以資訊平台促進產銷協調之研究－整合看板技術與決策支援

Abstract

面對製造業日益複雜且多變的市場需求，尤其是在急單（緊急訂單）處理方面，企業往往遭遇資訊斷層、部門溝通不良及資源調配失當等產銷協調瓶頸，進而影響交期、品質與顧客滿意度。針對此一痛點，本論文提出一套整合電子表單、看板技術與制度設計的資訊平台，期望透過制度化與數位化手段，系統性改善產銷溝通與協調流程。為了描繪平台導入前後的角色互動、訊息傳遞邏輯與作業節點配置，本研究運用統一建模語言（UML），以建構視覺化的流程結構並釐清責任分工。 提出的平台主要功能包含：標準化電子表單以統一需求記錄格式、動態看板儀表板以即時呈現案件處理進度與緊急程度、以及制度性角色權責分配與KPI考核機制。透過案例情境模擬，比對平台導入前後之協調流程，發現平台能有效提升資訊透明度、縮短回應時間、降低人力介入層級，並促進跨部門即時共識形成。 此外，本研究驗證看板機制在產銷協調中所扮演之視覺控制角色，並說明制度化管理可減少依賴個人經驗之不確定性，有助於轉化傳統以人治為核心的協調邏輯，邁向制度治理與流程數據化的管理新典範。整體而言，本研究成果不僅回應產業界在數位轉型與組織敏捷性提升上的迫切需求，亦補足現有文獻在產銷協調系統實務應用與資訊平台設計驗證方面之研究缺口。最終所提出一套具備高可擴充性、可複製性與實用性之產銷協調平台設計模式，為製造型企業導入數位工具進行流程改造、組織整合與營運效能提升提供具體可行的實務參考。

In response to increasingly complex and volatile market demands in the manufacturing sector, in particular the handling of rush orders, enterprises frequently encounter persistent coordination bottlenecks. These include information inconsistency, poor interdepartmental communication, and inefficient resource allocation, all of which jeopardize delivery timeliness, product quality, and customer satisfaction. To address these challenges, this thesis proposes a digitally integrated coordination platform that incorporates standardized electronic forms, Kanban-based visual dashboards, and institutionalized workflow governance. The aim is to systematically enhance communication and coordination processes between production and sales functions through digitization and procedural formalization. Utilizing Unified Modeling Language (UML), this thesis visualizes the platform's architecture, including role interactions, information flow logic, and operational checkpoints, both before and after implementation. The proposed system consists of three key components: (1) standardized digital forms to ensure consistent request documentation; (2) real-time dashboards to visualize task progress and urgency levels; and (3) a rule-based accountability structure incorporating key performance indicators (KPIs) for role assignment and process monitoring. Scenario-based simulations are conducted to compare pre- and post-implementation coordination flows. Results demonstrate the platform’s effectiveness in increasing information transparency, reducing response time, lowering labor-intensive interventions, and fostering rapid interdepartmental consensus. Furthermore, this research affirms the role of visual control via Kanban mechanisms in improving coordination efficacy, and it highlights how institutionalized processes can reduce dependency on individual experience, thus transitioning organizational logic from human-centric improvisation toward systematic, data-driven governance. Overall, this study not only addresses pressing industrial demands for digital transformation and organizational agility but also contributes to the existing body of knowledge by bridging theoretical frameworks with practical system validation. The proposed coordination platform offers a scalable, replicable, and practical model for manufacturing companies seeking to enhance process innovation, organizational integration, and operational performance through digital tools.