支撐無家：街頭上的社會工作者

Abstract

臺灣社會中的無家者，長期承受社會的負面觀感，在社福體系中也處於邊緣地帶。協助無家者的社會工作者，需要面臨多重社會排除後的困境。即使環境艱困，依舊有人踏入無家者支持工作的領域，工作者也不斷嘗試開展出多元的行動。 本深度報導採訪20多名在無家者領域的社會工作者，從無家者的社會支持網絡出發，包含外展、據點服務、社會溝通、就業、居住、人際連結等面向，描繪其中工作者的面貌。藉由來自不同背景、組織單位的工作者，在工作歷程中看見的接合和矛盾之處，理解支持工作立體多元的模樣。 最後，本深度報導回歸到工作者本身的省思，如何面對支持工作如影隨形的無力感，探究助人工作的價值與意義。

The homeless in Taiwan endure negative social labels and are in the marginalized state of the social welfare system for a long time. The social workers who help the homeless face dilemmas from multiple social exclusion. Despite the challenging context, some people still enter the supporting work field, and the workers keep trying to develop various actions. This in-depth reporting interviewed more than twenty social workers supporting the homeless. The in-depth article reports about the supporting network workers, including outreach service, direct-service agency, social communication, employment service, residence, and interpersonal connection. Through the workers from different backgrounds and organizations and the connection and contradiction of the experiences, these will help us understand the various aspects of supporting work. Finally, the in-depth reporting focuses on social workers’ reflection and how they cope with helplessness. It will explore the meaning and value of helping job.