供應鏈管理實務對公司績效影響之研究

Abstract

隨著網際網路技術的逐漸成熟並被廣泛應用在商業行為上，加速了企業全球化與集團化的激烈競爭，企業若想在這樣的環境下生存，必須要與上、中、下游的合作伙伴，共同形成一個資源豐富且能迅速回應顧客需求的供應鏈體。因此，若能進一步知道何種供應鏈管理實務能幫助公司達到更好的績效目標，公司便能更精準地在彼此合作的基礎上，依照個別公司目標訂定良好的管理制度。 本研究採用從過去文獻（Tan, Lyman, & Wisner, 2002）透過與高階經理人討論所獲得的25項供應鏈管理的實務為基礎，並加入Chen and Paulraj（2004）所提出之部分17個問項，再加以整理、刪減，最後構成本研究衡量供應鏈管理實用的採用共有39個問項。績效衡量部分則有11個績效指標。總計回收之有效問卷共計91份。透過因素分析與路徑分析等工具，探討不同類型之供應鏈管理實務應用的重要性，並找出其對公司績效可能造成的影響。 本研究主要之結果為：（1）確立30項供應鏈管理實務與8個因素構面；（2）管理實務中有三大因素構面與公司營運績效有因果關係。

With the maturity of Internet technology and its wide use in commercial activities, the fierce competition of enterprise globalization and Group of enterprises has been accelerated. If an enterprise wants to survive in this environment, it must cooperate with its upper, middle, and also lower end companies to form a supply chain that is resource-rich and can respond quickly to customer demands. Therefore, if we further know what supply chain management practices can really help companies to achieve better performance goal, individual companies then can more precisely set up its own management rules according to company objectives on the basis of cooperation with each other. In this study, we base on the 25 supply chain management practices from the literature（Tan, Lyman, & Wisner, 2002）,and joined some 17 items proposed by Chen and Paulraj (2004). After further ordering and cutting items, there are a total of 39 supply chain management practices measured in this study. In addition, there are 11 performance indicators. A total of 91 valid samples are analyzed through factor analysis and path analysis tools to explore the importance of different types of supply chain management practices, and further to identify what types of SCM practices may have impacts on organization performance. The results of this study are: (1) the establishment of 30 SCM practices and eight factor dimensions; (2) there are three dimensions of SCM practices that impact on the operating performance.