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標題: | 從社會性問答網站分析問題類型與資訊引用來源探討失智老年人家屬照顧者資訊需求特質 An Analysis of Question Types and Information Resources from Social Q&A Website to Explore Information Needs of Family Caregivers of the Elderly with Dementia |
作者: | Pei-Wen Chen 陳珮雯 |
指導教授: | 林珊如(Shan-Ju Lin) |
關鍵字: | 失智老年人家屬照顧者,問題類型,資訊引用來源,資訊需求,Yahoo!奇摩知識+, Family caregivers of the elderly with Dementia,Information Needs,Information Resources,Question Types,Yahoo! Answer, |
出版年 : | 2013 |
學位: | 碩士 |
摘要: | 本研究旨在從問題狀況的概念出發,深入探索失智老年人家屬照顧者的資訊需求特質。期望研究結果能提供健康資訊服務單位和公共圖書館在規劃有關失智老年人家屬照顧者資訊資源與資訊服務時之參考。
為此,本研究提出三項研究問題:(一)失智老年人家屬照顧者面臨之問題類型為何?(二)失智老年人家屬照顧者表達面臨問題之三個構面特徵為何?(三)失智老年人家屬照顧者解決問題之資訊引用來源與特徵為何?本研究採用內容分析法,以社會性問答網站Yahoo!奇摩知識+作為研究場域,蒐集並篩選出672篇失智老年人家屬照顧者相關問答資料以進行分析。 研究結果顯示,失智老年人家屬照顧者的資訊需求主要展現出「疑惑釐清期、醫療尋求期、照顧投入期」三問題意識階段、「失智症知識、診斷、治療、照顧、社會福利與資源、個人與家庭、法律、宗教、其他」九類問題主題、以及「事實型、建議型、指示型、評鑑型、確認型」五種問題屬性。失智老年人家屬照顧者表達面臨問題包含十一種行動構面要素、十種認知構面要素、七種情感構面要素。失智老年家屬照顧者問題最佳解答的回答者身份特徵包含「一般資訊提供者、專家、其他家屬照顧者、工作人員」四種特徵,回答資訊引用來源與特徵則具有「網路資源、人際資源、大眾傳播媒體資源、圖書資源、其他資源」五種類型。 整體而論,本研究發現失智老年人家屬照顧者的資訊需求具「階段性、複雜性、重疊性、交替性、個別化、多重構面與層次性、及受情感影響」等特質。最後,依據研究發現,本研究對資訊服務規劃與資訊系統設計提出建議。在資訊服務規劃部分,建議重視失智老年人家屬照顧者感知問題的差異性,提供專指性服務;提供多元化資訊,增加情感性資訊服務;彙整並篩選有品質的網路資源素材,加強網路資訊資源傳遞與推廣利用。在資訊系統設計部份,建議整理失智老年人家屬照顧者的問題,設計FQA介面;建立網路資源和人際資源整合平台,並提供線上諮詢與經驗交流機制;提供多元檢索環境與豐富外部參考資訊資源。 The aim of this study is to employ the concept of problematic situation to explore the information needs of family caregivers of the elderly with Dementia. Based on the study outcomes, libraries and health information organizations serve as main information service and system providers for family caregivers of the elderly with Dementia. In this study, three research questions were proposed in order to identify question types, information resources and information needs of family caregivers of the elderly with Dementia on Social Q&A site: 1) What types of questions had family caregivers of the elderly with Dementia proposed? 2) What types of physical, cognitive, and emotional characteristics did family caregivers describe in their questions? 3) What are the sources and characteristics of the best answers for family caregiver’s questions? The study employed content analysis to analyze 672 data selected from Yahoo! Answer archives. The findings reveal that the information needs of family caregivers of the elderly with Dementia exhibit three problem awareness stages: Doubt clarification stage, Medical advice searching stage, Care devoting stage. Moreover, nine question themes surfaced: knowledge of Dementia, diagnosis, treatment, care, social welfare and resources, individual and family, legal, religious, and others. Five question properties were also found: factual, prescriptive, advisory, quality, identification. The dimensions described by family caregivers in their questions included eleven physical characteristics, ten cognitive characteristics, and seven emotional characteristics. The best answer providers for family caregivers’ questions have four characteristics: general information provider, specialist, other family caregiver, and relevant worker. In addition, there are five types of information resource providers for the best answer: internet, human, mass media, book, and others. Overall, the study found that the information needs of family caregivers of the elderly with Dementia have several characteristics including: processing, complexity, overlapping, alternating, personalization, multiple and multilevel dimensions, and emotional affect. Finally, according to the findings and discussions, several suggestions were proposed for the information services and information system design. Three suggestions for the information services include: to provide specificity information services; to provide diverse information and to enhance emotional information services; to select quality online resources and to enhance online resource transfer and promotion. On the other hand, three suggestions for the information system design include: to design FQA interface; to build an integrated online platform consisting of internet and human resources; to provide a diverse searching environment with abundant external information resources. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/62734 |
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顯示於系所單位: | 圖書資訊學系 |
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