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  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 國際企業管理組
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/78262
完整後設資料紀錄
DC 欄位值語言
dc.contributor.advisor林俊昇
dc.contributor.authorDun-Nian Yaungen
dc.contributor.author楊敦年zh_TW
dc.date.accessioned2021-07-11T14:48:22Z-
dc.date.available2026-02-18
dc.date.copyright2021-03-04
dc.date.issued2021
dc.date.submitted2021-02-05
dc.identifier.citation參考文獻
一、中文文獻
1. 胡幼慧 (1996)。質性研究—理論、方法及本土女性研究實例。台北市:巨流。
2. 曾光華 (1995)。第二屆中小企業管理研討會論文集,台北:經濟部中小企業處.
3. 蔡明達、洪順慶 (2002)。組織學習與市場導向之比較與探討,中華管理評論,5卷5期,54-72。
4. 張家茹 (2003)。台灣網路虛擬偶像之行銷策略研究。國立政治大學廣播電視研究所碩士論文。
二、英文文獻
1. Aaker, D. A. (1991). Managing Brand Equity New York.
2. Aaker, D. A. (1996). Building Strong Brands The Free Press. New York.
3. Andrews, K. R. (1951). Executive training by the case method. Harvard business review, 29(5), 58-70.
4. Arnold, D. (1992). The handbook of brand management. Basic Books.
5. Arrow, K. J. (1973). Social responsibility and economic efficiency. Public Policy, 21(3), 303-317.
6. Aupperle, K. E., Carroll, A. B., Hatfield, J. D. (1985). An empirical examination of the relationship between corporate social responsibility and profitability. Academy of management Journal, 28(2), 446-463.
7. Bowen, H. R., Johnson, F. E. (1953). Social responsibility of the businessman. Harper.
8. Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business horizons, 34(4), 39-48.
9. Collis, D. J., Montgomery, C. A. (1997). Corporate strategy: Resources and the scope of the firm.
10. Creyer, E. H., Ross Jr, W. T. (1997). Tradeoffs between price and quality: How a value index affects. Journal of Consumer Affairs, 31(2), 280-302.
11. Davis, K. (1960). Can business afford to ignore social responsibilities?. California management review, 2(3), 70-76.
12. Doyle, P. (1990). Building successful brands: the strategic options. Journal of consumer Marketing.
13. Drucker, P. F. (1984). Converting social problems into business opportunities: The new meaning of corporate social responsibility. California Management Review (pre-1986), 26(000002), 53.
14. Drucker, P. F. (1994). Post-capitalist society. Routledge.
15. Frederick, W. C., Post, J. E., Davis, K. (1992). Business and society–management: Public policy, ethics.
16. Freeman, R. E. (1984). Strategic management: a stakeholder approach.
17. Grönroos, C. (1990). Service management and marketing (Vol. 223). Lexington, MA: Lexington books.
18. Hay, R., Gray, E. (1974). Social responsibilities of business managers. Academy of management journal, 17(1), 135-143.
19. Hu, S. C., Chuah, Y. K. (2000). A Study of Energy and Electricity Consumption for High-Tech Industry-Focused on the Semiconductor Industry in Taiwan Area. Report of NSC. 89-TPC-7–02–002.
20. Huang, Y.C. and Wu, Y. C. J. (2010). The effects of organizational factors on green new product success. Management Decision, 48, 1539-1567.
21. Jackson, B. B. (1985). Build customer relationships that last (Vol. 11, pp. 120-128). Harvard Business Review.
22. Judge, W. Q., Douglas, T. J. (1998). Performance implications of incorporating natural environmental issues into the strategic planning process: An empirical assessment. Journal of management Studies, 35(2), 241-262.
23. Kapferer, J. N. (1994). Strategic brand management: New approaches to creating and evaluating brand equity. Simon and Schuster.
24. Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of marketing, 57(1), 1-22.
25. Kirmani, A., Zeithaml, V. (1993). Advertising, perceived quality, and brand image. Brand equity and advertising: Advertising’s role in building strong brands, 143-161.
 
26. Klassen, R. D., Whybark, D. C. (1999). The impact of environmental technologies on manufacturing performance. Academy of Management journal, 42(6), 599-615.
27. Kotler, P., Lee, N. (2004). Best of breed. Stanford social innovation review, 1, 14-23.
28. Krishnan, H. S. (1996). Characteristics of memory associations: A consumer-based brand equity perspective. International Journal of research in Marketing, 13(4), 389-405.
29. Luo, X., Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of marketing, 70(4), 1-18.
30. Manne, H. G., Wallich, H. C. (1972). The modern corporation and social responsibility.
31. Maher, P. (1984). What corporations get by giving. Business marketing, 69(12), 80-89.
32. McGuire, J. W. (1963). Factors affecting the growth of manufacturing firms: Prepared under the Small Business Administration management research grant
33. Meyer, J. W., Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American journal of sociology, 83(2), 340-363.
34. Morgan, R. M., Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of marketing, 58(3), 20-38.
35. Nelson, J. (2004). Leadership, Accountability, and Partnership: Critical Trends and Issues in Corporate Social Responsibility. Report of the Corporate Responsibility Initiative. Cambridge, MA: Harvard University.
36. Patton, M. Q. (2014). Qualitative research evaluation methods: Integrating theory and practice. Sage publications.
37. Ryan, G. W., Bernard, H. R. (2000). Data management and analysis methods.
38. Simon, C. J., Sullivan, M. W. (1993). The measurement and determinants of brand equity: A financial approach. Marketing science, 12(1), 28-52.
39. Smith, N. C. (2003). Corporate social responsibility: whether or how?. California management review, 45(4), 52-76.
40. Smith, R. E., Hunt, S. D. (1978). Attributional processes and effects in promotional situations. Journal of Consumer Research, 5(3), 149-158.
 
41. Steenkamp, J. B. E. (1990). Conceptual model of the quality perception process. Journal of Business research, 21(4), 309-333.
42. Steiner, G. A. (1975). Business and society [by] George A. Steiner. Consulting editor.
43. Trudel, R., Cotte, J. (2009). Does it pay to be good?. MIT Sloan Management Review, 50(2), 61.
44. Vaaland, T. I., Heide, M., Grønhaug, K. (2008). Corporate social responsibility: investigating theory and research in the marketing context. European Journal of Marketing.
45. Vallet‐Bellmunt, T., Rivera‐Torres, P. (2013). Integration: attitudes, patterns and practices. Supply Chain Management: An International Journal.
46. Varadarajan, P. R., Menon, A. (1988). Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of marketing, 52(3), 58-74.
47. Washburn, J. H., Plank, R. E. (2002). Measuring brand equity: An evaluation of a consumer-based brand equity scale. Journal of marketing theory and practice, 10(1), 46-62.
48. Wood, D. J. (1991). Corporate social performance revisited. Academy of management review, 16(4), 691-718.
49. Yoo, B., Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of business research, 52(1), 1-14.
50. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of marketing, 52(3), 2-22.
51. Zhu, Q., Sarkis, J. (2006). An inter-sectoral comparison of green supply chain management in China: drivers and practices. Journal of cleaner production, 14(5), 472-486.
 
三、參考網站
1. 台灣積體電路公司社會企業責任電子書 https://csr.tsmc.com/csr/ch/
2. CSR天下企業公民 https://topic.cw.com.tw/csr/
3. Brand Finance https://brandfinance.com/
4. Sustainalytics https://www.sustainalytics.com/
5. WSJ - The 100 Most Sustainably Managed Companies in the World 5. https://www.wsj.com/articles/the-100-most-sustainably-managed-companies-in-the-world-11602507298
dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/78262-
dc.description.abstract過去研究指出,企業社會責任 (Corporate Social Responsibility,CSR) 除了能夠建立外在品牌形象,對內亦能深化品牌和利害相關人的情感連結。然而既有文獻中,較少討探討企業如何透過對內傳遞CSR理念來影響所有利害關係人的認知與行為,進而提升企業之品牌權益。少數的相關研究則皆以B2C企業為例,尚未有學者從B2B企業觀點進行討論。因此,本研究以台灣積體電路公司為例,透過個案分析,從利害關係人的觀點,探討 B2B企業中,CSR對提升品牌權益之影響,並依此提出策略性建議。zh_TW
dc.description.abstractCorporate Social Responsibility (CSR) has been proposed an effective way in building positive corporate brand image externally, and strengthening the emotional connection with its stakeholders internally. However, there has been few research further discussing the influences of internal CSR communication on stakeholders’ cognition and behaviors, which in turn lead to the enhancement of firm’s brand equity. Furthermore, in the limited related studies, all the discussions were undertaken in B2C context, ignoring B2B scenarios. Therefore, using Taiwan Semiconductor Manufacturing Company as a case, this research explores the influence of internal CSR communication on corporate’s brand equity through the cognition and behavioral responses of stakeholders. Results, implications and future research directions are then discussed.en
dc.description.provenanceMade available in DSpace on 2021-07-11T14:48:22Z (GMT). No. of bitstreams: 1
U0001-0302202109015200.pdf: 2166063 bytes, checksum: 56185e0c9b0fe82d5da2408b5339b2e4 (MD5)
Previous issue date: 2021
en
dc.description.tableofcontents目錄
中文摘要 I
THESIS ABSTRACT II
目錄 III
圖目錄 V
表目錄 VI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究範圍與流程 3
第二章 文獻回顧 5
第一節 企業社會責任 5
第二節 品牌權益 9
第三節 企業社會責任對品牌權益之影響 13
第三章 研究方法 16
第一節 質性研究 16
第二節 資料蒐集 18
第四章 資料描述與分析 21
第一節 個案公司簡介 21
第二節 產業與企業社會責任發展概況 22
第三節 個案公司企業社會責任架構 24
第四節 個案公司企業社會責任施行現況 26
第五節 個案公司相關評比 34
第六節 研究資料分析 40
第五章 結論與建議 43
第一節 研究結論 43
第二節 管理意涵 47
第三節 研究限制與建議 48
參考文獻 49
中文文獻 49
英文文獻 49
參考網站 53
附錄 利害關係人訪談紀要 54
題目一 54
題目二 58
題目三 62
題目四 66
題目五 70
題目六 73
 
圖目錄
圖1-1 研究流程圖 4
圖2-1 品牌權益來源及價值圖 13
圖4-1 個案公司CSR執行架構 25
圖4-2 個案公司CSR議題重大性矩陣 26
圖4-3 台灣永續指數與加權指數2020年累積報酬率比較 38
 
表目錄
表3-1 個案訪談對象之詳細資料 20
表4-1 個案公司歷史發展 21
表4-2 個案公司近年企業社會責任案例年表 32
表4-3 個案公司天下企業公民獎歷年排名 35
表4-4 半導體相關產業ESG風險 36
表4-5 華爾街日報全球前100企業ESG排名 36
表4-6 台灣投信公司發行ESG相關基金概況 37
表4-7 新世代最嚮往企業排名 38
dc.language.isozh-TW
dc.subject企業社會責任zh_TW
dc.subject品牌權益zh_TW
dc.subject深度訪談zh_TW
dc.subjectIn-depth interviewen
dc.subjectCSRen
dc.subjectBrand Equityen
dc.title企業社會責任對B2B企業品牌權益之影響
-以台積公司為例
zh_TW
dc.titleThe Influence of CSR on the Brand Equity of B2B Corporations:
A Case Study of TSMC
en
dc.typeThesis
dc.date.schoolyear109-1
dc.description.degree碩士
dc.contributor.coadvisor黃恆獎,連勇智
dc.contributor.oralexamcommittee余峻瑜,林政佑
dc.subject.keyword企業社會責任,品牌權益,深度訪談,zh_TW
dc.subject.keywordCSR,Brand Equity,In-depth interview,en
dc.relation.page76
dc.identifier.doi10.6342/NTU202100430
dc.rights.note有償授權
dc.date.accepted2021-02-05
dc.contributor.author-college管理學院zh_TW
dc.contributor.author-dept國際企業管理組zh_TW
dc.date.embargo-lift2026-02-18-
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