理委員會審查同意函………….....81 圖目錄 圖3-1 研究架構………………………………………………………………….........16 圖4-1 醫療服務感受程度之驗證性因素分析模式圖………………………….........34 表目錄 表3-1 (預試問卷)醫療服務感受程度之信度分析(N=32)---整體分析……......…….19 表3-2 (預試問卷)醫療服務感受程度之信度分析(N=32)---個別構面分析......…….20 表3-3 關係品質之衡量變項、操作型定義與問卷題項對照表……......…………...22 表3-4 知覺價值之衡量變項、操作型定義與問卷題項對照表……......…………...23 表3-5 滿意度之衡量變項、操作型定義與問卷題項對照表……..….......................24 表3-6 忠誠度之衡量變項、操作型定義與問卷題項對照表……......………….......25表4-1 醫療服務感受程度之信度分析(N=305)……………………………………...32 表4-2 醫療服務感受程度之模式配適情形…………………..……………………...34 表4-3 醫療服務感受程度之收斂效度…………………..…………………………...35 表4-4 醫療服務感受程度之區別效度………………..……………………………...35 表4-5 人口學特性(N=305)………………..…………..……………………………...36 表4-6 就醫相關資料(N=305)……………..…………..……………………………...37 表4-7 醫療服務感受程度之答題情形(N=305)……………………………………...40 表4-8 醫療服務感受程度之描述性分析(N=305)…....……………………………...41 表4-9 醫療服務感受程度之構面描述性分析(N=305)…....………………………...42 表4-10 基本資料與關係品質之差異性分析(N=305)…………..…………………...45 表4-11 基本資料與知覺價值之差異性分析(N=305)…………………………….....48 表4-12 基本資料與滿意度之差異性分析(N=305)……………………………..…...51 表4-13 基本資料與忠誠度之差異性分析(N=305)………………..………………...53 表4-14 醫療服務感受程度其四大構面間之相關分析(N=305)…………………….55 表4-15 關係品質與知覺價值之間的相關性(N=305)…………………..…………...57 表4-16 知覺價值與滿意度之間的相關性(N=305)…………………...……………...58 表4-17 知覺價值與忠誠度之間的相關性(N=305)……………………..…………...59 表4-18 滿意度與忠誠度之間的相關性(N=305)……………………..…………........60 | |
| dc.language.iso | zh-TW | |
| dc.subject | 忠誠度 | zh_TW |
| dc.subject | 滿意度 | zh_TW |
| dc.subject | 知覺價值 | zh_TW |
| dc.subject | 關係品質 | zh_TW |
| dc.subject | 聯合執業牙醫診所 | zh_TW |
| dc.subject | Relationship Quality | en |
| dc.subject | Satisfaction | en |
| dc.subject | Group Practice Dental Clinic | en |
| dc.subject | Loyalty | en |
| dc.subject | Perceived Value | en |
| dc.title | 探討聯合執業牙醫診所就診民眾關係品質、知覺價值、滿意度與忠誠度之相關性 | zh_TW |
| dc.title | The Relationship among Patients’ Relationship, Perceived Value, Satisfaction and Loyalty in a Group Practice Dental Clinic | en |
| dc.type | Thesis | |
| dc.date.schoolyear | 105-1 | |
| dc.description.degree | 碩士 | |
| dc.contributor.oralexamcommittee | 鍾國彪(Kuo-Piao Chung),季麟揚(Lin-Yang Chi) | |
| dc.subject.keyword | 聯合執業牙醫診所,關係品質,知覺價值,滿意度,忠誠度, | zh_TW |
| dc.subject.keyword | Group Practice Dental Clinic,Relationship Quality,Perceived Value,Satisfaction,Loyalty, | en |
| dc.relation.page | 83 | |
| dc.identifier.doi | 10.6342/NTU201700353 | |
| dc.rights.note | 有償授權 | |
| dc.date.accepted | 2017-02-07 | |
| dc.contributor.author-college | 公共衛生學院 | zh_TW |
| dc.contributor.author-dept | 健康政策與管理研究所 | zh_TW |
| 顯示於系所單位： | 健康政策與管理研究所 | |
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