請用此 Handle URI 來引用此文件:
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/21045完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 游張松,林永松 | |
| dc.contributor.author | Wen-Hung Cheng | en |
| dc.contributor.author | 鄭文宏 | zh_TW |
| dc.date.accessioned | 2021-06-08T03:17:25Z | - |
| dc.date.copyright | 2017-02-16 | |
| dc.date.issued | 2016 | |
| dc.date.submitted | 2017-01-14 | |
| dc.identifier.citation | 一、英文文獻
1. 呂依樺、何佳臻、徐詩涵(2016),一『手』掌握先『機』---消費者購買手機品牌之消費行為分析,2017/1/1取自 http://www.shs.edu.tw/works/essay/2016/03/2016033107263536.pdf。 2. 湯明哲(2013),智慧手機的智慧型競爭,天下雜誌,433期,2017/1/1取自http://www.cw.com.tw/article/article.action?id=5000997&page=1。 3. 蕭嘉琪、黃智盈、呂岱潔、石雅妍(2013)不同智慧型手機作業系統介面之使用性比較分析,2017/1/1取自http://mis.hwu.edu.tw/ezfiles/61/1061/img/229/693032323.pdf。 4. 譚雲龍(2009),智慧型手機產品行銷策略分析-以Apple iPhone、HTC Touch以及LG PRADA手機為例,國立交通大學未出版碩士論文。 5. Ahmed, S. and Moosavi, Z. (2013). Factors Influencing the Cell Phone Brand Loyalty of Swedish Generation Y. The Mälardalen University, The School of Business, Society and Engineering, Västerås, Sweden. 6. Ahn, T., Ryu, S. and Ingoo Han, I. (2007). The impact of Web quality and playfulness on user acceptance of online retailing, Information and Management, Vol. 44, No. 3, pp. 263-275. 7. Alba, J.W. and Hutchinson, J.W. (1987). Dimensions of Consumer Expertise. Journal of Consumer Research, Vol. 13, No. 4, pp. 411-454. 8. Albinsson, P.A. and Zhai, S. (2003). High precision touch screen interaction. Proceedings of the CHI Conference on Human Factors in Computing Systems, New York, pp. 105-112. 9. Anderson, E.W., Forndll, C. and Donald, R.L. (1994). Customer Satisfaction, Market Share, and Profitability: Findings From Sweden. Journal of Marketing, Vol. 58, No. 3, pp. 53-66. 10. Anderson, J.C., and Gerbing, D.W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, Vol. 103, No. 3, pp. 411-423. 11. Azam, M.O., Zawawi, A.T., Abidin, Z.S., Shiang, T Y., and Sani, A.A. (2012). A study of the trend of smartphone and its usage behavior in Malaysia. International Journal on New Computer Architectures and Their Application (UNCAA), Vol. 2, No. 1, pp. 274-285. 12. Bagozzi, R.P., and Yi,Y. (1988). On the evaluation of structural equation model. Journal of Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94. 13. Best, J., 2006, Analysis: What is a Smart Phone? Good question. CBS Interactive. http://networks.silicon.com/mobile/0,39024665,39156391,00.htm> 14. Bettman, James R. and C. Whan Park (1980). Effects of Prior Knowledge, Exposure, and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis. Journal of Consumer Research, Vol. 7 (December), pp.234-248. 15. Bettman, James R., Sujan and Mita (1987). Effects of Framing on Evaluation of Comparable and Nonoomparable Alternatives by Expert and Novice Consumers. Journal of Consumer Research, Gainesville, Vol. 14, Iss. 2, pp. 141-154. 16. Bharati, P. and Chaudhury, A. (2004). An empirical investigation of decision making satisfaction in web-based decision support systems. Decision Support Systems, Vol. 37, No. 2, pp. 187-197. 17. Bilkey, W., and Nes, E., (1982). Country of Origin Effects on Product Evaluations. Journal of International Business Studies, Vol. 13, No. 1, pp. 88-89. 18. Blythe, M., Wright, P., McCarthy, J., and Bertelsen, O. (2006). Theory and Method for Experience Centered Design. Paper Presented at the CHI 2006, Retrieved Feb 20, 2007, from http://portal.acm.org/citation.cfm?id= 1125451.1125764 19. Bolton, R.N. and Drew, J.H. (1991). A multistage model of customers’ assessment of service quality and value. Journal of Consumer Research, Vol. 17, pp. 375-384. 20. Boulding, W., Kalra, A., Richard, S. and Zeithaml, V.A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, Vol. 30, No. 1, pp. 7-27. 21. Browne, M., and Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen, and J. S. Long (Eds.), Testing structural equation models. Newbury Park, CA: Sage. 22. Brucks, M. (1985). The Effects of Product Class Knowledge on Information Search Behavior. Journal of ConsumerResearch, Vol. 12, No. 2, pp.1-16. 23. Chen, C. S. and Zhou, H. (2009). Smart phone for mobile commerce. Computer Standards and Interfaces, Vol. 31, No. 4, pp. 740-747. 24. Chen, J. V., Yen, D. C. and Chen, K. (2009). The acceptance and diffusion of the innovative smart phone use:A case study of a delivery service company in logistics. Information and Management, Vol. 46, No. 4, pp. 241-248. 25. Chen, K. Chen, V. J. and Yen, D. C. (2011). Dimensions of self-efficacy in the study of smart phone acceptance. Computer Standards and Interfaces, Vol. 33, No. 4, pp. 422-431. 26. Chen, Z. and Dubinsky, A.J. (2003). A conceptual model of perceived customer value in e-commerce: A preliminary investigation. Psychology and Marketing, Vol. 20, No. 2, pp. 323-347. 27. Choudrie, J., Pheeraphuttharangkoon, S., Zamani, E., & Giaglis, G. (2014). Investigating the adoption and use of smartphones in the UK: a silver-surfers perspective. (UH Business School Working Paper). University of Hertfordshire. 28. Chow, M. M., Chen, L. H.,Yeow, J. A., and Wong, P. W. (2012). Factor affecting the demand of smartphone among the young adults. International Journal on Social Science Economics & Art, Vol. 2, No. 2, pp. 44-49. 29. Crane, F. G. and Lynch, J. E. (1988). Consumer Selection of Physician and Dentist: An Examination of Choice Criteria and Cue Usage. Journal of Health Care Marketing, Vol. 8, No. 3, pp. 16-19. 30. Cronin, J. J. and Taylor, S. A. (1992). Measuring service quality: A reexamination andextension. Journal of Marketing, Vol. 56, No. 3, pp. 55-68. 31. Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technologies. MIS Quarterly, Vol. 13, No. 3, pp. 319-340. 32. Davis, F. D. (1993). User Acceptance of Information Technology: System Characteristics, User Perceptions, and Behavioral Impacts. International Journal of Man Machine Studies, Vol. 38, No. 3, pp. 475-487. 33. Deng, Z., Lu, Y., Wei, K. K. and Zhang, J. (2010). Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China. International Journal of Information Management, Vol. 30, No. 4, pp. 289-300. 34. Dodds, W. B., Monroe, K. B. and Grewal, D. (1991). Effects of price, brand and store information on buyers’ product evaluations. Journal of Marketing Research, Vol. 28, No. (3), pp. 307-319. 35. Doll, W. J. and Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction. MIS Quarterly, Vol. 12, No. 2, pp. 259-274. 36. Doll, W. J., Deng, X., Raghunathan, T. S., Torkzadeh, G. and Xia, W. (2004). The meaning and measurement of user satisfaction: a multigroup invariance analysis of the end user computing satisfaction instrument. Journal of Management Information Systems, Vol. 21, No. 1, pp. 227-262. 37. Duman,T., Anna, S. and Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, Vol. 26, No. 3, pp. 311-323. 38. Edwards, R. A., Olsen, G. J. and Maloy, S. R. (2002). Comparative genomics of closely related salmonellae. Trends in Microbiology, Vol. 10, No. 2, pp. 94-99. 39. Eggert, A. and Ulaga, W. (2002). Customer perceived value: a substitute for satisfaction in business markets. Journal of Business and Industrial Marketing, Vol. 17, No. 2/3, pp. 107-118. 40. Engel, J. E., Blackwell, R. D. and Miniard, P. W. (1993). Consumer Behavior, (7th ed.), Chicago Dryden Press. 41. Engel, J. F. Blackwell, R. D. and Kollat, D. T. (1982). Consumer Behavior, (4th ed.), New York: Holt, Rinehart and Winston Inc. 42. Etezadi-Amolo, J., and Farhoomand, A. F. (1996). A structural model of end user computing satisfaction and user performance. Information and Management, Vol. 30, No. 2, pp. 65-73. 43. Fishbein, M. (1963). An Investigation of the Relations between Beliefs about an Object and Attitude toward that Object. Human Relations, Vol. 16, No. 2, pp. 233-239. 44. Forlizzi, J., Ford, S. (2000). The Building Blocks of Experience: An Early Framework for Interaction Designers. DIS 2000 Conference Proceedings, ACM 2000, pp. 419-423. 45. Fornell, C. and Larcker D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50. 46. Fornell, C., and Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 19(4), 440–452. 47. Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., and Bryant, B. E. (1996). The American customer satisfaction index: nature, purpose, and findings. Journal of Marketing, Vol. 60, No. 4, pp. 7-18. 48. Fornell, Claes. (1992). A National Customer Satisfaction Barometer: The Sewdish Experience. Journal of Marketing, Vol. 56, No. 1, pp. 6-21. 49. Gale, B. T. (1994). Managing Customer Value, The Free Press, New York. 50. Garrett, J. J. (2003). The Elements of user experi-ence: User-centered design for the web, USA: New Riders Publications, Indiana. 51. Grewal, D., Monroe, K. B. and Krishnan, R. (1998). The effects of price-comparison advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions. Journal of Marketing, Vol. 62, No. 2, pp. 46-59. 52. Hellier, P. K., Geursen, G. M., Carr, R. A. and Rickard, J. A. (2003). Customer repurchase intention A general structural equation model. European Journal of Marketing, Vol. 37, No. 11/12, pp. 1762-1800. 53. Heskett, L. J., Sasser, W. E. and Schlesinger, L. A. (1997). The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value, Simon and Schuster, New York. 54. Higie, R. A., and Murphy, A. S. (1991). Using Recall and Brand Preference to Evaluate Advertising Effectiveness. Journal of Advertising Research, Vol. 31, pp. 57-63. 55. Holbrook, M. B. (1999). Consumer Value: A Framework for Analysis and Research, Routledge. Ergonomics and User Interfaces, HCI International Conference Proceedings 1, pp.706–709 ,New York, August 22–26. 56. Howard, J. A., and Jadish, N. S. (1969). The Theory of Buyer Behavior, New York, N.Y.: Wiley. 57. Hsu, Chang, and Chuang (2015). Understanding the determinants of online repeat purchase intention and moderating role of habit: the case of online group-buying in Taiwan. International Journal of Information Management, Vol. 35, No. 1, pp. 45-56. 58. Jaasko, V. and Mattelmäki, T. (2003). Observing and Probing. In Proceedings of the DPPI03 Conference, ACM 2003, pp. 126-131. 59. Jetter, H. C., and Gerken, J. (2006). A Simplified Model of User Experience for Practical Application. Paper Presented at the CHI 2006, Retrieved May 26, 2007, from http://www.inf.uni-konstanz.de/cgip/bib/files/JeGe06.pdf 60. Joel, S.M and Roope, R. (2014). Investigating students’ behavioural intention to adopt and use mobile learning in higher education in East Africa. International Journal of Education and Development using Information and Communication Technology (IJEDICT), Vol. 10, No. (3), pp. 4-20. 61. Johnson, E.J. and Russo, J.N. (1984). Product Familiarity and Learning New Information. Journal of Consumer Research, Vol. 11, No. 3, pp.542-550. 62. Jones, M. A., Taylor, V. A., Becherer, R. C. and Halstead, D. (2003). The Impact of Instruction Understanding on Satisfaction and Switching Intentions. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 16, pp. 10-18. 63. Joreskog, K. G.,andSorbom, D. (1996). LISREL 8 user’s reference guide. Chicago: Scientific Software International. 64. Kalakota, R. and Robinson, M. (2001). M-Business: The Race to Mobility, McGraw-Hill, New York. 65. Kamins, M. A., and Marks, L. J. (1991). The Perception of Kosher as a Third Party Certification Claim in Advertising for Familiar and Unfamiliar Brands,” Journal of the Academy of Marketing Science, Vol. 19, No. 3, pp. 177-185. 66. Kangas, E. and Kinnunen, T. (2005). Applying user-centered design to mobile application development. Communications of the ACM, Vol. 48, No. 7, pp. 55-59. 67. Keen, P. and Mackintosh, R. (2001).The freedom economy: Gaining the m-commerce edge in the era of the wireless Internet, McGraw-Hill Pub, Berkeley. 68. Keller, K. L., (1993). Conceptualizing, Measuring, and Managing Customer-based Brand Equity. Journal of Marketing, Vol. 57, pp. 1-22. 69. Kim, B. and Han, I. (2011). The role of utilitarian and hedonic values and their antecedents in a mobile data service environment. Expert Systems with Applications, Vol. 38, No. 3, pp. 2311-2318. 70. Kim, H. and Niehm, L. S. (2009). The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing. Journal of Interactive Marketing, Vol. 23, No. 3, pp. 221-233. 71. Kim, H. W., Chan, H. C. and Gupta, S. (2007). Value-based Adoption of Mobile Internet: An empirical investigation. Decision Support Systems, Vol. 43, No. (1), pp. 111-126. 72. Kim, M., Chang, Y., Park, M.C. and Lee, J. (2015). The effects of service interactivity on the satisfaction and the loyalty of smartphone users. Telematics & Informatics, Vol. 32, No. 4, pp. 949-960. 73. Kotler, P. (2000). Marketing Management: Analysis, Planning, Implementation, and Control, 10 edition, Prentice-Hall Inc, New Jesey. 74. Kotler, P. (2003). Marketing Management, Prentice Hall, New York. 75. Kristensen, K., Martensen, A. and Gronholdt, L. (2000). Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology. Total Quality Management, Vol. 11, No. 7, pp. 1007-1015. 76. Kumar, S. and Zahn, C. (2003). Mobile communications: Evolution and impact on business operations. Technovation, Vol. 23, No. 6, pp. 515-520. 77. Kuo, Y. F., Wu, C. M. and Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior, Vol. 25, No. 4, pp. 887-896. 78. Lai, F., Griffin, M., and Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of Business Research, Vol. 62, No. 10, pp. 980-986. 79. Laroche, M., Kim, C., and Zhou, L. (1996). Brand Familiarity and Confidence as Determinants of Purchase Intention: An Empirical Test in a Multiple Brand Context. Journal of Business Research, Vol. 37, No. 2, pp. 115-120. 80. Lee, D., Moon, J. Kim, Y.J. and Yi. M.Y. (2014). Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty. Information & Management, Vol. 52, No. 3, pp. 295-304. 81. Lee, K. C. and Chung, N. (2009). Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective. Interacting with Computers, Vol. 21, No. 5/6, pp. 385-392. 82. Li, Y. M. and Yeh, S. (2010). Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, Vol. 26, No. 4, pp. 673-684. 83. Liao, C., Palvia, P., and Chen, J. L. (2009). Information technology adoption behaviorlife cycle: Toward a technology continuance theory (TCT). International Journalof Information Management, Vol. 29, No. 4, pp. 309-320. 84. Liarokapis, F. and Conradi, E. (2007). User interfaces for mobile navigation. Library Hi Tech, Vol. 25, No. 3, pp. 352-365. 85. Lightner, N. J. and Eastman, C. (2002). User preference for product information in remote purchase environment. Journal of Electronic Commerce Research, Vol. 3, No. (3), pp. 174-186. 86. Lin, H. H. and Wang, Y. S. (2006). An examination of the determinants of customer loyalty in mobile commerce contexts. Information and Management, Vol. 43, No. 3, pp. 271-282. 87. Lu, Y., Zhang, L. and Wang, B. (2009).A multidimensional and hierarchical model of mobile. Electronic Commerce Research and Applications, Vol. 8, No. 5, pp. 228-240. 88. Mahatanankoon, P., Wen, H. J. and Lim, B. (2005). Consumer-based m-commerce: Exploring consumer perception of mobile applications. Computer Standards and Interfaces, Vol. 27, No. 4, pp. 347-357. 89. Mallat, N., Rossi, M., Tuunainen, V. K. and Öörnia, A. (2009). The impact of use context on mobile services acceptance:The case of mobile ticketing. Information and Management, Vol. 46, No. 4, pp. 190-195. 90. McDougall, G. H. and Levesque, T. (2000). Customer satisfaction with services: putting perceived value into the equation. Journal of Services Marketing, Vol. 14, No. 5, pp. 392-410. 91. Mittal, V., Ross, W. and Baldasare, P. (1998). The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions. Journal of Marketing, Vol. 61, No. 1, pp. 33-47. 92. Molla, A. and Licker, P. S. (2001). E-commerce systems success: an attempt to extend and respecify the DeLone and McLean model of IS success. Journal of Electronic Commerce Research, Vol. 2, No. 4, pp. 1-11. 93. Negash, S., Ryan, T. and Igbaria, M. (2003). Quality and effectiveness in Web-based customer support systems. Information and Management, Vol. 40, No. 8, pp. 757-768. 94. Nelson, R. R., Todd, R. A. and Wixom, B. H. (2005). Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing. Journal of Management Information Systems, Vol. 21, No. 4, pp. 199-235. 95. Ngai, E. W. T. and Gunasekaran, A. (2007). A review for mobile commerce research and applications. Decision Support Systems, Vol. 43, No. 1, pp. 3-15. 96. Oliver, R. L. (1999). Whence Consumer Loyalty? Journal of Marketing, Vol. 63, Special Issue, pp. 33-44. 97. Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, Vol. 17, No. 4, pp. 460-469. 98. Oliver, R. L. (1981). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, Vol. 57, No. 3, pp. 25-48. 99. Oliver, R. L., Rust, R. and Varki, S. (1997). Customer delight: findings and managerial insight. Journal of Retailing, Vol. 73, No. 3, pp. 311-336. 100. Olson, J. C., and Jacoby, J. (1972). Cue Utilization in the Qualit Perception Process. M. Venkatesan ed., Proceedings of the Third Annual Conference of the Association for Consumer Research, MD College Park: 93. 101. Palmer, J. W. (2002). Web site usability, design, and performance metrics. Information Systems Research, Vol. 13, No. (2), pp. 151-167. 102. Park, C. Whan and V. Parker Lessig (1981). Familiarity and Its Impact on Consumer Decision Biases and Heuristics. Journal of Consumer Research, Vol. 8, No. September, pp.223-230. 103. Park, C. Whan, Feick, Lawrence, and Mothersbaugh, David L. (1992). How Product Experience and Knowledge of Brands, Attuibutes, and Features Affects What We Think. Advances in Consumer Research, Vol.19, J.F. Sherry, Jr., and B. Sternthal, eds, Association for Consumer Research, Provo,UT., pp.193-198. 104. Park, J., Kim, J., and Koh, J. (2010). Determinants of continuous usage intention in web analytics services. Electronic Commerce Research and Applications, Vol. 9, No. 1, pp. 61-72. 105. Park, Y. S. and Han, S. H. (2010). Touch key design for one-handed thumb interaction with a mobile phone: Effects of touch key size and touch key location. International Journal of Industrial Ergonomics, Vol. 40, No. 1, pp. 68-76. 106. Patterson, P. G. (1993). Expectations and product performance as determinants of satisfaction for high involvement purchases. Psychology and Marketing, Vol. 10, No. 5, pp. 449-465. 107. Patterson, P. G., Johnson, L. W. and Spreng, R. A. (1997). Modeling the determinants of customer satisfaction for business-to-business professional services. Journal of the Academy of Marketing Science, Vol. 25, pp.4-17. 108. Payne, J. W., and Bettman, J. R. (1992). Behavioral Decision Research: A Constructive Processing Perspective. Annual Reviews, Vol. 43, pp. 87-131. 109. Phey, L. L., Khai, L. P., Cai, F. T & Selvan, P. T. (2014). Factors Affecting Purchase Intention Towards Smartphone Brand: A Study Of Young Female Adult Consumers. Retrieved from http://eprints.utar.edu.my/id/eprint/1714. 110. Pitt, L. F., Watson, R. T. and Kavan, C. B. (1997). Measuring information systems service quality: concerns for a complete canvas. MIS Quarterly, Vol. 21, No. 2, pp. 209-221. 111. Rao, A. R. and Monroe, K. B. (1988). The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations. Journal of Consumer Research, Vol. 15, No. 2, pp. 253-264. 112. Rudell, F. (1979). Consumer Food Selection and Nutrition Information, New York: Prageger. 113. Rust, R. and Oliver, R. L. (1994). Service quality: Insights and managerial implications from the frontier, New York. 114. Sakaguchi, T. and Frolick, M. N. (1997). A Review of the Data Warehousing Literature. Journal of Data Warehousing, Vol. 2, No. 1, pp. 34-54. 115. Samaha, M. and Hawi N.S. (2016). Relationships among smartphone addiction, stress,academic performance, and satisfaction with life. Computers in Human Behavior, Vol. 57, pp. 321-325. 116. Sarker, S. and Wells, J. P. (2003). Understanding mobile handheld device use and adoption. Communications of the ACM, Vol. 46, No. 12, pp. 35-41. 117. Schiffman, L. G. and Kanuk, L. L. (2004). Consumer behavior, Prentice-Hall, New Jersey. 118. Seddon, P. B. and Kiew, M. Y. (1996). A partial test and development of the DeLone and McLean’s model of IS success. Australian Journalof Information Systems, Vol. 4, No. 1, pp. 90-109. 119. Seddon, P. B. (1997). A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research, Vol. 8, No. 3, pp. 240-253. 120. Slovic, P. (1995). The Construction of Preference, American Psychologist, Vol. 50, pp. 364-371. 121. Sugden, R. (1985). Regret, Recrimination and Rationality. Theory and Decision, Vol. 19, No. 7, pp. 77-99. 122. Swallows, D., Yen, D. C. and Tarn, J. M. (2007). XML and WML integration: an analysis and strategies for implementation to meet mobile commerce challenges. Computer Standards and Interfaces, Vol. 29, No. 1, pp. 97-108. 123. Tan, B. W. and Lo, T. W. (1990). Validation of User Satisfaction Insturment for Office Automation Success. Information and Management, Vol. 18, No. 4, pp. 203-208. 124. Tarasewich, P. (2003). Wireless devices for mobile commerce: User interface design and usability. mobile commerce, PA, USA. 125. Tractinsky, N., Cokhavi, A., Kirschenbaum, M. and Sharfi, T. (2006). Evaluating the consistency of immediate aesthetic perceptions of web pages. International Journal of Human–Computer Studies, Vol. 64, No. 11, pp. 1971-1983. 126. Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. (2003). User cceptance of information technology: Toward a unified view. MIS Quarterly, Vol. 27. No. 3, pp. 425-478. 127. Viswanath, V., James, Y.L.T and Xin, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, Vol. 36 No. 1, pp. 157-178. 128. Wang, H. Y. and Wang, S. H. (2010). Predicting mobile hotel reservation adoption: Insight from a perceived value standpoint. International Journal of Hospitality Management, Vol. 29, No. 4, pp. 598-608. 129. Wang, R. Y. and Strong, D. M. (1996). Beyond accuracy: What data quality means to data consumers. Journal of Management Information Systems, Vol. 12, No. 4, pp. 5-34. 130. Wang, Y. L., Hing, P. O. and Yang, Y. (2004). An integrated framework for service quality, customer value, satisfaction: Evidence from China's telecommunication industry. Information Systems Frontiers, Vol. 6, No. 4, pp. 325-340. 131. Wang, Y. S. and Liao, Y. W. (2007). The conceptualization and measurement of m-commerce user satisfaction. Computers in Human Behavior, Vol. 23, No. 1, pp. 381-398. 132. Wang, Y. S. (2008). Assessing e-commerce systems success: a respecification and validation of the DeLone and McLean model of IS success. Information Systems Journal, Vol. 18, No. 5, pp. 529-557. 133. Wathne, K. H., Biong, H. and Heide, J. B. (2001). Choice of supplier in embedded markets: relationship and marketing program effects. Journal of Marketing, Vol. 65, No. 2, pp. 54-66. 134. Wixom, B. H. and Todd, P. A. (2005). A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research, Vol. 16, No. 1, pp. 85-102. 135. Wright, P., McCarthy, J. and Meekison, L. (2003). Making Sense of Experience, In: (Blythe, M.A., Overbeeke, K., Monk, A.F. and Wright, P.C. Eds.) Funology: From Usability to Enjoyment. Dordrecht, the Netherlands: Kluwer Academic Publishers, pp. 43-53. 136. Yang, K. and Jolly, L. D. (2009). The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers. Journal of Retailing and Consumer Services, Vol. 16, No. 6, pp. 502-508. 137. Yang, Z. and Peterson, R. T. (2004). Customer perceived value, satisfaction, and loyalty: the roleof switching costs. Psychology and Marketing, Vol. 21, No. 10, pp. 799-822. 138. Yang, Z., Cai, S., Zhou, Z. and Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management, Vol. 42, No. 4, pp. 575-589. 139. Yeh, C.H., Wang, Y.S. and Yieh, K. (2016). Predicting smartphone brand loyalty: Consumer value and consumer-brand identification perspectives. International Journal of Information Management, Vol. 36, No. 3, pp. 245-257. 140. Yoon, C. and Kim, S. (2009). Developing the Causal Model of Online Store Success. Journal of Organizational Computing and Electronic Commerce, Vol. 19, No. 4, pp. 265–284. 141. Yoon. C. (2010). Antecedents of customer satisfaction with online banking in China: The effectsof experience. Computers in Human Behavior, Vol. 26, No. 6, pp. 1296-1304. 142. Zeithaml, V. A. (1988). Consumer Behavior of Price, Qualityand Value: A means-Ead Model Synthesis of Evidence. Journal of Marketing, Vol. 52, No. 3, pp. 2-22. 143. Zeithaml, V. A., Berry, L. L. and Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, Vol.60, No. 2, pp. 31-46. 144. Zheng, P. and Ni, L. (2005). Smart Phone and Next Generation Mobile nications of the AIS, Vol. 12, No. 5, pp. 81-103. 145. Zviran, M., Glezer, C. and Avni, I. (2006). User satisfaction from commercial web sites: The effect of design and use. Information and Management, Vol. 43, No. 2, pp. 157-178. | |
| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/21045 | - |
| dc.description.abstract | 隨著快速提升的全球銷售量與普及率,智慧型手機已經是當代火線話題性的創新性科技產品。本研究旨在探討影響消費者制訂智慧型手機購買決策的影響因子為何?根據本研究在台灣地區取得的樣本資料,本研究嘗試整合影響消費者對智慧型手機知覺價值的兩大主流因子:消費者購買行為因素與資訊系統成功因素。研究結果顯示,與消費者行為影響因子作為預測消費者對智慧型手機的知覺價值是適當的,品牌偏好、消費者專業與產品特徵對於知覺價值都存在顯著的影響。此外,資訊品質、系統品質與介面設計品質等構面,也都對知覺價值存在正向顯著的影響。因此,顧客對於智慧型手機的知覺價值受到消費者行為屬性與資訊系統成功因素的共同影響。最後,顧客對於智慧型手機的購後行為意圖也受到顧客對智慧型手機知覺價值的影響。相關的貢獻、應用與限制也都將一併討論與分析。 | zh_TW |
| dc.description.abstract | With the overwhelming prevalence globally, smartphone has become the top one innovative technological product. The purpose of this study is to discuss the factors that affect consumer’s purchasing decision. Based on data collected from Taiwan, this study integrates two mainstream aspects that may affect consumer’s perceived value of adopting smartphone, consumer behavior attributes and information system success. The findings of this study strongly support the appropriateness of using consumer behavioral attributes to predict customer perceived value toward using smartphone. Brand preference, customer expertise, and product features were observed to have significant effects on perceived value. In the meantime, information quality, system quality and interface design quality also have significant positive effects on perceived value. Finally, customer post purchase behavioral intentions regarding adopting smartphone tend to be based on their perceived value. Therefore, perceived value is predicted jointly by consumer behavior attributes and information system success determinants. Implications and limitations are discussed. | en |
| dc.description.provenance | Made available in DSpace on 2021-06-08T03:17:25Z (GMT). No. of bitstreams: 1 ntu-105-P03747013-1.pdf: 1082048 bytes, checksum: b777eb42c4103679c3402dd6a72421d0 (MD5) Previous issue date: 2016 | en |
| dc.description.tableofcontents | 目錄
誌謝 i 中文摘要 ii THESIS ABSTRACT iii 目錄 iv 圖目錄 vi 表目錄 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 研究範圍與對象 4 第四節 研究流程 5 第二章 文獻探討 7 第一節 智慧型手機(Smart Phone) 7 第二節 消費者購買行為(Consumer Buying Behavior) 9 第三節 資訊系統成功(IS success) 13 第四節 顧客滿意(Customer Satisfaction) 17 第五節 知覺價值(Perceived Value) 18 第六節 購買後行為意圖(Post-Purchasing Behavioral intentions) 18 第三章 研究設計 20 第一節 研究架構 20 第二節 抽樣設計 22 第三節 問卷設計 23 第四節 資料分析方法 25 第四章 實證結果 28 第一節 調查樣本描述性統計分析 28 第二節 資料分析工具 31 第三節 測量模式分析 31 第四節 結構模式分析 32 第五章 結論與建議 34 第一節 研究結論 34 第二節 管理意涵與應用 36 第三節 研究限制與未來研究方向 38 參考文獻 39 附錄 50 圖目錄 圖1-1 研究流程 6 圖3-1 本研究觀念架構 21 圖4-1 研究架構實證分析結果 32 表目錄 表1-1 全球前十大智慧型手機排名 2 表3-1 調查問項列表一 24 表3-2 調查問項列表二 24 表4-1 樣本描述性統計分析 28 表4-2 樣本描述性統計分析(續) 30 表4-3 模式配適度指標 32 表4-4 路徑分析實證結果表列 33 | |
| dc.language.iso | zh-TW | |
| dc.subject | 結構方程模式 | zh_TW |
| dc.subject | 消費者行為 | zh_TW |
| dc.subject | 資訊系統成功 | zh_TW |
| dc.subject | 智慧型手機 | zh_TW |
| dc.subject | Information System Success | en |
| dc.subject | Smartphone | en |
| dc.subject | Consumer Behavior | en |
| dc.subject | SEM | en |
| dc.title | 智慧型手機購買行為之研究
—消費者行為與資訊系統成功觀點 | zh_TW |
| dc.title | The Determinants of Smartphone Purchasing Behavior
—Consumer Behavior and Information System Success | en |
| dc.type | Thesis | |
| dc.date.schoolyear | 105-1 | |
| dc.description.degree | 碩士 | |
| dc.contributor.oralexamcommittee | 楊欣哲,張舜德 | |
| dc.subject.keyword | 智慧型手機,消費者行為,資訊系統成功,結構方程模式, | zh_TW |
| dc.subject.keyword | Smartphone,Consumer Behavior,Information System Success,SEM, | en |
| dc.relation.page | 54 | |
| dc.identifier.doi | 10.6342/NTU201700087 | |
| dc.rights.note | 未授權 | |
| dc.date.accepted | 2017-01-16 | |
| dc.contributor.author-college | 管理學院 | zh_TW |
| dc.contributor.author-dept | 資訊管理組 | zh_TW |
| 顯示於系所單位: | 資訊管理組 | |
文件中的檔案:
| 檔案 | 大小 | 格式 | |
|---|---|---|---|
| ntu-105-1.pdf 未授權公開取用 | 1.06 MB | Adobe PDF |
系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。
