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標題: | 長照創新整合服務商業模式之研究 Research on the Business Model: A Case Study of Long-Term Care Service |
作者: | Li-Chieh Chang 張力潔 |
指導教授: | 周雍強(Yon-Chun Chou) |
關鍵字: | 長期照顧,資訊系統,深度訪談,PEST分析,最小可行產品, Long-term care,information systems,in-depth interviews,PEST analysis,minimum viable products, |
出版年 : | 2018 |
學位: | 碩士 |
摘要: | 台灣社會逐步邁向超高齡社會,為此政府以及產業界皆對長照產業提出解決方案,隨著長照2.0推出並持續修正,長期照顧政策走向已日趨明朗。在地老化政策透過居家、社區服務體現年長者的生命價值,另為減輕長照服務人力缺口壓力,政府著重利用資訊技術簡化照顧人員的作業和管理流程,同時利用系統達到提醒、警示功能,讓照顧、醫護人員能夠在短時間內快速提供緊急服務。
為提供民眾全面性的長照服務,本研究將大部分受照顧者需要的服務項目納入服務架構當中,並附加新形態照顧模式以及資訊系統應用整合,強調長照創新整合服務之總體價值。為此本研究首先蒐集前人對不同服務以及智慧技術應用之研究,並依此建構創新服務架構,再依據各項服務項目設計訪談問卷。接著就不同領域專家學者進行菁英深度訪談,統整訪談紀錄提出各項服務項目細節,並整合PEST分析充分了解長照服務發展環境,以建構完整的創新長照服務。 本研究結果認為長照系統最小可行產品多需要搭配不同項目,方可成為對於使用者為可行,且具有市場優勢之服務,如自立支援照顧模式整合著重於價值確立的資訊系統,輔具適配系統協助輔具租賃服務推廣以及安全維護裝置、生命徵象連線整合應用,方可以在現今競爭激烈的長期照顧市場中展現其價值,並且可透過適當規模之機構、通路商作為最小可行產品的初步客源,於模式穩定後再持續擴大市場規模。 Taiwanese society gradually moves towards a super-aging society. For this reason, both the government and industry have proposed solutions for the long-term care industry. The ageing policy on the ground reflects the life value of the elderly through home and community services. In addition, it also reduces manpower shortage pressure on long-term care services. The government focuses on the use of information technology to simplify the operation and management processes of caregivers, and uses the system to achieve reminders and warnings. Care and medical personnel can quickly provide emergency services within a short period of time. To provide comprehensive long-term care services for the general public, this study incorporated the service items required by most of the caregivers into the service framework, and added new forms of care and information system application integration to emphasize the overall value of long-term care innovative integrated services. To this end, this study first collected predecessors' research on the application of different services and smart technologies, and then built an innovative service architecture. Finally, designed an interview questionnaire based on various service projects. Then we conducted in-depth interviews with experts and scholars in different fields, and integrated PEST analysis to fully understand the long-term service development environment to build a complete and innovative long-term service. The results of this study suggest that the minimum viable product of the long-term care system needs to be collaborated with different projects in order to be a service that is feasible for the user and has market advantages, such as an information system that care mode should integrated with value-based information systems. Another example is the system assists in the promotion of assistive device renting services, as well as the safety maintenance devices and the integration of vital signs, so that it can demonstrate its value in today’s highly competitive long-term care market and can be used as the minimum viable product through an appropriately sized organization and distributor. After the model has stabilized, continue to expand the market. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/77621 |
DOI: | 10.6342/NTU201801751 |
全文授權: | 未授權 |
顯示於系所單位: | 工業工程學研究所 |
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