Skip navigation

DSpace

機構典藏 DSpace 系統致力於保存各式數位資料(如:文字、圖片、PDF)並使其易於取用。

點此認識 DSpace
DSpace logo
English
中文
  • 瀏覽論文
    • 校院系所
    • 出版年
    • 作者
    • 標題
    • 關鍵字
    • 指導教授
  • 搜尋 TDR
  • 授權 Q&A
    • 我的頁面
    • 接受 E-mail 通知
    • 編輯個人資料
  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 管理學院企業管理專班(Global MBA)
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/61990
完整後設資料紀錄
DC 欄位值語言
dc.contributor.advisor戚樹誠
dc.contributor.authorHelen Youen
dc.contributor.author游惠宇zh_TW
dc.date.accessioned2021-06-16T13:22:04Z-
dc.date.available2013-08-09
dc.date.copyright2013-08-09
dc.date.issued2013
dc.date.submitted2013-07-25
dc.identifier.citationAdler, R. B., & Proctor II, R. F. (2010). Looking Out, Looking In (13th ed.).
Boston, MA: Wadsworth, Cengage Learning.
Adler, R. B., Rosenfeld, L., Proctor, R., & Winder, C. (2009). Interplay: The Process
of Interpersonal Communication. Don Mills, ON: Oxford University Press.
Barrick, M. R., & Mount M. K. (1991). The Big Five Personality
Dimensions and Job Performance: a Meta-Analysis. Personnel Psychology, 44,
1-26.
Bartram, T., & Casimir, G. (2007). The Relationship Between Leadership and
Follower In-Role Performance and Satisfaction with the Leader: The Mediating
Effects of Empowerment and Trust in the Leader. Leadership & Organization Development Journal, 28(1), 4 – 19.
Besco, R. O. (1994). Pilot Personality Testing and the Emperor’s New Clothes.
Ergonomics in Design, 24-28.
Campbell, J. P. (1990). Modeling the Performance Prediction Problem in Industrial
and Organizational Psychology. In M. D. Dunnette and L. M. Hough (Eds.),
Handbook of Industrial and Organizational Psychology (pp.687-732). Palo Alto, CA: Consulting Psychologies Press.
Dirks, K. T., & Ferrin, D. L. (2002). Trust in Leadership: Meta-Analytic Findings
and Implications for Research and Practice. Journal of Applied Psychology, 87,
611-618.
Gibb, J. R. (1961). Defensive and Supportive Communication. Journal of
Communications, 4, 141-148.
Graen, G. B., & Uhl-Bien, M. (1995). The Relationship-Based Approach to
Leadership: Development of LMX Theory of Leadership over 25 Years:
Applying a Multi-Level, Multi-Domain Perspective. Leadership Quarterly, 6(2),
219-247.
Graziano, W. G., & Eisenberg, N. H. (1997). Agreeableness: a Dimension of
Personality. Handbook of Personality Psychology (pp. 795-824). San Diego,
CA: Academic Press.
Helmreich, R. L., Merritt, A. C., Wilhelm, J. A., & Klinect, J. R. (2001). Culture,
Error and Crew Resource Management. In E. Sales, C. A. Bowers & E. Edens
(Eds.), Improving Teamwork in Organizations (pp. 305-311). Hillsdale, NJ:
Erlbaum.
Herzberg, H. F. (1968). One More Time: How Do You Motivate Employees?.
Harvard Business Review, 1987 Sept-Oct.
Hogan, J., & Ones D. S. (1997). Conscientiousness and Integrity at Work.
Handbook of Personality Psychology (pp. 849-870). San Diego, CA: Academic
Press.
Hoppock, R. (1935). Job Satisfaction, 47 . New York, NY: Harper and Brothers.
Huang, X., Iun, J., Liu, A., & Gong, Y. (2010). Does Participative
Leadership enhance Work Performance by inducing Empowerment or Trust?
The Differential Effects on Managerial and Non-managerial Subordinates. Journal of Organizational Behavior, 31, 122-143.
IATA. (2012). Guidance Material and Best Practices for Pilot Aptitude Testing (2nd
ed.). Montreal, QC: IATA publications.
Johansson, C., Miller, V. D., & Hamrin, S. (2011). Communicative
Leadership: Theories, Concepts and Central Communication Behaviors.
Department of Media and Communication, Mid Sweden University.
John, O. P. (1990). The Big Five Factor Taxonomy: Dimensions of Personality
in the Natural Language and in Questionnaires. Handbook of Personality:
Theory and Research (pp. 66-100). New York, NY: the Guilford Press.
Judge, T. A., Locke, E. A., & Durham C. C., (1997). The Dispositional Causes of
Job Satisfaction: A core Evaluations Approach. Research in Organizational
Behavior, 19, 151-188.
Krause, S. S. (2003). Aircraft Safety: Accident Investigations, Analyses, &
Applications (2nd ed.). New York, NY: McGraw-Hill Books.
Kreitner, R., & Kinicki, A. (2004). Organizational Behavior (5th ed.). New York, NY:
McGraw-Hill Books.
Loukopoulus, L. D., Dismukes, R. K., & Barshi, I. (2003).
Concurrent Task Demands in the Cockpit: Challenges and Vulnerabilities in
Routine Flight Operations. 12th International Symposium on Aviation
Psychology.
Madlock, P. E. (2013). The Influence of Conflict Management, Leadership, and
Communication on Employee Job Satisfaction. Human Communication, 15(2), 121-138.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (2007). An Integrative
Model of Organizational Trust: Past, Present, and Future. Academy of
Management Review, 32(2), 344-354.
McCrae, R. R., & Costa, Jr. P. T. (1997). Conceptions and Correlates of
Openness to Experience. Handbook of Personality Psychology (pp. 825-847).
San Diego, CA: Academic Press.
McShane, S. L., Von Glinow & Ann, M. (2005). Organizational behavior
(3rd ed.). New York, NY: McGraw-Hill/Irwin.
Merritt, A., & Klinect, J. (2006). Defensive Flying for Pilots: an
Introduction to Threat and Error Management. The LOSA Collaborative.
Najafi, S., Noruzy, A., Azar, H. K., Nazari-Shirkouhi, S., & Dalvand, M. R. (2011).
Investigating the Relationship between Organizational Justice, Psychological
Empowerment, Job Satisfaction, Organizational Commitment and
Organizational Citizenship Behavior: An Empirical Model. African Journal of
Business Management, 5(13), 5241-5248.
Ping, H., Mujtaba, B. G., Whetten, D. A., & Wei, Y. (2012). Leadership Personality
Characteristics and Upward Trust: A Study of Employee-Supervisor Dyads in
China. The Journal of Applied Business Research, 2012, 28(5), 1001-1016.
Quinlan, L. M. (2008). Leader Personality Characteristics and their Effects on Trust
in the Organizational Setting. Walden University.
Reason, J. (1990). The Contribution of Latent Human Failures to the Breakdown
of Complex Systems. Philosophical Transactions of the Royal Society of
London. Series B, Biological Sciences 327, 475–484.
Robbins, S. P. (2002). Organizational Behavior (10th ed.). New Jersey, NJ:
Prentice-Hall.
Spreitzer, G., & Donenson, D. (2005). Musing on the Past and Future of
Employee Empowerment. Handbook of Organizational Development. Thousand Oaks, CA: Sage Publications.
TACARE Publication, August 2012 (pp. 2-4).
Tenerife airport disaster. (n.d.). Retrieved March 20, 2013 from Wikipedia:
http://en.wikipedia.org/wiki/Tenerife_airport_disaster
US Airways Flight 1549. (n.d.). Retrieved March 24, 2013 from Wikipedia:
http://en.wikipedia.org/wiki/US_Airways_Flight_1549
Watson, D., & Clark, L. A. (1997) Extraversion and its Positive Core.
Handbook of Personality Psychology (pp. 767-793). San Diego, CA: Academic
Press.
Zaccaro, S. J., Kemp, C. and Bader, P. (2004). Leadership Traits and Attributes.
The Nature of Leadership (pp. 101-124). Thousand Oaks, CA: Sage
Publications.
dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/61990-
dc.description.abstract民航機師是飛行安全的維護者。透過訓練及手冊的研讀,機師所該具備的技術能力受到不斷地精進。但在也同樣重要的人際互動能力上,多半只能靠經驗及室內課程達到提醒的目的。因而作者希望藉由這份研究,重新歸納出正機師之人格特質對飛行操作環境的影響,以期能作為未來民航正駕駛從業人員的借鏡,期許成為駕駛艙內更適宜的領導角色。zh_TW
dc.description.abstractPilots, facilitators of safe flight operations, require different areas of competencies to maintain the highest safety margins. Unlike other competencies, which can be refined through trainings and the study of manuals, the equally important interpersonal skills are usually enhanced through experience and discussed in CRM courses. Therefore through this study, the author would like to reinforce the importance of captain’s personality effect on cockpit’s communication environment and on first officers’ empowerment by the captain and trust in the captain, thus further having an impact on first officers’ flight performance and flight satisfaction. The relationship of these concepts could act as a reminder and self-check mechanism for the captains-to-be on how to be a better leader in the cockpit.en
dc.description.provenanceMade available in DSpace on 2021-06-16T13:22:04Z (GMT). No. of bitstreams: 1
ntu-102-R00749006-1.pdf: 2028446 bytes, checksum: 27e3d8c74534057ec5e31f4c97a2b7a0 (MD5)
Previous issue date: 2013
en
dc.description.tableofcontents口試委員會審定書…………………………………………………………………….i
中文摘要.……………………………………………………………………………..ii
Abstract.……………………………………………………………………….……iii
Introduction……………………………………………………………………..……..1
Industry Background Information.………………………………………………….…2
Case.…………………………………………………………………………………...6
Propositions.……………………………………………………………………….....13
OCEAN (Big Five).……………………………………………………………..14
Open Communication Climate.…………………………………………………17
Empowerment.…………………………………………………………………..18
Trust.……………………………………………………………………………20
OCEAN Matrix.…………………………………………………………………21
Flight Performance.…………………………………………………………….27
Flight Satisfaction.………………………………………………...……………34
Discussion.…………………………………………………………………………...36
Conclusion.…………………………………………………………………………...38
References.…………………………………………………………………………...40
Appendix 1: Personality Descriptors (John).……………………………………….44
Appendix 2: Line Interview Excerpts.……………………………………………….45
dc.language.isoen
dc.subject人格特質,溝通氛圍,授權,信任,飛行績效,飛行滿意度zh_TW
dc.subject Trusten
dc.subject Empowermenten
dc.subject Flight Performanceen
dc.subjectPersonality/OCEAN/Big Fiveen
dc.subject Flight Satisfactionen
dc.subject Open Communicationen
dc.title民航正機師之人格特質與副駕駛之飛行績效與飛行滿意度zh_TW
dc.titleAirline Captain's Personality and First Officers' Flight Performance and Satisfactionen
dc.typeThesis
dc.date.schoolyear101-2
dc.description.degree碩士
dc.contributor.oralexamcommittee羅新興,陳淑貞,梁欣光
dc.subject.keyword人格特質,溝通氛圍,授權,信任,飛行績效,飛行滿意度,zh_TW
dc.subject.keywordPersonality/OCEAN/Big Five, Open Communication, Empowerment, Trust, Flight Performance, Flight Satisfaction,en
dc.relation.page46
dc.rights.note有償授權
dc.date.accepted2013-07-25
dc.contributor.author-college管理學院zh_TW
dc.contributor.author-dept企業管理碩士專班zh_TW
顯示於系所單位:管理學院企業管理專班(Global MBA)

文件中的檔案:
檔案 大小格式 
ntu-102-1.pdf
  未授權公開取用
1.98 MBAdobe PDF
顯示文件簡單紀錄


系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。

社群連結
聯絡資訊
10617臺北市大安區羅斯福路四段1號
No.1 Sec.4, Roosevelt Rd., Taipei, Taiwan, R.O.C. 106
Tel: (02)33662353
Email: ntuetds@ntu.edu.tw
意見箱
相關連結
館藏目錄
國內圖書館整合查詢 MetaCat
臺大學術典藏 NTU Scholars
臺大圖書館數位典藏館
本站聲明
© NTU Library All Rights Reserved