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| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 鄭伯壎(Bor-Shiuan Cheng) | |
| dc.contributor.author | Pin-Le Lee | en |
| dc.contributor.author | 李品樂 | zh_TW |
| dc.date.accessioned | 2021-06-16T08:22:12Z | - |
| dc.date.available | 2017-03-18 | |
| dc.date.copyright | 2014-03-18 | |
| dc.date.issued | 2013 | |
| dc.date.submitted | 2014-01-26 | |
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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/58613 | - |
| dc.description.abstract | 近年來，領導者情緒勞動議題越來越受到研究者重視。早期情緒勞動探討的對象，多以第一線服務人員為主，並未將焦點放置在組織成員身上，一直到近期，領導者情緒勞動議題才被開啟。然而，雖然有越來越多學者強調領導者情緒勞動在領導歷程中所扮演的重要角色，但是截至目前為止，領導者情緒勞動內涵仍不清楚。有鑑於此，本研究採取關鍵事例法，蒐集領導者在工作上所做的情緒勞動事例，透過歸納分析藉以釐清領導者情緒勞動內涵。本研究橫跨不同產業總共蒐集75份有效主管問卷。結果顯示：（1）領導者的表層演出與深層演出各包含兩個次向度，表層演出包含｢忍氣吞聲｣與｢裝模作樣｣；深層演出包含｢認知評估｣與｢注意力轉移｣。（2）領導者情緒勞動的目的可分成人際取向與工作取向，人際取向的目的包含｢關懷部屬｣與｢維繫關係｣兩個向度；工作取向的目的包含｢確保組織運作｣與｢形塑專業形象｣兩個向度。（3）領導者情緒勞動內涵包含四種類別，分別是｢真誠工作｣、｢逢場作戲｣、｢真誠待人｣與｢虛與委蛇｣。最後，根據研究結果進一步討論研究貢獻、研究限制及未來研究方向。 | zh_TW |
| dc.description.abstract | There had been a growing interest in the topic of leaders’ emotional labor for the past few years. During the early stages, the research of emotional labor had solely focused on front line staff and few had looked at the emotional labor of members within an organization. Only until recent year, research interest about the leaders’ emotional labor bloomed and more and more researchers had emphasized the importance of emotional labor in the process of leading. However, the connotations of leaders’ emotional labor are still unclear. And in view of this, the current research proposed to use Critical Incident Technique to analyze the connotation of leaders’ emotional labor from workplace incidents that are related to leaders’ emotional labor. There are a total of 75 surveys collected and results suggested that: (1) There are two latent dimensions for leaders’ surface acting (Submit to Humiliation & Bumbling) and deep acting (Cognitive Appraisal & Attentional Deployment). (2) The goals for leaders’ emotional labor can be differentiated into interpersonal orientation and task orientation. Both interpersonal and task orientations encompass two further dimensions. Interpersonal orientation includes dimensions of (a) Care for Subordinates and (b) Maintaining Relationships whereas task orientation includes the (c) Ensure the Organization Operates and (d) Shaping a Professional Image dimensions. (3) Leaders’ emotional labor consists of four categories: “Sincere Work”, “Flirtatious Work”, “Sincere Mix In”, and “Virtual Mix In”. Finally, contributions, limitations, and future research are discussed. | en |
| dc.description.provenance | Made available in DSpace on 2021-06-16T08:22:12Z (GMT). No. of bitstreams: 1 ntu-102-R00227108-1.pdf: 1233538 bytes, checksum: 0682fbdef63652626901fa273ae1ea07 (MD5) Previous issue date: 2013 | en |
| dc.description.tableofcontents | 第一章 緒論 1
第二章 文獻探討 5 第一節 情緒勞動概念與研究對象 5 第二節 領導者情緒勞動 11 第三節 情緒勞動內涵—表層演出與深層演出 17 第四節 領導者情緒勞動目的 24 第五節 研究議題 26 第三章 研究方法 27 第一節 研究對象 27 第二節 研究工具 30 第三節 研究程序 34 第四節 資料分析 35 第四章 研究結果 39 第一節 領導者情緒勞動做法 39 第二節 領導者情緒勞動目的 48 第三節 領導者情緒勞動內涵 55 第五章 討論與建議 73 第一節 研究結果與討論 73 第二節 研究限制 86 第三節 未來研究方向 87 第四節 管理實務上的應用 90 參考文獻 93 附錄、領導者情緒勞動問卷 101 | |
| dc.language.iso | zh-TW | |
| dc.subject | 領導者情緒勞動 | zh_TW |
| dc.subject | 人際取向 | zh_TW |
| dc.subject | 情緒勞動目的 | zh_TW |
| dc.subject | 深層演出 | zh_TW |
| dc.subject | 表層演出 | zh_TW |
| dc.subject | 工作取向 | zh_TW |
| dc.subject | 情緒勞動內涵 | zh_TW |
| dc.subject | task orientation | en |
| dc.subject | the connotation of leaders’ emotional labor | en |
| dc.subject | surface acting | en |
| dc.subject | deep acting | en |
| dc.subject | emotional labor goals | en |
| dc.subject | interpersonal orientation | en |
| dc.subject | leaders’ emotional labor | en |
| dc.title | 領導者對部屬的情緒勞動:原因與做法 | zh_TW |
| dc.title | Leader's emotional laboring toward subordinate:Why and How? | en |
| dc.type | Thesis | |
| dc.date.schoolyear | 102-1 | |
| dc.description.degree | 碩士 | |
| dc.contributor.oralexamcommittee | 王叢桂(Chung-Kwei Wang),吳宗祐(Tsung-Yu Wu),黃敏萍(Min-Ping Huang) | |
| dc.subject.keyword | 領導者情緒勞動,情緒勞動內涵,表層演出,深層演出,情緒勞動目的,人際取向,工作取向, | zh_TW |
| dc.subject.keyword | leaders’ emotional labor,the connotation of leaders’ emotional labor,surface acting,deep acting,emotional labor goals,interpersonal orientation,task orientation, | en |
| dc.relation.page | 108 | |
| dc.rights.note | 有償授權 | |
| dc.date.accepted | 2014-01-27 | |
| dc.contributor.author-college | 理學院 | zh_TW |
| dc.contributor.author-dept | 心理學研究所 | zh_TW |
| 顯示於系所單位： | 心理學系 | |
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