請用此 Handle URI 來引用此文件:
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/9803
完整後設資料紀錄
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.advisor | 王銘宗(Ming-Tzong Wang) | |
dc.contributor.author | Hsin-Yuan Chou | en |
dc.contributor.author | 周興源 | zh_TW |
dc.date.accessioned | 2021-05-20T20:42:18Z | - |
dc.date.available | 2011-08-18 | |
dc.date.available | 2021-05-20T20:42:18Z | - |
dc.date.copyright | 2011-08-18 | |
dc.date.issued | 2011 | |
dc.date.submitted | 2011-08-08 | |
dc.identifier.citation | AccountAbility. (2010). About Us. Retrieved July 30th, from http://www.account ability.org/about-us/index.html
Ackerman, R. W., & Bauer, R. A. (1976). Corporate Social Responsiveness. Reston, VA.: Reston Publishing. Altman, B. W. (1999). Transformed Corporate Community Relations: A Management Tool for Achieving Corporate Citizenship1. Business and Society Review, 102(1), 43-51. Andriof, J. (2001). Patterns of stakeholder partnership building Perspectives on Corporate Citizenship (pp. 215-238): Greenlaf Publishing Limited, Sheffield, UK. Anisseh, M., Yusuff, R. b. M., & Shakarami, A. (2009). Aggregating group MCDM problems using a fuzzy Delphi model for personnel performance appraisal. Scientific Research and Essay, 4(5), 381-391. Beattie, K. R., & Sohal, A. S. (1999). Implementing ISO 9000: A study of its benefits among Australian organizations. Total Quality Management & Business Excellence, 10(1). Benaire, M. (1988). Delphi and Delphi-like approaches with special regard to environmental standard setting. Technological Forecasting and Social Change, 33, 149-158. Bojadziev, G., & Bojadziev, M. (1997). Fuzzy Logic for Business, Finance and Management: World Scientific Publishing, Singapore. Bomann-Larsen, L., & Wiggen, O. (2004). Responsibility in World Business: Managing Harmful Side-Effects of Corporate Activity: United Nations University Press,Tokyo. Bowen, H. R. (1953). Social Responsibilities of the Businessman. New York, NY.: Harper-Row. Brown, T. J., & Dacin, P. A. (1997). The Company and the Product: Corporate Associations and Consumer Product Responses. Journal of Marketing, 61(January), 68-84. Bryman, A. (1996). Leadership in organizations. In C. Hardy & W. R. Nords (Eds.), Handbook of Organization Studies (pp. 276-292): Sage Publications, London. Burnes, B. (2004). Managing Change: A Strategic Approach to Organisational Dynamics (4th Edition ed.): Prentice Hall, Harlow. Carbon Trust, Defra, BSI British Standards, PE International, Food and Drink Federation, Manchester Business School, et al. (2008). Guide to PAS 2050: How to assess the carbon footprint of goods and services. London, UK.: BSI. Carroll, A. B. (1979). A Three-Dimensional Conceptual Model of Corporate Performance. The Academy of Management Review, 4(4), 497-505. Chang, S. I., Gable, G. G., Smythe, E., & Timbrell, G. (2000). A Delphi examination of public sector ERP implementation issues. Paper presented at the ICIS 21st Annual International Conference on Information Systems. Cheng, E. W. L., & Li, H. (2001). Analytic Hierarchy Process-An approach to determine measures for business performance. Measuring Business Excellence, 5(3), 30-36. Chow-chua, C., Goh, M., & Wan, T. B. (2002). Does ISO 9000 certification improve business performance? The International Journal of Quality & Reliability Management, 20(8), 936-953. Cicarelli, J. (1984). The future of economics: a Delphi study. Technological Forecasting and Social Change, 25, 139–157. Clarkson, M. B. E. (1988). Corporate social performance in Canada, 1976-86. In L. E. Preston (Ed.). Research in corporate social performance and policy, 10, 241-265. Clarkson, M. B. E. (1995). A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance. The Academy of Management Review, 20(1), 92-117. Colonbo, U. (1992). Development and the global environment. In H. JM (Ed.), The energy-environment connection (pp. 3-14): Washington: Island Press. Commoner, B. (1990). Making peace with the planet: New York: Pantheon. Corotis, R. B., Fox, R., & Harris, J. (1981). Delphi methods: theory and design load application. ASCE Journal of the Structural Division, 107(ST6), 1095-1105. Council of Labor Affairs. Executive Yuan Taiwan R.O.C. (2010). Law Source Retreiving System of Labor Laws and Regulations Available from http://laws. cla.gov.tw/Chi/PDA.asp Cramer, J. (2005). Experiences with structuring corporate social responsibility in Dutch industry. Journal of Cleaner Production, 13(6), 583-592. Creyer, E. H., & Ross, W. T. (1997). The influence of firm behavior on purchase intention: Do consumers really care about business ethics? Journal of Consumer Marketing, 14(6), 421-432. Dahlsrud, A. (2008). How corporate social responsibility is defined: an analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15(1), 1-13. Dalkey, N. C. (1969). The Delphi method: an experimental study of group opinion: The Rand Corporation, Santa Monica CA. Daly, H. E. (1990). Operational Principles for Sustainable Development. Earth Ethics, 2, 2. Dawson, P. (2003). Understanding Organisational Change: Contemporary Experience of People at Work: Sage Publications, London. De Bakker, F. G. A., Groenewegen, P., & Den Hond, F. (2005). A Bibliometric Analysis of 30 Years of Research and Theory on Corporate Social Responsibility and Corporate Social Performance. Business & Society, 44(3), 283-317. Dincer, I. (2000). Renewable energy and sustainable development: a crucial review. Renewable and Sustainable Energy Reviews, 4(2), 157-175. Edmunds, A. L. (1999). Cognitive credit cards: acquiring learning strategies. Teaching Exceptional Children, 31(4), 68-73. Ehrlich, P. R., & Ehrlich, A. H. (1991). The population explosion: why we should care and what we should do about it. Environmental Law, 27. Electronic Industry Citizenship Coalitio. (2009). Electronic Industry Code of Conduct Available from http://www.eicc.info/PDF/EICC%20Code%20of%20Conduct% 20English.pdf Elliot, D., Swartz, E., & Herbane, B. (1999). Just waiting for the next big bang: business continutity planning in the UK finance sector. Journal of Applied Management Studies, 8, 43-60. Ethical Performance. (2003). Introduction: Defining Corporate Social Responsibility. from http://www.ethicalperformance.com/bestpractice/archive/1001/introduction. html Ethics in Action Awards. (2003). What is Corporate Social Responsibility? , from http://www.ethicsinaction.com/whatiscsr/qanda.html Evan, W. M., & Freeman, R. E. (1988). A Stakeholder Theory of the Modern Corporation: Kantian Capitalism Ethical Theory and Business (pp. 97-106): Prentice Hall, Englewood Cliffs, NJ. Fombrun, C., & Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233-258. Fontana, A., & Frey, J. H. (1998). Interviewing: The art of science. In N. K. Denzin & Y. S. Lincoln (Eds.), Collecting and Interpreting Qualitative Materials (pp. 47-78): Thousand Oaks, CA: Sage. Fontana, A., & Frey, J. H. (2000). The interview: from structured questions to negotiated text. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (2nd ed., pp. 645-672): Thousand Oaks, CA: Sage. Forman, E. H., & Selly, M. A. (2002). Decision by Objectives. Washington, D.C.: World Scientific Pub Co. Frederick, W. C. (1998). Creatures, Corporations, Communities, Chaos, Complexity. Business & Society, 37(4), 358-389. Freeman, R. E. (1984). Strategic management: A stakeholder approach: Boston: Pitman/ Ballinger. Friedman, A. L., & Miles, S. (2002). Developing Stakeholder Theory. Journal of Management Studies, 39(1), 1-21. Frosch, R. A., & Gallopoulos, N. E. (1989). Strategies for manufacturing. Scientific American, 261, 144- 152. George, J. M., & Jones, G. R. (1996). Understanding and Managing Organizational Behavior: Addison-Wesley, Reading, MA. Gibb, F., & Buchanan, S. (2006). A framework for business continuity management. International Journal of Information Management, 26(2), 128-141. Gladwin, T. N. (1992). Building the sustainable corporation: Creating environmental sustainability and competitive advantage: Washington, DC: National Wildlife Federation. Gladwin, T. N., Kennelly, J. J., & Krause, T.-S. (1995). Shifting Paradigms for Sustainable Development: Implications for Management Theory and Research. The Academy of Management Review, 20(4), 874-907. Global Reporting Initiative. (2006). Sustainability Reporting Guidelines. Retrieved from http://www.globalreporting.org/ReportingFramework/G3Online/ Global Reporting Initiative. (2010). What is GRI? Retrieved Sept 8th, 2010, from http://www.globalreporting.org/AboutGRI/WhatIsGRI/ Government Information Office Republic of China (Taiwan). (2010). Labor. Retrieved Dec 24th, from http://www.gio.gov.tw/taiwan-website/5-gp/yearbook/2002/chpt 20-1.htm Government of Canada. (2006). Corporate Social Responsibility: An Implementation Guide for Canadian Business. Retrieved from www.strategis.ic.gc.ca/csr Grayson, D., & Hodges, A. (2004). Corporate social opportunity!: 7 steps to make corporate social responsibility work for your business: Greenleaf Publishing Limited. Hart, S. L. (1997). Beyond greening: strategies for a sustainable world. Harvard Business Review, 75(1), 66. Hawken, P. (1993). The ecology of commerce: A declaration of sustainability: New York: HarperBusiness. Herbane, B., Elliott, D., & Swartz, E. M. (2004). Business Continuity Management: time for a strategic role? Long Range Planning, 37(5), 435-457. Hsu, C. C., & Sandford, B. A. (2007). The Delphi Technique: Making Sense of Consensus. Practical Assessment, Research & Evaluation, 12(10). Hussein, M. M. (2006). Corporate social responsibility from the corporate perspective: A Delphi study of selected information technology companies. Unpublished 3226789, Capella University, United States -- Minnesota. IndianNGOs.com. (2003). Corporate Social Responsibility. Industry Canada. (2010). Introduction: Responsible business is good business. Retrieved from http://www.ic.gc.ca/eic/site/csr-rse.nsf/eng/rs00128.html#foot note1 International Organization for Standardization. (2010a). ISO 9000 – Quality Management. Retrieved Aug 22nd, 2010, from http://www.iso.org/iso/iso_ catalogue/management_and_leadership_standards/quality_management.htm International Organization for Standardization. (2010b). ISO 14000 Essentials: This section concisely describes the essential features of the ISO 14000 family. Retrieved Oct 5th, from http://www.iso.org/iso/iso_14000_essentials International Organization for Standardization. (2010c). ISO 14064-1:2006 Greenhouse gases -- Part 1: Specification with guidance at the organization level for quantification and reporting of greenhouse gas emissions and removals. Retrieved Oct 5th, from http://www.iso.org/iso/iso_catalogue/catalogue_tc/ catalogue_detail.htm?csnumber=38381 International Organization for Standardization. (2011). ISO 50001:2011 Energy management systems -- Requirements with guidance for use. Retrieved Feb 1st, from http://www.iso.org/iso/catalogue_detail?csnumber=51297 Kakabadse, N. K., Kakabadse, A., P., & Lee-Davies, L. (2009). CSR leaders road-map. [DOI: 10.1108/14720700910936056]. Corporate Governance, 9(1), 50-57. Khoo, H. H., & Tan, K. C. (2002). Using the Australian Business Excellence Framework to achieve sustainable business excellence. Corporate Social Responsibility and Environmental Management, 9(4), 196-205. Khoury, G., Rostami, J., & Turnbull, J. P. (1999). Corporate Social Responsibility: Turning Words into Action. Paper presented at the Conference Board of Canada, Ottawa. Kvale, S. (1996). Interviews: An introduction to qualitative research interviewing: Thousand Oaks, CA: Sage. Lea, R. (2002). Corporate Social Responsibility, Institute of Directors (IoD) member opinion survey. IoD: London. from http://www.epolitix.com/data/companies/ images/Companies/Institute-of-Directors/CSR_Report.pdf Lindgreen, A., & Swaen, V. (2004). Corporate Citizenship: Let Not Relationship Marketing Escape the Management Toolbox. Corporate Reputation Review, 7, 346-363. Lindlof, T. R., & Taylor, B. C. (2002). Qualitative communication research methods (2nd ed.): Thousand Oaks, CA: Sage. Linstone, H. A., & Turoff, M. (1975). The Delphi Method: Addison-Wesley, Reading, MA. Lockett, A., Moon, J., & Visser, W. (2006). Corporate Social Responsibility in Management Research: Focus, Nature, Salience and Sources of Influence. Journal of Management Studies, 43(1), 115-136. Luo, X., & Bhattacharya, C. B. (2006). Corporate Social Responsibility, Customer Satisfaction, and Market Value. American Marketing Association, 70(4), 1-18. Maignan, I., Ferrell, O. C., & Ferrell, L. (2005). A stakeholder model for implementing social responsibility in marketing. [DOI: 10.1108/03090560510610662]. European Journal of Marketing, 39(9), 956-977. Maignan, I., Ferrell, O. C., & Hult, T. (1999). Corporate citizenship: Cultural antecedents and business benefits. Journal of hte Academny of Marketing Science, 27(4), 455-469. Manoliadis, O. G., Pantouvakis, J.-P., & Christodoulou, S. E. (2009). Improving qualifications-based selection by use of the fuzzy Delphi method. [Article]. Construction Management & Economics, 27(4), 373-384. Maon, F., Lindgreen, A., & Swaen, V. (2009). Designing and Implementing Corporate Social Responsibility: An Integrative Framework Grounded in Theory and Practice. Journal of Business Ethics, 87(0), 71-89. Marsden, C. (2001). The Role of Public Authorities in Corporate Social Responsibility. from http://www.alter.be/socialresponsibility/people/marchri/en/displayPerson Martin, R. L. (2002). The virtue martix: Calculating the return on corporate responsibility. Harvard Business Review, 80(3), 68-75. McLellan, E., MacQueen, K. M., & Neidig, J. L. (2003). Beyond the Qualitative Interview: Data Preparation and Transcription. Field Methods, 15(1), 63-84. Meadows, D. H., Meadows, D. L., & Randers, J. (1992). Beyond the limits : confronting global collapse envisioning a sustainable future: Chelsea Green Publishing Company. Meadows, D. H., Meadows, D. L., Randers, J., & Behrens, W. (1972). The limits to growth: London: Earth Island. Mendoza, A. G., & Sprouse, W. (1989). Forest Planning and Decision Making Under Fuzzy Environment: An Overview and Illustration. Forest Science, 35(2), 481-502. Mitleton-Kelly, E. (2003). Complex Systems and Evolutionary Perspectives on Organizations: The Application of Complexity Theory to Organizations: Elsevier, London. Mohan, A. (2003). Strategies for the management of complex practices in complex organizations: A study of the transnational management of corporate responsibility. Unpublished Unpublished doctoral dissertation. University of Warwick, United Kingdom. Morgan, D. L. (1998). Practical strategies for combining qualitative and quantitative methods: applications to health research. Qualitative Health Research, 8, 362-376. Morse, J. M. (1994). Designing funded qualitative research. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 220-235): Thousand Oaks, CA, US: Sage Publications, Inc. Morse, J. M. (2000). Determining Sample Size. Qualitative Health Research, 10(1), 3-5. Motorola Inc. (2004.). Motorola 2004 Corporate Citizenship Report. Retrieved from http://www.socialfunds.com/csr/reports/Motorola_2004_Corporate_Citizenship_Report.pdf Murasawa, Y. (2008). 手にとるように地球温暖化がわかる本: Kanki. Murray, K. B., & Vogel, C. M. (1997). Using a hierarchy of effects approach to gauge the effectiveness of corporate social responsibility to generate goodwill toward the firm: Financial versus non financial impacts. Journal of Business Research, 38(2), 141-159. Myers, M. D., & Newman, M. (2007). The qualitative interview in IS research: Examining the craft. Information and Organization, 17(1), 2-26. Naveh, E., & Marcus, A. (2007). Financial performance, ISO 9000 standard and safe driving practices effects on accident rate in the U.S. motor carrier industry. Accident Analysis & Prevention, 39(4), 731–742. Ong, S. K., Koh, T. H., & Nee, A. Y. C. (2001). Assessing the environmental impact of materials processing techniques using an analytical hierarchy process method. Journal of Materials Processing Technology, 113(1-3), 424-431. Panapanaan, V. M., Linnanen, L., Karvonen, M.-M., & Phan, V. T. (2003). Roadmapping Corporate Social Responsibility in Finnish Companies. Journal of Business Ethics, 44(2), 133-148. Pearce, J. A. I., & Doh, J. P. (2005). The High Impact of Collaborative Social Initiatives. MIT Sloan Management Review, 46(3), 30-38. Pinkston, T. S., & Carroll, A. B. (1994). Corporate citizenship perspectives and foreign direct investment in the U.S. Journal of Business Ethics, 13(3), 157-169. Poksinska, B., Dahlgaard, J. J., & Antoni, M. (2002). The state of ISO 9000 certification: A study of Swedish organisations. The TQM Magazine, 14(5). Porter, M. E., & Kramer, M. R. (2006). Strategy and Society: The Link Between Competitive Advantage and Corporate Social Responsibility. Harvard Business Review, 2, 78-93. Post, J. E., Frederick, W. C., Lawrence, A. T., & Weber, J. (1996). Business and Society. Corporate Strategy, Public Policy and Ethics: McGraw-Hill Book Company, New York. Preston, L. E. (1990). Stakeholder management and corporate performance. Journal of Behavioral Economics, 19(4), 361-375. Punch, M. (1994). Politics and ethics in qualitative research. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 83-97): Thousand Oaks, CA, US: Sage Publications, Inc. RH Anderson Consultants. (2010). IECQ QC 080000 Hazardous Substance Process Management. Retrieved Oct 5th, from http://www.rhandersen.com/ IECQQC080000HazerdousSubstanceProcessManagement.html Rowe, G., & Wright, G. (1999). The Delphi technique as a forecasting tool: issues and analysis. International Journal of Forecasting and Social Change, 15, 351-381. Rubin, H. J., & Rubin, I. S. (1995). Qualitative interviewing: The art of hearing data: Thousand Oaks, CA: Sage. Saaty, T. L. (1980). The analytic heirarchy process: planning, priority setting, resource allocation. New York; London: McGraw-Hill International Book Co. Saaty, T. L. (1990). How to make a decision: The analytic hierarchy process. European Journal of Operational Research, 48(1), 9-26. Saaty, T. L., & Vargas, L. G. (1994). Decision Making in Economic, Political, Socail and Technological Environments: The Analytic Hierarchy Process.: Pittsburgh: RWS Publications. Sandelowski, M. (1995). Sample size in qualitative research. Research in Nursing & Health, 18(2), 179-183. Schultz, D. E., Tannenbaum, S. I., & Lauterborn, R. F. (1992). Integrated Marketing Communications: NTC Business Books, Lincolnwood, IL. Sethi, S. P. (1975). Dimensions of corporate social performance: An analytical Framework. California Management Review, 17(3), 58-64. SGS GROUP. (2010). TOSHMS Taiwan Occupational Safety and Health Management System Certification. Retrieved Oct 5th, from http://www.tw.sgs.com/toshms-taiwan-occupational-safety-and-health-management-system-certification.htm?selen=1&serviceid=10117287&lobid=27209 Sharp, J. (2007). The Route Map to Business Continuity Management. Meeting the Requirements of BS 25999: BSi. Shrivastava, P. (1995). The Role of Corporations in Achieving Ecological Sustainability. The Academy of Management Review, 20(4), 936-960. Social Accountability Accreditation Services. (2010). SA8000 Standard. Retrieved Dec 24th, from http://www.saasaccreditation.org/certSA8000.htm Stanwick, S., D., & Stanwick, P., A. (1993). Corporate social responsiveness: An empirical examination using the environmental disclosure index. [DOI: 10.1108/eb047373]. International Journal of Commerce and Management, 8(3/4), 26-40. Strand, R. (1983). A Systems Paradigm of Organizational Adaptations to the Social Environment. The Academy of Management Review, 8(1), 90-96. Sviden, O. (1988). Future information systems for road transport: a Delphi panel-derived scenario. Forecasting and Social Change, 33(2), 159-178. Swanson, D. L. (1995). Addressing a Theoretical Problem by Reorienting the Corporate Social Performance Model. The Academy of Management Review, 20(1), 43-64. The British Assessment Bureau. (2010). ISO 9001 proven to help win new business. Retrieved Aug 10th, 2010, from http://www.british-assessment.co.uk/news-story.asp?newsTitle=ISO-9001-proven-to-help-win-new-business- The Occupational Health & Safety Group. (2010). OHSAS 18001 Occupational Health and Safety Zone. Retrieved Oct 5th, from http://www.ohsas-18001-occupational-health-and-safety.com/who.htm Tsaura, S., Te-Yi, C., & Chang-Hua, Y. (2002). The Evaluation of Airline Service Quality by Fuzzy MCDM. Tourism Management, 23, 107-115. Tsim, Y. C., Yeung, V. W. S., & Leung, E. T. C. (2002). An adaptation to ISO 9001: 2000 for certified organisations. Managerial Auditing Journal, 17(5). Tze-Chiang Foundation of Science and Technology. (2010). TTQS: Human Resource Training Index. Retrieved from http://www.tcfst.org.tw/new/technical/9908.pdf United Kingdom Accreditation Service. (2008). Comparison of ISO 17025:2005 with 1999 version. In United Kingdom Accreditation Service (Eds.) Vaidya, O. S., & Kumar, S. (2006). Analytic hierarchy process: An overview of applications. European Journal of Operational Research, 169(1), 1-29. Van Marrewijk, M. (2003). Concepts and definitions of CSR and corporate sustainability: between agency and communion. Journal of Business Ethics, 44, 95-105. Votaw, D. (1973). Genius becomes rare The corporate dilemma: Traditional values versus contemporary problems (In D. Votaw & S. P. Sethi (Eds.) ed., pp. 11-45). Englewood Cliffs, NJ: Prentice Hall. Warhurst, A. (2001). Corporate Citizenship and Corporate Social Investment : Drivers of Tri-sector Partnerships. Journal of Corporate Citizenship(1), 57-73. Water Footpring Network. (2010). Water Footpring: Introduction. Retrieved Dec 24th, from http://www.waterfootprint.org/?page=files/home Werre, M. (2003). Implementing Corporate Responsibility – The Chiquita Case. Journal of Business Ethics, 44(2), 247-260. Wood, D. J. (1991). Corporate Social Performance Revisited. The Academy of Management Review, 16(4), 691-718. World Business Council for Sustainable Development. (2000). Corporate Social Responsibility: Making Good Business Sense: World Business Council for Sustainable Development: Geneva. Yen, H. H. (2005). An evaluation of leisure agriculture policy in Taiwan utilizing the analytic hierarchy process (AHP). Michigan State University. Zadeh, Z. A., Klir, G. J., & Yuan, B. (1996). Fuzzy Sets, Fuzzy Logic, and Fuzzy Systems: Selected Papers by Lotfi A: Zadeh, World Scientific Publishing Co. Inc., River Edge, NJ, USA. Zahedi, F. (1986). The Analytic Hierarchy Process: A Survey of the Method and Its Applications. Interfaces, 16(4), 96-108. Zhao, R., & Govind, R. (1991). Algebraic Characteristics of Extended Fuzzy Number. Inf. Sci, 54, 103-130. | |
dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/9803 | - |
dc.description.abstract | 本研究調查通過企業社會責任報告CSR GRI G3 之最高等級A+水準的臺灣優良高科技產業,研究臺灣高科技產業導入CSR之管理制度實務內容、管理手法與其建置時序,並將研究結果彙整為臺灣企業社會責任導入參考之模式。
從二十世紀中發展至今,企業社會責任逐漸受到各國政府與全球企業的熱切關注,其所涵蓋之相關議題與層面也愈加廣泛。企業是擁有豐富資源的體系,企業的經營理念、方針、商業決策與營業行為已深入社會廣大層面,因此,企業對社會與其利害關係人的影響是不容小覷的。歷年來雖有許多文獻探討企業社會責任的內涵與定義,但隨著國際市場競爭白熱化,以及各界對永續發展與企業社會責任之要求的提升,臺灣企業不得不正視此一議題的重要性與迫切性,同時也突顯國內外對於導入CSR實際作法的相關文獻之不足。因此,本論文將採取CSR全球報告倡議組織在2006年所發佈、被全球企業廣泛應用的「CSR GRI G3全球報告綱領」為架構,合併質性與量化研究方法,剖析臺灣優良高科技產業針對企業社會責任報告綱領中的六大構面(經濟、環境、勞工、人權、社會與產品責任)共34項考量面(CSR Aspects)的實際管理系統與手法,並將之整理歸納為臺灣高科技產業導入CSR之參考模式。 首先,本研究透過專家深度訪談,瞭解臺灣通過GRI G3 最高等級A+水準之優良高科技產業是如何落實企業社會責任,同時調查針對GRI G3的34項CSR考量面(CSR Aspects)的實際管理系統、制度與導入手法為何,再以德菲法(Fuzzy Delphi)取得專家在各指標建置時序上之共識。最後,本文也將透過層級分析法(Analytic Hierarchy Process, AHP)探討,若在無法同時進行CSR各大構面之考量面的情況下,相對較重要之考量面總建置時序。期望藉由本研究結果,促進國內高科技產業對企業社會責任議題之瞭解與共識,肩負保護自然與社區環境的責任、提高競爭優勢、同時強化與員工以及利害關係人之關係,並做為國內欲導入企業社會責任的高科技產業或CSR領域後續發展之參考。 | zh_TW |
dc.description.abstract | The primary purpose of this empirical study was to develop a CSR implementation reference model using both qualitative and quantitative methodologies to investigate and analyze actual CSR management systems and approaches adopted by four of the Taiwanese manufacturers in high-tech industry which had been accredited with the Global Reporting Initiative (GRI) Application Level A+ certification for their outstanding CSR reports and performances.
In the past few decades, literature seeking to define the concept of corporate social responsibility had emerged in abundance as the concept slowly began to take shape and gain prominence and publicity. Yet only until recently the heighted scrutiny of CSR performances and the fierce horizontal competition around the globe had led organizations to suddenly come to realize the fact that there were very limited existing literature and case studies on practical CSR implementations, especially in Taiwan. Therefore, this study aims to address the pressing needs of a practical CSR implementation model by Taiwanese corporations to seriously engage in CSR initiatives and manage CSR-related issues. To this end, the proposed CSR implementation reference model was designed in accordance with the GRI G3 Sustainability Reporting Guidelines and a combination of three methodologies, both qualitative and quantitative research methods, was conducted in this study. The research commenced with expert in-depth interview to acquire detailed information on the actual CSR management systems and approaches adopted by the four participating Taiwanese manufacturers to address the 34 CSR aspects in accordance with the GRI G3 Sustainability Reporting Guidelines. In the subsequent procedure, the fuzzy Delphi method was used to obtain consensus among the board of experts on the proposed CSR implementing prioritization of the 34 CSR aspects based on their actual experience and expertise in this field. Lastly, the full CSR implementation reference model was also complemented by an alternative model, which was developed using the analytic hierarchy process (AHP) in the even that engaging in all CSR dimensions concurrently might not be a viable option. It is hoped that this research could provide the underlying groundwork for 1) other Taiwanese high-tech industry wishing to replicate the same achievements in implementing CSR and 2) the future development in the realm of developing practical CSR implementation reference models. | en |
dc.description.provenance | Made available in DSpace on 2021-05-20T20:42:18Z (GMT). No. of bitstreams: 1 ntu-100-R98546036-1.pdf: 778257 bytes, checksum: d9d81038d8711275f7d178e2add6c710 (MD5) Previous issue date: 2011 | en |
dc.description.tableofcontents | CHAPTER 1 INTRODUCTION 12
1.1 Purpose of this Research 14 1.2 Research Objectives 15 1.3 Research Scope 15 1.4 The Organization of this Thesis 17 CHAPTER 2 LITERATURE REVIEW AND BACKGROUND STUDY 19 2.1 Sustainability 19 2.2 Corporate Social Responsibility 27 2.2.1 An Overview of Corporate Social Responsibility 29 2.2.2 The Potential Benefits of Implementing CSR 37 2.2.3 Stakeholders 43 2.2.4 Verification and Sustainability Report 49 2.3 Existing Literature on CSR Designs and Implementation Models 53 2.4 Global Reporting Initiative Guidelines and Reporting Framework 59 2.4.1 Performance Indicators 62 2.4.2 GRI Application Levels 67 CHAPTER 3 RESEARCH DESIGN AND METHODOLOGY 71 3.1 Research Design 71 3.2 Population and Sample Selection 73 3.3 Background Information on the Participating Companies 75 3.4 In-depth Expert Interviews 76 3.4.1 Procedure 78 3.4.2 Forming Interview Questions 79 3.4.3 Handling Confidential and Sensitive Information 82 3.5 The Fuzzy Delphi Method 83 3.5.1 Delphi Method 84 3.5.2 Fuzz Set Theory 85 3.5.3 The Fuzzy Delphi Data Analysis Framework 87 3.6 Analytic Hierarchy Process 91 3.6.1 AHP Data Analysis 92 3.6.2 AHP Questionnaire Design 97 CHAPTER 4 RESEARCH RESULTS 101 4.1 In-Depth Expert Interview Findings 101 4.2 The Fuzzy Delphi Method Results 116 4.3 Analytic Hierarchy Process Results 122 4.4 Compiling the CSR Implementation Reference Models 132 4.4.1 CSR Implementation Reference Model 133 4.4.2 Alternative CSR Implementation Reference Model 135 CHAPTER 5 CONCLUSIONS 137 5.1 Discussion 137 5.2 Significance 140 5.3 Justification 142 5.4 Contribution 145 5.5 Limitations 146 5.6 Recommendations for Future Research 148 APPENDIX A: IN-DEPTH EXPERT INTERVIEW QUESITONS 152 APPENDIX B: FUZZY DELPHI QUESTIONNAIRE 159 APPENDIX C: AHP QUESTIONNAIRE 161 APPENDIX D: 20 FREQUENTLY ASKED QUESTIONS ABOUT CSR 167 REFERENCES 179 | |
dc.language.iso | en | |
dc.title | 企業社會責任導入參考模式之實證研究-以台灣高科技產業為實例 | zh_TW |
dc.title | An Empirical Study of Corporate Social Responsibility Implementation Reference Model – The case of Taiwanese High-Tech Industry | en |
dc.type | Thesis | |
dc.date.schoolyear | 99-2 | |
dc.description.degree | 碩士 | |
dc.contributor.oralexamcommittee | 陳立元,官志良,林秀玲,陳瓊瑤,王雯宗 | |
dc.subject.keyword | CSR,企業社會責任,永續性,全球報告倡議組織,GRI G3全球報告綱領,德菲法(Fuzzy Delphi),層級分析法(AHP), | zh_TW |
dc.subject.keyword | CSR,Corporate Social Responsibility,Sustainability,Global Reporting Initiative,GRI G3 Sustainability Reporting Guidelines,Fuzzy Delphi,Analysis Hierarchy Process (AHP), | en |
dc.relation.page | 190 | |
dc.rights.note | 同意授權(全球公開) | |
dc.date.accepted | 2011-08-09 | |
dc.contributor.author-college | 工學院 | zh_TW |
dc.contributor.author-dept | 工業工程學研究所 | zh_TW |
顯示於系所單位: | 工業工程學研究所 |
文件中的檔案:
檔案 | 大小 | 格式 | |
---|---|---|---|
ntu-100-1.pdf | 760.02 kB | Adobe PDF | 檢視/開啟 |
系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。