請用此 Handle URI 來引用此文件:
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/6899
完整後設資料紀錄
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.advisor | 黃崇興(Chung-Hsing Huang) | |
dc.contributor.author | Hsiu-Chuan Lin | en |
dc.contributor.author | 林綉娟 | zh_TW |
dc.date.accessioned | 2021-05-17T09:20:40Z | - |
dc.date.available | 2015-03-19 | |
dc.date.available | 2021-05-17T09:20:40Z | - |
dc.date.copyright | 2012-03-19 | |
dc.date.issued | 2012 | |
dc.date.submitted | 2012-02-21 | |
dc.identifier.citation | 1. MBTI職業性格測驗,http://fate1.com/test/mbti/test.htm
2. 上海商業儲蓄銀行年報,2010,tp://www.scsb.com.tw/src/2010.pdf 3. 上海商業儲蓄銀行企業金融授信帳戶管理員制度實施辦法 4. 上海商業儲蓄銀行企業金融授信帳戶管理員考核細則 5. 上海商業儲蓄銀行個金業務人員管理、考核暨激勵獎金辦法 6. 上海商業儲蓄銀行理財業務人員人事管理辦法 7. 上海商業儲蓄銀行各職務說明書 8. 上海商業儲蓄銀行營業單位績效評比制度 9. 才儲網,http://www.apesk.com/mbtihd/mbti_all.html,深圳才储網络有限公司 10. 王志揚,工業設計師人格特質與個人創造力關係之研究,國立台北科技大學,2007,pp.6 11. 王宗鴻,人格特質、主管領導風格與人力資源管理措施對工作投入與工作績效之影響,國立中央大學,2006 12. 朱明星,管理者的血型、人格特質與工作績效之關聯性研究,國立臺北大學,2010 13. 江錦樺,人格特質與組織文化之適配性對工作績效之影響-以高科技F公司為例,國立中央大學,2011,pp. 6 14. 李有仁、鄭江宇、嚴秀茹、林旭峰,雙人編程環境下人格特質與編程績效關係之研究,資訊管理學報,16卷3期,2009 15. 吳志隆,臺北市國小資源班教師人際自我效能,國立台北教育大學,2008 16. 呂俊甫,華人性格研究,台北:遠流,2001 17. 沈進成、王銘傑,工作士氣對工作績效影響關係之研究-以工作壓力為干擾變項,經營管理論叢Vol.3, No.1, 2007, pp.84 18. 李順能,組織變革下員工之變革認知、工作態度與工作績效之相關研究-以A軍用航空發動機修護工廠為例,樹德科技大學,2005,pp. 30 19. 宋曜廷、蕭孟莛,性格測驗幫企業找到對的人,台灣銀行家,22期,2011,pp.62-64 20. 房冠寶,人格特質與工作績效的關聯性研究-以證券業後勤行政人員為例,國立台灣科技大學,2000 21. 金融控股公司法(最新修訂為2009年) 22. 俞豪,設計師的人格特質對多層次傳銷創業績效之影響-以美商如新公司為例,臺北科技大學,2010 23. 高亮,淺談MBTI理論在大學生職業規劃中的作用,赤峰學院學報,26卷7期,2010 24. 陳姿安,人格特質與藥廠業務人員工作績效之研究-以組織文化為調節變數,國立臺北大學,2008 25. 陳姿芬,壽險業務人員之人格特質與工作績效關係之研究,朝陽科技大學,2011 26. 陳虹璇,大學院校教師性格特徵之探討,元智大學,2007 27. 陳秋燕,理財顧問工作績效表現與個人屬性構面之關係探討-以S銀行為例,淡江大學,2007 28. 張曉慧、李君如,領導型態、員工成熟度與工作績效、組織承諾關係之研究-以台中市國際觀光旅館為例,2006餐旅管理學術與實務研討會,2006, pp.44-45 29. 黃至賢,客服人員的人格特質對其工作績效之影響,國立政治大學,2004 30. 黃堅厚,人格心理學,台北:心理出版社,1999。 31. 彭意維、葉怡矜,旅遊業領隊人格特質與工作滿意度之研究,餐旅管理學術與實務研討會,2006,pp.2 32. 楊幼妃,人格特質、工作性質與工作績效關係之研究-以實施行動辦公室之企業為例,逢甲大學,2003 33. 楊淑晴,麥布二氏心理類型量表(MBTI)之綜覽,教育研究資訊,7(2),1999,pp. 100-110 34. 銀行法(最新修訂為2010年) 35. 鄭勝泰,人格特質對工作績效影響之探討-以某運輸服務業之T公司為例,國立中央大學,2002 36. 鄭臻妹,內外控人格特質、工作特性及工作績效之分析研究-以台灣高科技產業員工為例,國立中央大學,2001 37. 魏文欽、朱聖和,人格特質、工作態度、服務品質、工作績效及顧客滿意度關連性之實證研究-以國內金融控股公司爲例,International Journal of LISREL,Vol.1, No. 2,September, 2008,pp. 1~24 38. 簡君倫、連廷嘉,華人十六種性格測驗本土化之建構—榮格學派心理治療之應用,諮商與輔導,288期,2009,pp.20-24 39. 簡君倫、連廷嘉,大學生性格類型、生涯自我效能與生涯決定之相關研究,高雄師範大學輔導與諮商研究所諮商輔導學報—高師輔導所刊,21期,2009,pp. 39-69 40. Allport, G.W., Personality: A Psychological Interpretation, New York: Holt, Rinechart & Winston, 1937 41. Barrick, M.R., & Mount, M.K., The Big Five Personality Dimensions And Job Performance: A Meta-Analysis, Personnel Psychology, Vol. 44, No. 1, 1991, pp.1~26 42. Betz, N. E., & Hackett, G.,The relationship of career-related self-Efficacy expectations to perceived career options in college women and men, Journal of Counseling Psychology, 28(5), 1981, pp. 399-410. 43. Betz, N. E., & Vyoten, K. K., Efficacy and outcome expectations influence career exploration and decidedness, Career Development Quarterly, 46,1997, pp.179-189. 44. Borman, W. C. and Motowidlo, S. J. , Expanding the Criterion Domain to Include Elements of Contextual Performance. Personnel selection in organizations, SanFrancisco, Jossey-Bas, 1993, pp.271-262 45. Brian J. Hall., Confirming First Impressions in the Employment Interview: A FieldStudy of Interview Behavior., Journal of Applied Psychology, 79,1994, pp.659~663. 46. Brouther, K. D., Institutional, Culturaland Transaction Cost Influences on Entry Mode Choice and Performance.Journal of International Business Studies., 2002. 47. Cattell, R. B., The Description of Personality: Basic Trait Resolved into Clusters., Journal of Abnormal and Social Psychology, 38, 1943, pp.476~506. 48. Cowan, D. A., An alternative to the dichotomous interpretation of Jung's psychological functions: Developing more sensitive measurement technology. Journal of Personality Assessment, 53(3), 1989, pp.459-471. 49. Dawes, M. E., Horan, J. J., & Hackett, G., Experimental evaluation ofself-efficacy treatment on technical/scientific career outcomes. BritishJournal of Guidance & Counseling, 28(1), 2000, pp.87-99. 50. Erikson, E. H.,The life cycle completed, New York: Norton, 1982. 51. Lee, Y. D., Lain, J. W. and Chen, C. Y., A Study on the Measurement of Productivity for White-collar Employees: A case of electronic industry in Taiwan.The Chinese Military Academ Journal, 1999, pp. 345-361. 52. Myers, L. B., McCaulley, M. H., Quenk, N. L., & Hammer, A. L., MBTI Manual. (3th ed.).Consulting Psychologists Press, INC. California., 1998. 53. Neal Schmitt, Ricahrd Gooding, Raymond Noe, and Michael Kirsch.,Metaanalyses of Validity Studies Published between 1964 and 1982 and the Investigation of Study Characteristics., Personnel Psychology, 37, 1984, pp. 407~422. 54. Spector, P.E., Interaction Effects of Perceived Control and Job Stressors on Affective Reactions and Health Outcomes for Clerical Workers, Work & Stress, Vol. 1, 1986, pp. 155 55. Osborne, R E., Personality Traits., Choice, 36, 1998, pp.223 | |
dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/6899 | - |
dc.description.abstract | 近年來台灣金融業的經營環境面臨巨大的轉變,其從業人員也被要求要比過去的年代提供給客戶更密切的互動、更專業的諮詢與更優質的服務,才能算是好的工作績效表現。過去企業挑選人才多半只重視專業能力,卻忽略了還有其他的因素也可能影響工作表現及績效。這些年越來越多學者與企業認為人格特質也是人才甄選中很重要的因素,會影響員工後續的工作滿意度、工作績效及離職率。本研究目的為了解商業銀行營業單位現職員工在人格特質與工作績效上是否有相關性,並嘗試研究以各種工作職務為基礎來分群後,不同人格特質之工作績效是否有顯著差異。
本研究以問卷方式,針對國內某績優商業銀行營業單位現職員工為研究對象,共回收507份有效問卷,研究不分職務以及不同職務(企金A/O、個金A/O、理財專員、台/外幣資深客服專員、作業主管)人格特質與工作績效之相關性,其中針對人格特質的檢測是採用28題之網路版MBTI性格測試量表。在統計分析上,以t檢定來探討不同職務下人格特質與工作績效之相關性。 研究結果顯示,商業銀行營業單位從業員工若不分職務其人格特質不同對工作績效有顯著差異,若分不同職務來看,個金A/O、理財專員、台/外幣資深客服專員與作業主管之人格特質不同對工作績效有顯著差異,但企金A/O則不顯著。 | zh_TW |
dc.description.abstract | The overall business environment of the Taiwanese financial industry has witnessed immense transformations over the past few years. To achieve acceptable work performance these days, professionals working in the financial field have been tasked with offering clients closer interaction, more specialized consultation, and higher quality services than ever before. In the past, the majority of companies recruited new employees based solely on their professional capacity at the expense of other critical factors which could affect performance and results in the workplace. Nowadays, however, increasing numbers of academics and business people believe that personality traits are a crucial factor to be considered during the recruitment process and that the personality of new employees will directly affect their subsequent job satisfaction, job performance, and turnover rate. The aim of this study was to discover whether a correlation exists between particular personality traits and job performance of employees currently working in the business unit of a commercial bank; in addition, employees were divided into groups based on their respective job duties in an attempt to determine how significantly job performance differs—if at all—between people with different personality traits.
This study focused on employees currently working in the business unit of a domestic commercial bank with particularly exceptional performance, and was conducted using a questionnaire format. A total of 507 valid questionnaires were collected. This study examined the correlation between personality traits and job performance of employees both in terms of individual job duties (i.e., Corporate Banking Account Officers, Personal Banking Account Officers, Wealth Management Managers, Customer Service Assistant Managers, and Customer Service Managers) as well as without regard to such job duties; to assess these personality traits, a personality test was designed using the 28-question online edition of the Myers-Briggs Type Indicator (MBTI). Statistical analysis was conducted using t-Test to explore the correlation between different personality traits and job performance for the various job duties. The results of this study show that, when excluding job duties as a factor, there is a significant discrepancy in job performance among the employees, working in the business unit of a commercial bank, with different personality traits. In addition, with the exception of Corporate Banking Account Officers, a significant discrepancy in job performance was found to exist among Personal Banking Account Officers with different personality traits, as well as Wealth Management Managers, Customer Service Assistant Managers, and Customer Service Managers. | en |
dc.description.provenance | Made available in DSpace on 2021-05-17T09:20:40Z (GMT). No. of bitstreams: 1 ntu-101-P98748021-1.pdf: 1139124 bytes, checksum: 8039240f40c7731c08c81257504f958a (MD5) Previous issue date: 2012 | en |
dc.description.tableofcontents | 口試委員審定書……………………………………iii
誌謝…………………………………………………iv 中文摘要……………………………………………v 英文摘要……………………………………………vi 目 錄………………………………………………viii 圖目錄………………………………………………xi 表目錄………………………………………………xii 附錄目錄……………………………………………xiii 第一章 緒 論…………………………………………1 第一節、 研究背景與動機…………………………1 一、研究背景…………………………………………1 二、研究動機…………………………………………2 第二節、 研究目的…………………………………4 第三節、 研究流程…………………………………4 第二章 文獻探討……………………………………5 第一節、 商業銀行…………………………………5 第二節、 人格特質…………………………………6 第三節、 工作績效…………………………………16 第三章 研究方法與研究設計………………………18 第一節、 研究架構…………………………………18 第二節、 研究假設…………………………………18 第三節、 問卷設計…………………………………19 第四節、 研究對象…………………………………25 一、研究個案公司簡介………………………………25 二、研究對象基本描述………………………………28 1、工作職務說明………………………………………31 2、工作績效說明………………………………………34 第四章 問卷分析與統計結果………………………35 第一節、 人格特質研究分析方法之探討…………35 第二節、 統計分析方法之探討……………………37 第三節、 研究結果…………………………………39 第五章 結論與建議…………………………………42 第一節、 研究結論…………………………………42 第二節、 管理意涵…………………………………43 第三節、 後續研究建議……………………………44 參考文獻 ……………………………………………45 附錄 …………………………………………………49 | |
dc.language.iso | zh-TW | |
dc.title | 商業銀行營業單位從業人員人格特質與工作績效之相關性分析:以國內某商業銀行為例 | zh_TW |
dc.title | Correlation Analysis Between the Personality Traits and Job Performance of Commercial Bank Employees: A Case Study of a Domestic Commercial Bank | en |
dc.type | Thesis | |
dc.date.schoolyear | 100-2 | |
dc.description.degree | 碩士 | |
dc.contributor.oralexamcommittee | 葉明義(Ming-Yih Yeh),余峻瑜(Jiun-Yu Yu) | |
dc.subject.keyword | 商業銀行,職務,人格特質,工作績效,MBTI, | zh_TW |
dc.subject.keyword | Commercial bank,Job duties,Personality traits,Job performance,MBTI, | en |
dc.relation.page | 50 | |
dc.rights.note | 同意授權(全球公開) | |
dc.date.accepted | 2012-02-21 | |
dc.contributor.author-college | 管理學院 | zh_TW |
dc.contributor.author-dept | 商學組 | zh_TW |
顯示於系所單位: | 商學組 |
文件中的檔案:
檔案 | 大小 | 格式 | |
---|---|---|---|
ntu-101-1.pdf | 1.11 MB | Adobe PDF | 檢視/開啟 |
系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。