請用此 Handle URI 來引用此文件：
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/96417完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 羅思嘉 | zh_TW |
| dc.contributor.advisor | Szu-Chia Lo | en |
| dc.contributor.author | 崔雅萱 | zh_TW |
| dc.contributor.author | Ya-Hsuan Tsui | en |
| dc.date.accessioned | 2025-02-13T16:22:41Z | - |
| dc.date.available | 2025-02-14 | - |
| dc.date.copyright | 2025-02-13 | - |
| dc.date.issued | 2025 | - |
| dc.date.submitted | 2025-02-07 | - |
| dc.identifier.citation | 朱耀明、林學志（2024）。圖書館創客空間建置與服務指引（二版）。國家圖書館。
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A place to make, hack, and learn: Makerspaces in Australian public libraries. Australian Library Journal, 62(4), 272-284. http://dx.doi.org/10.1080/00049670.2013.853335 Spohrer, J. C., Demirkan, H., & Krishna, V. (2011). Service and Science. In Demirkan, H., Spohrer, J., Krishna, V. (Eds.), The Science of Service Systems (pp. 325-358). Springer. https://doi.org/10.1007/978-1-4419-8270-4_18 Steen, M., Manschot, M., & de Koning, N. (2011). Benefits of co-design in service design projects. International Journal of Design, 5(2). Stickdorn, M., & Schneider, J. （2013）。這就是服務設計思考！［池熙璿譯］。中國生產力中心。（原著出版年：2011） Suchá, L. Z., Bartošová, E., Novotný, R., Svitáková, J. B., Štefek, T., & Víchová, E. (2021). Stimulators and barriers towards social innovations in public libraries: Qualitative research study. Library & Information Science Research, 43(1), 101068. https://doi.org/10.1016/j.lisr.2020.101068 Svensson, P. O., & Hartmann, R. K. (2018). Policies to promote user innovation: Makerspaces and clinician innovation in Swedish hospitals. Research Policy, 47(1), 277-288. https://doi.org/10.1016/j.respol.2017.11.006 Teasdale, R. M. (2020). Defining success for a public library makerspace: Implications of participant-defined, individualized evaluative criteria. Library & Information Science Research, 42(4), 101053. https://doi.org/10.1016/j.lisr.2020.101053 Teasdale, R. M. (2021). “It’s a lab full of art machinery”: Implications of women’s experiences, values and visions of success for makerspace evaluation. Information and Learning Sciences, 122(3-4), 223-245. https://doi.org/10.1108/ILS-08-2020-0177 Teixeira, J. G., Patrício, L., Huang, K. H., Fisk, R. P., Nóbrega, L., & Constantine, L. (2017). The MINDS method: Integrating management and interaction design perspectives for service design. Journal of Service Research, 20(3), 240-258. https://doi.org/10.1177/1094670516680033 Tiffen, B., & England, A. (2011). Engaging with clients and personalising services at UTS Library: Measuring the value for libraries and their clients. The Australian Library Journal, 60(3), 237-247. https://doi.org/10.1080/00049670.2011.10722620 van Holm, E. J. (2014). What are makerspaces, hackerspaces, and fab labs? SSRN Electronic Journal. http://dx.doi.org/10.2139/ssrn.2548211 van Holm, E. J. (2017). Makerspaces and local economic development. Economic Development Quarterly, 31(2), 164-173. https://doi.org/10.1177/0891242417690604 Wang, F., Wang, W., Wilson, S., & Ahmed, N. (2016). The state of library makerspaces. International Journal of Librarianship, 1(1), 2-16. https://doi.org/10.23974/ijol.2016.vol1.1.12 Watson, A. (2023). To thine own 3D selfie be true: Outreach for an academic library makerspace with a 3D selfie booth. Information Technology and Libraries, 42(4). https://doi.org/10.5860/ital.v42i4.15107 Welch, A. N., & Wyatt-Baxter, K. (2018). Beyond metrics: Connecting academic library makerspace assessment practices with organizational values. Library Hi Tech, 36(2), 306-318. https://doi.org/10.1108/LHT-08-2017-0181 Wilkins, L., & de Looper, J. (2021). If you build it, will they come?: Reflections on creating a community college library makerspace. Public Services Quarterly, 17(4), 276-285. https://doi.org/10.1080/15228959.2021.1887049 Williams, B. F., & Folkman, M. (2017). Librarians as makers. Journal of Library Administration, 57(1), 17-35. https://doi.org/10.1080/01930826.2016.1215676 Williams, R. D., & Willett, R. (2019). Makerspaces and boundary work: The role of librarians as educators in public library makerspaces. Journal of Librarianship and Information Science, 51(3), 801- 813. https://doi.org/10.1177/0961000617742467 Willingham, T., & de Boer, J. (2015). Makerspaces in Libraries. Rowman & Littlefield. Wójcik, M. (2019). How to design innovative information services at the library? Library Hi Tech, 37(2), 138-154. https://doi.org/10.1108/LHT-07-2018-0094 Wong, A., & Partridge, H. (2016). Making as learning: Makerspaces in universities. Australian Academic & Research Libraries, 47(3), 143-159. https://doi.org/10.1080/00048623.2016.1228163 Young Adults Library Services Association, Makerspace Resources Task Force (2014). Making in the library toolkit. American Library Association. https://www.ala. org/yalsa/sites/ala.org.yalsa/files/content/YALSA%20Making%20Toolkit.pdf Young, S. W. H., Mannheimer, S., Rossmann, D., Swedman, D., & Shanks, J. D. (2020). Service blueprinting: A method for assessing library technologies within an interconnected service ecosystem. Public Library Quarterly, 39(3), 190-211. https://doi.org/10.1080/01616846.2019.1637222 Zakoth, D., & Mauroner, O. (2020). Industry-specific makerspaces: Opportunities for collaboration and open innovation. Management International, 24(5), 88-99. https://doi.org/10.7202/1075482ar Zomerdijk, L. G., & Voss, C. 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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/96417 | - |
| dc.description.abstract | 2005年開始，創客運動與創客空間開始走入人們視野，並從西方國家開始蓬勃發展。國家圖書館正推動臺灣的圖書館建置創客空間，訂有《圖書館創客空間建置與服務指引》。然而，相較西方，目前臺灣少有揭露圖書館創客空間與活動服務經驗的相關研究，更無關於公共圖書館創客空間服務之研究。本研究擇六都市立層級中最早發展創客空間服務的新北市立圖書館為研究個案，了解其服務內涵、服務設計歷程與服務發展影響因素，以作其他機構環境相似之圖書館參考。
研究採工具型設計，以三間分館為個案，蒐集圖書館網站創客空間相關資訊與創客活動計畫書等文件、圖書館創客空間與活動非參與觀察記錄，以及與業務主管、承辦館員和讀者等的訪談資料，透過紮根理論的資料分析步驟，並參照比對不同資料類型，以回答研究問題，建構公共圖書館創客空間服務模式。 研究發現公共圖書館創客空間以圖書館角色為服務內涵之基礎，其主要目的包含增進使用者創意、提高圖書館利用率與增加人際連結。三間分館皆採預約開放經營創客空間，以和其他圖書館服務共享的形式規劃空間。其次，公共圖書館創客空間服務設計歷程以解釋、設計、交付為主要階段。因不具備相關專業，設計與交付階段之任務主要由委外廠商執行，圖書館僅需與廠商進行溝通與處理庶務。最後，公共圖書館創客空間服務設計主要受圖書館資源豐富程度與目標使用者或參與者影響。而空間屬性、室內設計、創客設備與空間家具等空間規畫、活動內容與互動性質、服務推廣策略與讀者背景等則是影響認知、體驗與態度等公共圖書館創客空間服務營運成效的因素。 據研究結果，建議在館內主要動線上設立創客空間，如窒礙難行則須設有清楚的標示系統，並重視空間行銷。考量人力不足的問題，可以預約開放經營創客空間。再者，為彰顯圖書館作為文化典藏機構的價值，可選擇符合在地特色的創客設備。 | zh_TW |
| dc.description.abstract | The maker movement and makerspaces have gained global prominence since 2005, especially in Western countries. In Taiwan, the National Central Library promotes the establishment of makerspaces with the Guidelines for Establishing and Providing Library Makerspaces. However, research on public library makerspaces is scarce. This study examines the New Taipei City Library, the earliest to develop makerspace services among municipal-level libraries, exploring its service content, design process, and influencing factors, providing insights for similar libraries.
This research adopts a case study approach, examining three branches of the library. Data were collected through website information, project documents, observations, and interviews with staff and users. Using grounded theory for analysis, the study constructs a public library maker space service model. Findings show that makerspace services aim to enhance creativity, increase library use, and foster connections. All branches use a reservation-based system, providing nonmakerspace services in the same area. Service design involves three stages: explanation, design, and delivery, with external contractors handling specialized tasks on design and delivery stages. Key factors affecting outcomes include resource availability, space design, equipment, activity content, promotion, and user backgrounds. The study recommends situating makerspaces along main pathways or using clear signage, emphasizing marketing, and operating on a reservation basis to address staffing constraints. Locally relevant equipment is suggested to reflect the library’s cultural preservation role. | en |
| dc.description.provenance | Submitted by admin ntu (admin@lib.ntu.edu.tw) on 2025-02-13T16:22:41Z No. of bitstreams: 0 | en |
| dc.description.provenance | Made available in DSpace on 2025-02-13T16:22:41Z (GMT). No. of bitstreams: 0 | en |
| dc.description.tableofcontents | 謝辭 i
摘要 ii Abstract iii 目次 iv 表目次 vi 圖目次 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 4 第三節 研究範圍與限制 5 第四節 名詞解釋 6 第二章 文獻探討 7 第一節 創客空間的內涵與經營 7 第二節 服務設計的概念與圖書館服務實例 13 第三節 圖書館創客空間服務內涵與成效 22 第三章 研究設計與實施 31 第一節 研究架構與研究設計 31 第二節 研究場域與研究對象 32 第三節 資料蒐集方法 36 第四節 資料處理與分析 41 第五節 研究流程 46 第四章 研究發現與分析 49 第一節 圖書館創客空間的服務內涵 49 第二節 圖書館創客空間服務設計歷程 57 第三節 圖書館創客空間服務設計影響因素 86 第四節 服務營運成效的影響因素 100 第五節 綜合討論 120 第五章 研究結論與建議 127 第一節 研究結論 127 第二節 研究建議 133 參考文獻 137 附錄一 研究問題與資料蒐集方法對應表 154 附錄二之一 圖書館員訪談大綱（受訪者版本） 155 附錄二之二 圖書館員訪談大綱（訪員版本） 156 附錄三之一 具圖書館創客空間使用經驗者 訪談大綱（受訪者版本） 158 附錄三之二 具圖書館創客空間使用經驗之者 訪談大綱（訪員版本） 159 附錄四之一 不具圖書館創客空間使用經驗者 訪談大綱（受訪者版本） 160 附錄四之二 不具圖書館創客空間使用經驗者 訪談大綱（訪員版本） 161 附錄五 文件檢核表 162 附錄六之一 非參與觀察紀錄表 163 附錄六之二 非參與觀察時程表 165 附錄七 編碼表 167 | - |
| dc.language.iso | zh_TW | - |
| dc.subject | 創客空間 | zh_TW |
| dc.subject | 服務設計 | zh_TW |
| dc.subject | 公共圖書館 | zh_TW |
| dc.subject | Service Design | en |
| dc.subject | Public Library | en |
| dc.subject | Makerspace | en |
| dc.title | 公共圖書館創客空間服務模式之研究：以新北市立圖書館為例 | zh_TW |
| dc.title | A Makerspace Service Model for Public Libraries: The Case Study of New Taipei City Library | en |
| dc.type | Thesis | - |
| dc.date.schoolyear | 113-1 | - |
| dc.description.degree | 碩士 | - |
| dc.contributor.oralexamcommittee | 蔡天怡;宋慧筠 | zh_TW |
| dc.contributor.oralexamcommittee | Tien-I Tsai;Hui-Yun Sung | en |
| dc.subject.keyword | 公共圖書館,創客空間,服務設計, | zh_TW |
| dc.subject.keyword | Public Library,Makerspace,Service Design, | en |
| dc.relation.page | 173 | - |
| dc.identifier.doi | 10.6342/NTU202500483 | - |
| dc.rights.note | 同意授權(全球公開) | - |
| dc.date.accepted | 2025-02-08 | - |
| dc.contributor.author-college | 文學院 | - |
| dc.contributor.author-dept | 圖書資訊學系 | - |
| dc.date.embargo-lift | 2025-02-14 | - |
| 顯示於系所單位： | 圖書資訊學系 | |
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| ntu-113-1.pdf | 2.86 MB | Adobe PDF | 檢視/開啟 |
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