請用此 Handle URI 來引用此文件：
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/75380完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.author | 蔡碧芳 | zh_TW |
| dc.date.accessioned | 2021-07-01T08:12:55Z | - |
| dc.date.available | 2021-07-01T08:12:55Z | - |
| dc.date.issued | 2003 | |
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Seattle, WA. <http://www.vrd.org/conferences/VRD2000/proceedings/Yue11-20.shtml> (Accessed May 20, 2002) “Electronic Reference Services.” Library Technology Reports (May/June 2002): 53-55. “E-Reference: Closing in on 24/7.” <http://www.pla.org/publications/technotes/technotes_ereference.html> (Accessed October 3, 2002) “Live, Digital Reference Marketplace.” Library Journal 127:17 (Fall 2002): 16-17. “Live Reference: Too Much, Too Fast” Library Journal 127:17 (Fall 2002): 12-15. “Virtual Reference: LSSI Adds Reference Tracker, Transcripts Security to Its Toolkit.” Information Retrieval & Library Automation 37:12 (May 2002): 4-5. “Virtual Reference Service Pilot Project.” <http://www.library.ualberta.ca/ereference/vref_project_phasel_report.pdf> (Accessed March 6, 2003) 三、參考網站 AskERIC. <http://askeric.org/> (Accessed June 6, 2002) QuestionPoint Collaborative Reference Service. <http://www.questionpoint.org/> (Accessed May 15, 2003) Metropolitan Cooperative Library Systems (MCLS): 24/7 Reference. <http://www.247ref.org/ > (Accessed May 31, 2002) Live Person. <http://www.liveperson.com/> (Accessed May 28, 2002) LiveRef(sm): A Registry of Real-Time Digital Reference Services. <http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm> (Accessed May 15, 2003) LSSI’s (Library Systems & Services) Virtual Reference Desk. <http://www.virtualreference.net/virtual/> (Accessed May 21, 2002) Net Librarian. <http://www.biblioteksvagten.dk/> (Accessed May 31, 2002) Reference and User Services Association. <http://www.ala.org/rusa/> (Accessed May 21, 2002) The Teaching Librarian. <http://pages.prodigy.net/tabol/> (Accessed August 20, 2002) Virtual Reference Desk. <http://www.vrd.org> (Accessed May 21, 2002) 上海市中心圖書館的網上聯合知識導航站http://www.libnet.sh.cn/zsdh/ (Accessed May 31, 2002) | |
| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/75380 | - |
| dc.description.abstract | 摘要 近年來，科技與網際網路迅速發展，圖書館引進各項技術，將之應用於圖書館的服務中，增進或改變了圖書館的作業程式；加上使用者使用大量的網路資源，資訊需求日多，參考問題數量下降，都對圖書館產生相當大的衝擊。圖書館為提昇服務，新興服務隨之而生，其中數位參考服務（Digital Reference Services）是參考館員利用電腦和網路，以數位元化的方式（如電子郵件、線上交談、視訊參考等）進行的服務，協助使用者查尋資訊或回答問題，提供使用者遠端、即時和無時空限制的服務。 本論文研究目的在於探討數位參考服務之意義、內涵與形式：探討國內外數位參考服務實施的狀況；調查國內大學圖書館數位參考服務現況及對其看法；綜合文獻分析與調查結果，對數位參考服務提出具體建議，以做為國內圖書館建置與實施數位參考服務時之參考。 本論文研究結果顯示：(1)國內大學圖書館參考服務工作多無專責部門，但仍多由專職參考館員負責；(2)國內大學圖書館大部份已提供數位參考服務，尚未訂定明確的數位參考服務政策，亦缺乏使用者評估；(3)國內外大學圖書館認為數位參考服務使得參考工作可透過多管道進行，適合回答使用者建議的問題和快速參考問題，問題內容變得更多樣化；(4)電子郵件是國內外大學圖書館數位參考服務中最普遍使用的形式，尚未有圖書館提供視訊參考服務，而國內外大學圖書館差異最大的項目是線上交談；(5)國內外大學圖書館參考館員需要數位元參考服務的繼續教育，以增進其知識與技術；(6)國內大學圖書館認為未來為傳統參考服務和數位參考服務二者並存；(7)聯合數位參考服務是未來的趨勢之一。本論文就上述研究結果，提出五點建議：(1)觀摩國外大學圖書館經驗以加強國內圖書館對數位參考服務的概念與認識；(2)積極推廣國內大學圖書館之數位參考服務；(3)大學圖書館應訂定數位參考服務政策並進行使用者評估；(4)重視與落實大學圖書館各項數位參考服務之形式與內容；(5)瞭解使用者和館員對數位參考服務的態度和看法。 | zh_TW |
| dc.description.provenance | Made available in DSpace on 2021-07-01T08:12:55Z (GMT). No. of bitstreams: 0 Previous issue date: 2003 | en |
| dc.description.tableofcontents | 目次 目次.............................................…i 表目錄..................................iii 圖目錄...........................................................v 第一章 緒論...............................1 第一節 問題陳述..............................................1 第二節 重要文獻分析........................4 第三節 研究目的........................................…11 第四節 研究範圍與限制..............................................……12 第五節 研究方法......................................13 第六節 名詞解釋..............................................14 第二章 數位參考服務之發展與現況....................................……21 第一節 參考服務與數位參考服務概述..........................21 第二節 數位參考服務的形式........................…27 第三節 數位參考服務的建置................................37 第四節 聯合數位參考服務.............…........................……50 第五節 大學圖書館數位參考服務實例探討.................……57 第三章 研究設計與實施............................…81 第一節 研究設計與程式.......................81 第二節 研究對象.....................................................83 第三節 研究工具............……84 第四節 資料分析.........................……86 第四章 調查結果分析與討論.............…89 第一節 我國大學圖書館參考服務之概況.....................……89 第二節 我國大學圖書館數位參考服務之現況................……92 第三節 我國大學圖書館數位參考服務之形式........................……98 第四節 我國大學圖書館對數位參考服務之看法.................……104 第五節 綜合分析.........……106 第六節 綜合討論...............................................................…115 第五章 結論與建議.......................................…125 第一節 結論....................……125 第二節 建議.............................................…129 第三節 進一步研究建議...............................……132 參考書目.....................................................…135 附錄一 國內大學圖書館名單................................…150 附錄二 ARL前50個圖書館數位參考服務內容分析......…151 附錄三 我國大學圖書館數位參考服務發展之研究調查問卷......……156 附錄四 我國大學圖書館數位參考服務發展之研究調查問卷編碼表…1 | |
| dc.language.iso | zh-TW | |
| dc.title | 我國大學圖書館數位參考服務發展之研究 | zh_TW |
| dc.date.schoolyear | 91-2 | |
| dc.description.degree | 碩士 | |
| dc.relation.page | 174 | |
| dc.rights.note | 未授權 | |
| dc.contributor.author-dept | 文學院 | zh_TW |
| dc.contributor.author-dept | 圖書資訊學研究所 | zh_TW |
| 顯示於系所單位： | 圖書資訊學系 | |
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