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標題: | 在泰國近距離行動支付足以取代傳統支付方式嗎?論近距離行動支付的使用誘因 Will PMP (Proximity Mobile Payment) substitute traditional payment in Thailand?: A study on key factors of switching intention from traditional payment to PMP. |
作者: | 蘇凱文 Kawin Suwanban |
指導教授: | 潘雪 Shweta Pandey |
共同指導教授: | 孔令傑 Ling-Chieh Kung |
關鍵字: | 就近移動支付,傳統支付,遷徙論,UTAUT2, Proximity mobile payment,Traditional payment,Migration theory,UTAUT2, |
出版年 : | 2023 |
學位: | 碩士 |
摘要: | 本研究調查了促使泰國人從傳統支付轉向近距離移動支付 (PMP) 的關鍵因素。與之前專注於 TAM、UTAUT 和 UTAUT2 等採用模型的研究不同,本研究採用獨特的“轉換”方法,考慮從傳統支付方式的過渡。該研究是在大流行後時期進行的,為尋求在大流行後環境中促進 PMP 使用的泰國企業和公共組織提供了新的見解和啟示。該研究模型是基於遷移理論和反映切換行為的UTAUT2形成的。我們從泰國的樣本中收集數據,並使用 PLS-SEM 分析數據,以調查基於 168 個響應的變量之間的因果關係。結果表明,習慣對轉換意圖的影響最大,這與現有研究一致。相反,結果提出了一個新的決定因素:對傳統支付方式的不滿。此外,我們發現性別會調節績效預期,從而導致與女性相比,男性的影響力更大。相反,努力預期被發現只影響女性。這項研究有一些啟示。首先,該研究建議 PMP 公司應建立一種機制,不斷提醒用戶使用 PMP。其次,宣傳使用 PMP 對健康安全的好處可以促進採用。最後,推廣 PMP 的優勢(例如更快的支付)可以幫助吸引男性用戶,簡化的用戶體驗和用戶界面也可以吸引女性。這項研究也有一些局限性。本研究使用便利抽樣,我們沒有區分接觸率不同的案例和銀行卡。 This study investigates the key factors that drive Thai people from traditional payments to proximity mobile payment (PMP). Unlike previous studies that focused on adoption models like TAM, UTAUT, and UTAUT2, this research takes a unique "switching" approach that considers the transition from traditional payment methods. Conducted during the post-pandemic period, the study offers new insights and implications for Thai businesses and public organizations seeking to promote PMP usage in the post-pandemic environment. The research model was formed based on migration theory and UTAUT2 reflecting the switching behavior. We collected data from sample in Thailand and analyzed the data using PLS-SEM to investigate causal relationship between variables based on 168 responses. Result indicated that habit has the strongest influence on switching intention which is found to be aligned with existing studies. On the contrary, the result presented a new determinant: dissatisfaction with traditional payments. Also, we found that gender moderates performance expectations leading to higher influence in males compared to females. On the contrary, effort expectancy was found to influence only females. There are some implications to this study. Firstly, the study suggests that PMP firms should create a mechanism that constantly reminds users to use the PMP. Secondly, communicating health safety benefit from using PMP could promote adoption. Lastly, promoting PMP benefit such as faster payment could help to attract male users and simplified UX and UI could also attract females. This study also has some limitations. This study used convenience sampling and we did not differentiate between cases and bank cards, which have different contact rates. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/87855 |
DOI: | 10.6342/NTU202300901 |
全文授權: | 同意授權(全球公開) |
顯示於系所單位: | 管理學院企業管理專班(Global MBA) |
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