公共建築工程業主整體滿意度影響因子之探討

Abstract

公共工程係國家建設之基礎，並能反映社會經濟發展之情況，公共工程之成功與否繫於工程品質是否優良，而公共工程品質之良窳，則受到由業主提出需求、招標、規劃、設計、施工等各階段人員與成果的影響，最後表現在業主對工程品質整體滿意度的認定。有鑑於此，本研究係以工程主辦機關的角度，探討公共建築工程由招標至履約執行，影響業主整體滿意度之因子為主要研究之重點。 本研究採用共蒐集教育部、交通部、經濟部、衛生署、營建署、警政署、捷運局、縣市政府等部會，包括學校、醫院、航空站、變電所、辦公大樓、停車場、住宅、宿舍等自採購法實施以來迄95年底前完工，工程經費在5000萬元以上之公共建築工程，藉由文獻回顧及專家訪談，初步獲得業主整體滿意度影響因子，再以公共建築工程業主為主要研究對象，藉問卷調查方式，蒐集影響業主整體滿意度之問卷資料後，採用計量分析軟體Eviews進行複迴歸分析，建構出公共建築工程業主整體滿意度影響模式，並探討各項影響指標之顯著性，以反映出公共工程業主之需求，期望能提供相關單位未來應用時之參考，提昇公共建築工程品質。

Public construction is the foundation of a nation's establishment of infrastructure. It can reflect the economic development of a society. Whether public construction is successful or not depends heavily on the construction quality at each phase of the construction projects. This study is based on the perspective of the project owners, to probe into public building construction from its carrying out to perform the agreement.The main focus of this research is to study what are the factors that would influence owner’s overall satisfaction. This Research adopted the empirical approach of study, collecting the building construction projects, such as schools, hospitals, airports, substations, official buildings, parking lots, dwelling and living quarter with the projected budget over NT$50 million from Ministry of Education, Ministry of Transportation and Communications, Ministry of Economic Affairs, Department of Health, Construction and Planning Agency, National Police Agency, Department of Rapid Transit System, City Governments and County Governments.The study uses survey through questionnaires, and adopting Eviews software to do the “Multiple-Regression-Analysis”, in order to know the significant factors that influence owner's overall satisfaction, so as to provide the government to promote the quality of public building construction.