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完整後設資料紀錄
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.advisor | 郭佳瑋 | |
dc.contributor.author | Ching-Yi Huang | en |
dc.contributor.author | 黃靖禕 | zh_TW |
dc.date.accessioned | 2021-06-16T16:08:05Z | - |
dc.date.available | 2013-06-21 | |
dc.date.copyright | 2013-06-21 | |
dc.date.issued | 2012 | |
dc.date.submitted | 2013-05-31 | |
dc.identifier.citation | 一、中文文獻
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The Current Status of CRM Training and its Regulation in Europe. In Klaus-Martin Goeters (Ed.), Aviation Psychology: Practice and Research (pp. 221-230). Burlington, VT: Ashgate. Benner, L. (1975). D.E.C.I.D.E. in hazardous materials emergencies. Fire Journal, 69 (4), 13-18. Berlin, Gruber, Holmes, Jensen, Lau , Mills, and O'Kane. (1982). Pilot judgment training and evaluation, Volume I (DOT/FAA/CT-82/56-1). Daytona Beach, FL: Embry-Riddle Aeronautical University. Berndt Brehmer. (2005). The Dynamic OODA Loop: Amalgamating Boyd’s OODA Loop and the Cybernetic Approach to Command and Control. Retrieved April 20, 2011, from Swedish National Defense College, Department of War Sciences Web site: http://www.dodccrp.org/events/10th_ICCRTS/CD/papers/365.pdf Billings, C.E. (1991). Human-centered aircraft automation: A concept and guidelines. Moffett Field, CA: NASA-Ames Research Center. Cannon-Bowers, J.A., Salas, E. & Pruitt, J.S. (1996). Establishing the boundaries of a paradigm for decision-making research. Human Factors, 38 (2), 193-205. Diehl, A.E., Hwoschinsky, P.V., Lawton, R.S. & Livack, G.S. (1987). Aeronautical decision-making for student and private pilots (DOT/FAA/PM-86/4). Frederick, MD: AOPA Air Safety Foundation. Driskill, W.E., Weissmuller, J.J., Quebe, J.C., Hand, D.K. & Hunter, D.R. (1998). Evaluating the decision-making skills of general aviation pilots (DOT/FAA/AM-98/7). Washington, DC: Office of Aviation Medicine, Federal Aviation Administration. Eduardo Salas, Katherine A. Wilson & Eleana Edens. (2009) Crew Resource Management. Farnham, England ; Burlington, VT : Ashgate. Federal Aviation Administration. (2008). Instrument Flying Handbook, Oklahoma City, OK: Author. Federal Aviation Administration. (2008). Pilot's Handbook of Aeronautical Knowledge. Oklahoma City, OK: Author. Federal Aviation Administration. (1999). Progressive decision-making for general aviation pilots. [CDROM]. Washington, DC: Aviation Safety Program. Federal Aviation Administration. (1991). Advisory Circular No. 60-22, Oklahoma City, OK: Author. Green, Muir, James , Gradwell, & Green. (1996). Human Factor for Pilots. Hants, UK: Ashgate. Hammond, K.R., McClelland, G.H. & Mumpower, J.(1980). Human judgment and decision-making: theories, methods and procedures. New York: Praeger Press. Jensen, R.S.,Guilkey, J.E. & Hunter, D.R. (1998). An evaluation of pilot acceptance of the personal minimums training program for risk management (DOT/FAA/AM-98/6). Washington, DC: Federal Aviation Administration. Jensen, R.S. (1988). Creating a ‘1000 Hour’ pilot in 300 hours through judgement training. In Proceedings of the Workshop on Aviation Psychology. Newcastle, Australia: Institute of Aviation, University of Newcastle. Jensen, R.S. & Chappell, S. (1983). Pilot performance and workload assessment: An analysis of pilot errors. Contractor Final Report for NASA Contract No. NAG 2-184. Columbus, OH: Ohio State University. Judith M. Orasanu. (1993). Decision-making in the cockpit. In Earl L. Wiener, Barbara G. Kanki, & Robert L. Helmreich (Eds.), Cockpit resource management (pp. 137-172). London, UK: Academic Press. Kaempf, G.L. & Klein, G. (1994). Aeronautical decision-making: The next generation. In N. Johnston, N. McDonald & R. Fuller (Eds.), Aviation psychology in practice. Brookfield, VT: Ashgate. Kochan, J.A., Jensen, R.S. & Chubb, G.P. (1997). A new approach to aeronautical decision-making: The expertise method (DOT/FAA/AM-97/6). Washington, DC: Federal Aviation Administration, Office of Aviation Medicine. PlaneCrashInfo.com. (2011). Accident Statistics. Retrieved May 12, 2011, from http://www.planecrashinfo.com/cause.htm Prince, C., & Salas, E. (1997). Situation assessment for routine and flight decision making. International Journal of Cognitive Ergonomics, 1 (4), 315-324. Rasmussen, J. (1983). Skill, rules, and knowledge: Signals, signs and symbols, and other distinctions in human performance models. IEEE Transactions on Systems, Man and Cybernetics, Vol. SMC-13, No. 3. Rhona Flin. (2004). The NOTECHS System. In Klaus-Martin Goeters (Ed.), Aviation Psychology: Practice and Research (pp. 245-249). Burlington, VT : Ashgate. Robert Mauro, Immanuel Barshi, Stacey Pederson, & Patricia Bruininks. (2001) Affect, Experience, and Aeronautical Decision-making. Retrieved April 24, 2011, from Oklahoma State University, Web site: http://frontpage.okstate.edu/coe/toddhubbard/CRM%20stuff/CRM%20FAA%20Training/Mauro.pdf Stokes, A., Kemper, K. & Kite, K. (1997). Aeronautical decision-making, cue recognition, and expertise under time pressure. In C.E. Zsambok & G. Klein (Eds.), Naturalistic decision-making. Mahwah, NJ: Lawrence Erlbaum Associates. | |
dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/62708 | - |
dc.description.abstract | 飛行員執行飛航任務時,係處於極高壓的情境,諸如面對時差、不同國籍的飛行員間之溝通與文化差異、正駕駛與副駕駛間之衝突與調和、高空大氣壓力及乾燥環境、身負『眾多乘客及其家庭安危』的重任、以及貨物是否無恙抵達目的地等。職是之故,約於1980年代,世界各國即對民航飛行員之訓練及決策模式展開一連串的研究,以期提高飛航安全。然而,飛行決策影響飛航安全甚鉅,但因其具有高度安全性及時效性之要求,故一般管理學領域中的決策模式皆難以適用於飛行決策上。
本文探討民航飛行決策模式的理論及相關研究,並以「半結構式訪談」為研究方法之一,深入訪談6位不同背景的臺籍民航飛行員,以瞭解實務上飛行決策模式的操作概況,而訪談內容由以下五個主題所構成:飛行決策的學習、飛行決策模式的運用、實務上的操作情形、飛行決策過程、以及飛行決策的影響因素等。 研究結果顯示,飛行員學習民航飛行決策模式的時點,會因飛行訓練背景、航空公司、飛行學校及飛行教官等的不同而有所差異,且飛行員間對於飛行決策模式的操作情形不一,有的會同時運用兩套以上的飛行決策模式,有的則基於避免失焦及熟練等理由,認為應只運用一套決策模式即可;此外,國籍、文化及飛行背景等之差異會影響飛行決策,故須藉由妥善溝通及標準化決策模式、訓練方式及作業流程等來緩解該影響。 本研究認為,民航飛行決策模式應為一決策循環,且最初的決策步驟於決策過程中具關鍵性的地位,影響整體決策時程甚鉅;此外,須權衡決策的精緻性與時效性來設計民航飛行決策模式,故決策步驟的數量應適中而不宜過多。 | zh_TW |
dc.description.abstract | Aviation is full of decisions. When conducting aviation missions, in order to avoid undesired results happening, commercial airline pilots should make numerous decisions in extremely high pressure due to tackling jet lag, cultural difference, cockpit gradient, uncomfortableness derived from low atmospheric pressure and humidity, the safety of passengers and cargoes, etc. In a nutshell, “well aeronautical decision-making, safe aviation.” This prompts worldwide focus on crew resource management, aeronautical decision-making model and training methods for commercial airline pilots.
In this thesis, the author firstly explores theories and relevant studies of aeronautical decision-making model for civil aviation; Secondly, the author conducts semi-structural interviews with six commercial airline pilots with different background, and the main issues of these in-depth interviews are composed of learning aeronautical decision-making, aeronautical decision-making model in practice, the aeronautical decision-making process and factors of aeronautical decision-making. According to these interviews, individual pilot has his or her own learning path of aeronautical decision-making model on account of various policies airline companies and flying schools adopt. Besides, when conducting aviation mission, some pilots simultaneously capitalize on two or more aeronautical decision-making models, and others choose to focus on one model for proficiency and simplicity. Furthermore, the fact of diversified pilot members in airline companies has its pros and cons, and the cons could be improved by proper communication, standardizing the decision-making model and unifying training program. In the author’s opinion, aeronautical decision-making model for civil aviation must be a decision cycle, and the first step of decision-making plays as a crucial role in decision process; Moreover, the number of steps in aeronautical decision-making model should be of moderation for balancing sophistication and timeliness. | en |
dc.description.provenance | Made available in DSpace on 2021-06-16T16:08:05Z (GMT). No. of bitstreams: 1 ntu-101-R98741020-1.pdf: 848946 bytes, checksum: 6089d097182555097230e1bc57284e0f (MD5) Previous issue date: 2012 | en |
dc.description.tableofcontents | 目 錄
口試委員會審定書……………………………………………...i 誌謝………………………………………………………………………..ii 中文摘要……………………………………………………………….iii Abstract……………………………………………………...iv 圖目錄………………………………………………………………….viii 表目錄…………………………………………………………………..ix 第一章 緒論 ........... 1 第一節 研究動機 ........ 1 第二節 研究目的 ........ 3 第三節 研究方法 ........ 4 ㄧ、深度訪談法 ......... 4 二、半結構式訪談 ....... 5 第二章 文獻探討 ........ 6 第一節 飛行決策的相關研究 .......... 6 一、飛行決策的關鍵因素 ............. 6 二、影響飛行決策的因素 ............. 7 三、飛行決策錯誤的類型 ............. 8 四、飛行決策與飛行員能力及技能的關係 ....... 10 五、飛行決策能力的評估 .................. 11 第二節 飛航經驗與飛行決策 ................ 12 一、飛行時數與飛行決策的關係 .............. 12 二、專家飛行員的概念與飛行決策 ............ 12 三、專家飛行員與見習飛行員在決策上的異同 .... 15 第三章 民航飛行決策模式的概念 .......................................................... 16 第一節 飛行決策的意義及重要性 ..................................................... 16 第二節 飛行決策的發展 ..................................................................... 16 第三節 影響飛行決策的因素 ....................................18 一、飛行員的身心狀態 .................................................................... 18 二、飛行員的態度 ............................................................................ 18 vi 第四節 飛行決策的類型 ..................................................................... 20 一、Rasmussen的分類方式 ............................................................. 20 二、Judith M. Orasanu的分類方式.................................................. 20 第五節 飛行決策的步驟 ..................................................................... 21 一、界定問題 ..................................................................................... 22 二、選擇行動方案 ............................................................................ 22 三、執行決策及評估結果 ................................................................ 22 第六節 飛行決策模式 ......................................................................... 23 一、飛行決策的過程 ........................................................................ 23 二、執行飛行決策的模式 ................................................................ 25 第四章 深度訪談與分析 .......................................................................... 37 第一節 訪談對象 ................................................................................... 37 第二節 訪談過程 ................................................................................... 41 一、訪談原則 ..................................................................................... 41 二、訪談大綱 ..................................................................................... 41 第三節 訪談結果分析 ........................................................................... 43 一、民航飛行決策模式的學習時點 ................................................ 43 二、飛行決策與飛行決策模式的訓練 ............................................ 44 三、受訪者對民航飛行決策模式理論的認識程度 ........................ 45 四、實務上民航飛行決策模式的操作情形 .................................... 46 五、受訪者所採用的民航飛行決策模式 ........................................ 48 六、飛行決策模式運用上及飛行決策過程中會遇到的困難 ....... 49 七、文化差異如何影響飛行決策 .................................................... 50 八、飛行背景的差異如何影響飛行決策 ........................................ 51 九、生長背景的差異如何影響飛行決策 ........................................ 52 十、民航飛行決策模式的設計與運用 ............................................ 52 十一、飛行決策過程中的要點 ........................................................ 54 第五章 結論 ............................................................................................. 56 第一節 結論.......................................................................................... 56 一、飛行員為飛航任務的管理者 .................................................... 56 二、民航飛行決策模式應盡可能簡化 ............................................ 58 三、決策模式中的初始步驟會顯著影響後續的決策過程 ........... 59 四、壓力管理在飛行決策過程中佔有舉足輕重的地位 ............... 59 五、飛行決策乃受座艙文化影響之團體決策 ................................ 60 vii 第二節 未來研究方向 ......................................................................... 60 參考文獻 ..................................................................................................... 63 一、中文文獻 ......................................................................................... 63 二、英文文獻 ......................................................................................... 63 附錄一、訪談同意書 ................................................................................ 67 附錄二、A飛行員訪談記錄 .................................................................... 68 附錄三、B飛行員訪談記錄 ..................................................................... 78 附錄四、C飛行員訪談記錄 ..................................................................... 86 附錄五、D飛行員訪談記錄 .................................................................... 92 附錄六、E飛行員訪談記錄 ................................................................... 100 附錄七、F飛行員訪談記錄 ................................................................... 106 viii 圖目錄 圖2.1 飛行員的能力及技能模型……………………………….…..…..10 圖2.2 專家飛行員模式 ………………………………………………...14 圖3.1 飛行員的決策步驟……………………………………………….23 圖3.2 傳統的飛行決策過程…………………………………………….24 圖3.3 改良後的飛行決策過程…………………………………….……25 圖3.4 「理解、處理、執行」模式(3P模式)…………….…………………28 圖3.5 OODA循環………………………………………………………..33 圖3.6 DECIDE模式……………………………………………………...35 圖4.1 我國航空公司飛行員來源種類………………………………….39 圖4.2 飛行訓練的階段與流程………………………………………….43 圖4.3 FORDEC模式……………………………………………………..47 圖5.1 飛航任務流程概要……………………………………………….56 | |
dc.language.iso | zh-TW | |
dc.title | 民航飛行決策模式之研究 | zh_TW |
dc.title | A Study on Aeronautical Decision-making Model for Civil Aviation | en |
dc.type | Thesis | |
dc.date.schoolyear | 101-2 | |
dc.description.degree | 碩士 | |
dc.contributor.coadvisor | 王全三 | |
dc.contributor.oralexamcommittee | 許耀文 | |
dc.subject.keyword | 飛行決策模式,組員資源管理,飛航安全, | zh_TW |
dc.subject.keyword | Aeronautical Decision-making,Crew Resource Management,Aviation Safety, | en |
dc.relation.page | 111 | |
dc.rights.note | 有償授權 | |
dc.date.accepted | 2013-06-03 | |
dc.contributor.author-college | 管理學院 | zh_TW |
dc.contributor.author-dept | 商學研究所 | zh_TW |
顯示於系所單位: | 商學研究所 |
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