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http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/59863
標題: | 律師業對資訊系統需求之研究 Information System Requirements of the Attorney Industry |
作者: | Wen-Ting Cheng 鄭文婷 |
指導教授: | 翁崇雄,林永松 |
關鍵字: | 律師,律師業,資訊系統,期望,認知, attorney,attorney industry,information system,expect,user satisfaction, |
出版年 : | 2017 |
學位: | 碩士 |
摘要: | 律師的執業環境,在律師高錄取率情況下使法律服務市場競爭激烈,網際網路的普及應用亦是影響律師事務所之經營管理,如何減輕律師工作負擔、提升工作效能,以降低經營成本,並且滿足業務成長需求,是本文研究之目的。
本研究先以訪談20位執業律師對資訊系統的功能需求,發現律師業之資訊系統應具有撰狀工具、輔助撰狀工具、工作排程、計算功能、對外連結及客戶管理系統等六大構面,透過此等構面發展出電子問卷,回收158份問卷後為分析問卷之結果確認撰狀工具、輔助撰狀工具、工作排程、計算功能、對外連結及客戶管理系統等六大構面仍屬需要,但其中各個功能所呈現的期望與認知互有消長,可供作日後研發律師業的資訊系統之參考。 研究結果亦發現礙於現行實務上並未存在有律師業的資訊系統(或律師們普遍並未使用過),使得研究結果恐有流於想像之虞,因此如何透過實際研發得出律師業的資訊系統,再由律師實際操作使用後進行進一步的訪查,始能得知律師們實際真正需要的資訊系統及其滿意度。 High passing rate, caused attorneys’ competition to be intensely.The internet popularization also affects management and operation of the law office. How to reduce attorneys working load, cost of operation, promotion efficiency, and meets the service growth is the goal of this thesis. This research interviewed 20 professional attorneys about their demand on the information system function.The result of interview indicated that the information system should include six functions:writing shape tool, assistant writing shape tool, schedules arranging, computation function, foreign links and the customer management system.Accordingly,this research developed electronic questionnaire covering the above-mentioned functions.After 158 questionnaires been collected and analyzed, this research confirmed the shape tool, the assistance writing shape tool, schedules arranging, the computation function, foreign links and the customer management system are needed. But each function presents that the expectation and the cognition have increased and decreased mutually. The findings can be the reference for future researches and for developing attorney's industry information system. The research also discovered the information system for attorney industry does not exist yet, so the research does not based on a current real information systems. Therefore, it is suggested that future study can be undertaken when there will be an information system developed for the attorney profession. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/59863 |
DOI: | 10.6342/NTU201700340 |
全文授權: | 有償授權 |
顯示於系所單位: | 資訊管理組 |
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ntu-106-1.pdf 目前未授權公開取用 | 3.09 MB | Adobe PDF |
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