成長型企業在互聯網時代的默會知識傳遞

Abstract

本論文緣起本人在管理自己創辦的公司中面臨的一個難題：企業如何用制度化的工具和手段避免核心技術人員離職給企業帶來的核心經驗和技術的損失問題。 基於作者十多年對這一問題的長期追蹤和深入思考，提出了運用新型互聯網技術進行默會知識的固化、顯化和傳遞問題。 文章討論了默會知識和企業成長的關係， 研究在企業成長過程中，隨著人員數量增加，分工細化，技術升級，市場環境變化默會知識傳遞的問題。分析傳遞過程產生新默會知識及再傳遞現象。本文進而探討如何利用當代的資訊技術，將個人的默會知識轉化為組織的知識資產，説明企業在這一領域提升效率，減少損耗，挖掘創新。 本文嘗試論證： 組織成員之間傳遞過的默會知識，是可以在組織成員全雇傭週期內捕獲到的。對這些海量原始資料進行標籤標注，以及結構化分析，有助於形成組織持有的默會知識資產。隨著互聯網技術的發展和成本降低趨勢，形成這種組織默會知識資產的難度和成本持續降低，指向默會知識的指標精度逐漸提高，最終解決組織內默會知識難以存儲和傳遞的困難。 本文對企業是否需要海量採集組織內默會資訊傳遞的決策有參考意義。對於企業內默會知識的分類，進行了嘗試。並闡述了知識採集過程中，隱私保護相關問題。

With the experience of the author, the leave of the key employee of the enterprise will affect the growth and efficient. And the key point is the tacit knowledge define, visibility and the transform. There is a relationship between the tacit knowledge and the growth of the organization. Employee function division change, technical upgrade and other revolution during growth will create new tacit knowledge and trigger more transform with loss. In this document, we try to discuss how to use the latest information technology to improve the transfer, store, index, Indicate out creative ideas with less transfer loss. Analysis the relationship between tacit knowledge and the growth of an enterprise, especially during the start-up period. Try to find out how the employee increasing, collaboration, technical upgrade, market changing to affect the transmission of tacit knowledge in the organization. Try to show the tacit knowledge transmit path and model, and when something loose while new part created. Try to find out if we can change the tacit knowledge transmit, store and index with the information technology. Then try to help the enterprise to migrate the personal based tacit knowledge to enterprise property.