軟體機器人推動資訊服務產業革命之研究 —以中小企業S公司個案為例

Abstract

軟體正在吞噬整個世界！近年來世界各主要國家包括德國、美國、日本、韓國與中國等，均積極推動建構智能化的製造、生產、銷售系統，以快速回應或預測市場需求，資訊服務產業將帶動新一波的革命，不久的將來地球上的每一家企業都會是軟體驅動的公司，企業終究會全面性地仰賴各式各樣的軟體來推動企業內外部系統化以提升營運績效。 然而，如此多樣又巨量的軟體市場需求，依靠目前程式設計師手工藝式勞力密集的生產力模式是杯水車薪而完全無法滿足的，軟體人才又需要多年的培育養成，因此造成供需之間的巨大落差；中小企業在系統化的過程中，資源、人力相較不足，且須將資源精實配置，對以中小企業為主體的台灣而言，如不趕上這波新興浪潮，對企業甚而是國家，都將嚴重影響整體競爭力。 本研究透過相關文獻的探討，並以ASR公司所發展之軟體機器人的創新架構，針對實際應用於個案S公司之系統化歷程進行深入探討，包含從軟體開發初期的決策考量、導入軟體機器人的過程、以及導入軟體機器人後的成效分析，可作為探究發展軟體機器人之可行性及未來發展方向之重要參考。 經本研究分析歸結以下結論： 一、 容易上手、快速反應、低成本、高度彈性為新建企業資訊系統需求考量之重要因素。 二、 軟體機器人可滿足中小企業對軟體（系統）建置的高度期待。 三、 軟體機器人可快速實現系統開發和維護的需求，啟動中小企業管理循環(PDCA）。 四、 產業知識的中長期累積可成為企業競爭力發展的關鍵。 五、 軟體的生產力決定內容的數量，內容的數量決定軟體及資訊服務市場的規模。 六、 軟體規格藍圖可累積全球產業知識規格大數據。 七、 軟體機器人的創新模式，可帶動全球資訊服務產業革命。

Software is eating the world! In recent years, the major countries in the w aggressively promoting the intelligent manufacturing and selling system to orld, including German, US, Japan, South Korea and China, are all quickly response the dramatic change of market demand as well as forecasting the market demand in advance; The information service industry will lead a new wave of revolution. Every company in the earth will be become as a “software-driven” company in the near future. Eventually, for survival and competition in the industry, an enterprise will be comprehensively relied on variety of software to automate and optimize internal and external systems to improve the operational efficiency. However, such big demand of software is impossible to be fulfilled with current handicraft-like and labor intensive way by physical software engineers. Besides, on the supply side, it takes years to cultivate and train a qualified software engineer, so the gap between demand and supply of the software engineer is expanded without end. Due to limitation of budget and manpower, the small medium enterprises (SMEs) are suffering to be systematized by software. Since the SMEs cover the majority of the Taiwan industry, if the SMEs cannot catch on the new wave of software-driven revolution, the SMEs, and even the whole Taiwan country will lose the overall competitiveness. This research goes through the literature, and in-depth study of the S company’s systemizing process while adopting ASR company’s software robot. The scope covers the decision-making process of the early stage of adoption, the entire implementing process, to the effectiveness analysis after adoption. This research’s output will be an important reference for the feasibility of adopting software robot to enterprises and the direction of future development of software robot. The following are the conclusion after this research: 1. Easy adoption, quick response, low cost, high flexibility are the key factors of the decision-making of user requirement for implementing a new enterprise information system. 2. The software robot may meet the high expectation of SMEs to develop and implement software. 3. The fast development and maintenance of software by software robot may ignite the management cycle (PDCA). 4. The accumulation of the domain knowledge is the key of an enterprise’s mid-term and long-term competence. 5. The productivity of software development determines the volume of the contents. The volume of the contents determines the market size of software and information technology service. 6. The blue-print of the software design specification aggregates the big data of the domain knowledge of different industries in the world. 7. The innovation model of software robot may spur the revolution of the global information technology service industry