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http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/75864完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.author | 邵婉卿 | zh_TW |
| dc.date.accessioned | 2021-07-01T08:16:00Z | - |
| dc.date.available | 2021-07-01T08:16:00Z | - |
| dc.date.issued | 1991 | |
| dc.identifier.citation | 一、西文部份 The ALA Yearbook of Library and Information Services. v4(1977) S.v. “Infomration and Referral Centers,” by Brenda Dervin. The ALA Yearbook of Library and Information Services. v4(1979) S.v. “Infomration and Referral Centers,” by Brenda Dervin. The ALA Yearbook of Library and Information Services. v4(1979) S.v. “Infomration and Referral Service,” by Thomas Childers. The ALA Yearbook of Library and Information Services. v5(1980) S.v. “Infomration and Referral Service,” by Thomas Childers. The ALA Yearbook of Library and Information Services, v6(1981) S.v. “Infomration and Referral Service,” by Caroly Anthon. The ALA Yearbook of Library and Information Services. v8(1983) S.v. “Infomration and Referral Service,” by Dorothy S. Puryear. The ALA Yearbook of Library and Information Services. v9(1984) S.v. “Infomration and Referral Service,” by Dorothy S. Puryear. 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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/75864 | - |
| dc.description.abstract | 本論文研究目的為（一）介紹美國公共圖書館資訊轉介服務的意義、源起及其發展概況。（二）探究美國公共圖書館資訊轉介服務的實施狀況。（三）剖析美國公共圖書館提供資訊轉介服務成功與失敗之因素及其未來發展趨勢，以供我國公共圖書館實行資訊轉介服務時之參考。
資訊轉介服務是將詢問者與所需資源加以聯繫，以滿足其需求的服務，這些資源可能是一些服務、活動、資訊或建議等。資訊轉介服務發源於社會服務的領域，漸漸的圖書館將其應用於參考工作上，成為圖書館的資訊轉介服務，公共圖書館合適提供此服務的理由有（一）開放時問較長、（二）有散佈各地的分館、（三）政治中立、（四）經費穩定及（五）是蒐集資料的最佳場所等。總之，社會服務精神、資訊公平原則、公共圖書館本身的特質及所面臨的新挑戰，都是形成公共圖書館提供資訊轉介服務的理論基礎。 圖書館的資訊轉介服務項目可以歸納為主要的服務項目有: （一）給予簡單的資訊；（二）給予複雜的資訊；（三）轉介服務；（四）建立公用資源檔。次要的服務有：（一）資源評估；（二）策略規劃；（三）後續追蹤；（四）給予後援；（五）提供回饋；（六）諮商服務；（七）運送服務；（八）護送服務。圖書館傾向於只接受與傳統參考服務相近的資訊轉介服務項目。 本論文並以提供資訊轉介服務七個城市的公共圖書館為分析對象，研究結果發現：一．幾乎所有圖書館的資訊轉介服務都是以資訊服務居多，轉介服務較少。二．資源檔的格式、完整敘述、檢索點與時效性等是決定資訊轉介服務質與量的重要關鍵。三．從調查數據資料顯示公共圖書館的資訊轉介服務：（一）的確可以吸引更多的新讀者。（二）來自個人接觸的宣傳效果最佳。（三）能吸引窮人及較弱勢的團體。（四）多採電話詢問的方式。（五）會增加參考服務件數。（六）更多的服務訓練、主管贊同及結合圖書館其他資源等均會使館員的服務態度更為積極。 | zh_TW |
| dc.description.provenance | Made available in DSpace on 2021-07-01T08:16:00Z (GMT). No. of bitstreams: 0 Previous issue date: 1991 | en |
| dc.description.tableofcontents | 第一章 緒綸 第一節 問題陳述………………………………………………………………………………………………1 第二節 文獻分析………………………………………………………………………………………………6 第三節 研究目的與範圍………………………………………………………………………………………26 第四節 研究方法與步驟………………………………………………………………………………………28 第五節 名詞解釋………………………………………………………………………………………………29 第二章 資訊轉介服務的意義、起源與特質 第一節 資訊轉介服務的意義…………………………………………………………………………………42 第二節 資訊轉介服務的起源與發展…………………………………………………………………………46 第三節 資訊轉介服務的特質…………………………………………………………………………………54 第三章 美國公共圖書館資訊轉介服務概說 第一節 實施方式………………………………………………………………………………………………76 第二節 服務項目………………………………………………………………………………………………80 第三節 配合措施………………………………………………………………………………………………85 第四節 服務的程度……………………………………………………………………………………………90 第四章 美國公共圖書館資訊轉介服務實例 第一節 實例選擇說明…………………………………………………………………………………………98 第二節 曼非斯(Memphis, Tennessee)………………………………………………………………………104 第三節 科羅拉多斯普陵斯(Colorado Springs, Colorado)………………………………………………121 第四節 達拉斯(Dallas,Texas)………………………………………………………………………………132 第五節 阿模斯特(Amherst, Massachusetts)………………………………………………………………145 第六節 巴爾的摩郡(Baltimore County, Maryland)………………………………………………………160 第七節 聖馬提歐郡(San Mateo County, California)……………………………………………………172 第八節 加洛林郡(Caroline County,Maryland)……………………………………………………………179 第五章 美國公共圖書館資訊轉介服務剖析 第一節 實例調查綜論…………………………………………………………………………………………199 第二節 成功之條件……………………………………………………………………………………………205 第三節 實施之困難……………………………………………………………………………………………207 第四節 未來發展趨勢…………………………………………………………………………………………211 第六章 結論與建議 第一節 結論……………………………………………………………………………………………………226 第二節 建議……………………………………………………………………………………………………230 參考書目 一．西文部份…………………………………………………………………………………………………………234 二．中文部份…………………………………………………………………………………………………………257 附錄……………………………………………………………………………………………………………………261 （「建立公共圖書館社區資訊轉介服務綱要」內容摘要） | |
| dc.language.iso | zh-TW | |
| dc.title | 美國公共圖書館資訊轉介服務之研究 | zh_TW |
| dc.date.schoolyear | 80-2 | |
| dc.description.degree | 碩士 | |
| dc.relation.page | 286 | |
| dc.rights.note | 未授權 | |
| dc.contributor.author-dept | 文學院 | zh_TW |
| dc.contributor.author-dept | 圖書館學研究所 | zh_TW |
| 顯示於系所單位： | 圖書資訊學系 | |
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