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| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 謝清佳(Ching-Cha Hsieh) | |
| dc.contributor.author | Jen-Wel Chen | en |
| dc.contributor.author | 陳仁偉 | zh_TW |
| dc.date.accessioned | 2021-06-16T06:40:38Z | - |
| dc.date.available | 2015-08-08 | |
| dc.date.copyright | 2014-08-08 | |
| dc.date.issued | 2014 | |
| dc.date.submitted | 2014-07-30 | |
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| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/57293 | - |
| dc.description.abstract | 資訊科技引發組織持續競爭優勢的現象，九十年以後一直是學者所關心的研究議題；另一方面企業更是關注於如何用資訊科技來打造持續競爭優勢。本論文的個案組織正是利用資訊科技創造持續競爭優勢的典範機構。本論文嘗試超越過去偏重於成功因素的分析研究，採用詮釋性研究方法，將個案組織長達15年的歷程視為一個處於渾沌狀態的開放系統，使用複雜理論耗散結構的四個機制詮釋個案組織用資訊科技引發持續競爭優勢的整個動態歷程分析：依據複雜理論耗散結構，個案組織是經由外在環境變化，引發內部的「擾動漲縮」，並採用資訊科技因應環境變化，再次不斷引發擾動漲縮，而這些漲縮經由「正向回饋循環」不斷增強擾動的幅度，而終至突破組織慣性，產生全新的局面，亦即所謂的新秩序或新的競爭優勢。為維持新的局面，依耗散結構會有「制衡機制」與「重組機制」與「正向回饋循環」共同運作，以維持新秩序的穩定。
本研究詮釋的結果發現個案組織在15年之中，有四波擾動漲縮，突破組織慣性產生組織持續競爭優勢，分別是(1)數位學習、(2)以資訊科技打造終身教育第一品牌、(3)快速回應與(4)終身教育拓展BOT/OT的持續競爭優勢。浮現四個正向回饋循環，分別是(1)財務政策與資訊科技投資的正向回饋循環、(2)虛－實正向回饋循環、(3)利害關係團體與資訊科技建置之正向回饋循環與(4)終身教育人口與資訊科技建置的正向回饋循環，這些正向回饋循環，不斷增強，終至促成這些演變。在此四個正向回饋循環，個案組織呈現五個制衡機制：(1)任命資訊長為執行長、(2)營利至上、(3)山頭式管理風格、(4)法令規範與(5)資訊科技本身，讓系統避免過度發展而致崩潰。透過(1)資訊科技成果內化來重組，讓資訊科技融入組織運作中，並(2)透過資訊科技成果外展來重組，讓資訊科技運作模式成為組織的新利基的兩個重組機制，塑造個案組織的持續競爭優勢與因應新的外在力量所形成的擾動漲縮，維持個案組織的持續競爭優勢。耗散結構四個機制圓滿地呈現個案組織如何以資訊科技引發持續競爭優勢。表現出複雜理論耗散結構四個機制的價值。 | zh_TW |
| dc.description.abstract | Abstract
Information technology increases sustainable competitive advantage has been a popular research topic after 1990; moreover, companies are getting focused on this topic as well. In our case study we pick an organization as a benchmark baseline to analyse how organization can create sustainable competitive advantage by utilizing Information technology. Instead of emphasis on the analysis of success factors, this paper attempts to use of hermeneutic case study approach. Researcher uses four dynamics of emergence posited by complexity theory’s dissipative structures model—fluctuation, positive feedback loop, stabilization, and recombination—to interpret how Information technology has created sustainable competitive advantage in case study. In the case study, the target organization has been periodically transformed itself over 15-years. Based on dissipative structures model, the target organization was changed by the external environment, fluctuation was trigged internally and the information technology was used to for the environmental changes. It made fluctuation happened again and again. The margin of fluctuation was extended via the 'positive feedback loop'. The inertia of the organization was stopped broken at the end and transformed the existing order into a new order with competitive advantage. According to the dissipative structure model, “Stabilization Dynamics”, “Recombination Dynamics” and “Positive Feedback loop Dynamics” will work together to keep stability of the new order. The results of this study: Researcher founds there are four sets of fluctuations establish new orders to stop the inertia of organization and then make organizations with sustainable competitive advantage in the past 15 years. The four sets of orders through fluctuation are (1) digital learning, (2) information technology to create the first brand of lifelong education, (3) quick response and (4) expansion of lifelong education BOT / OT sustained competitive advantage. Each new order gained momentum through numerous positive feedback loops, four of them are (1) the positive feedback loop between the financial policies and investment in information technology, (2) the positive feedback loop between visionary and real, (3) the positive feedback loop between stakeholder groups and information technology, (4) the positive feedback loop between the population of lifelong education and information technology. The positive feedback loop grows and finally contributes to the evolution of sustainable competitive advantage. Beside positive feedback loops, there are 5 Check and Balance Mechanism: (1) CEO assigns the position of Chief Information Officer, (2) “show me the money”, (3) factionism, (4) laws and regulations and (5) information technology itself provided stability throughout that evolution of sustainable competitive advantage. Through two recombination dynamics, (1) organizations were transformed by means of the Information Technology Internalization, it made the information technology integrated into the operation of the organization and (2) organizations were transformed by outcomes outreach of information technology, it made operational patters of information technology into new niches, reconstituted organization to generate sustainable competitive advantage and resisted small external forces fluctuation to maintain status of sustainable competitive advantage. Complexity theory’s dissipative structures model satisfactorily interpret how Information technology initiated sustainable competitive advantage in target organization. The study demonstrates the value of four dynamics of dissipative structures model. | en |
| dc.description.provenance | Made available in DSpace on 2021-06-16T06:40:38Z (GMT). No. of bitstreams: 1 ntu-103-D95725009-1.pdf: 7603729 bytes, checksum: 9306e14aa5365364382311f6ca15bcd8 (MD5) Previous issue date: 2014 | en |
| dc.description.tableofcontents | 目錄
口試委員會審定書……………………………………………………………… i 誌謝……………………………………………………………………………… ii 中文摘要……………………………………………………………………… vi 英文摘要……………………………………………………………………… viii 目錄……………………………………………………………………………… x 第壹章 緒論 .................................................. 1 第一節 研究動機 .......................................... 1 第二節 研究問題 .......................................... 5 第三節 研究目的 .......................................... 7 第四節 研究方法 ......................................... 10 第貳章 文獻探討 ............................................. 13 第一節 持續競爭優勢 ..................................... 13 第二節 資訊科技所引發的持續競爭優勢研究 ................. 15 (一) 資源基礎觀點(resource-based view, RBV) ........... 16 (二) 核心能力基礎觀點(competence-based view, CBV) ..... 17 (三) 動態能力觀點(dynamic capability view, DCV) ....... 18 (四) 小結 ............................................. 19 第三節 複雜理論(Complexity Theory) ...................... 19 (一) 耗散結構模型(Dissipative structure) .............. 20 (二) 遠離平衡邊緣 (far from equilibrium) .............. 22 (三) 自我組織 (self-organization) ..................... 23 (四) 擾動漲縮 (fluctuation) ........................... 23 (五) 正向回饋循環(positive feedback) .................. 24 (六) 重組(recombination) .............................. 25 第參章 研究方法 ............................................. 27 第一節 研究方法的選擇 ................................... 27 第二節 詮釋性個案研究法 ................................. 29 第三節 研究資料的蒐集 ................................... 31 (一) 問題聚焦（Focus Questions） ...................... 32 (二) 定義範圍（Specify the Domain） ................... 33 (三) 蒐集證據（Gather Evidence） ...................... 33 (四) 評論證據（Critique the Evidence） ................ 34 (五) 決定模式（Determine Patterns） ................... 34 (六) 陳述故事（Tell the story – the account） ........ 35 (七) 文字記錄（Write the transcript） ................. 35 第四節 資料整理與編碼說明 ............................... 35 (一) 資料初篩 ......................................... 36 (二) 定義研究資料 ..................................... 36 (三) 建立事件資料庫 ................................... 36 第肆章 個案描述 ............................................. 39 第一節 個案組織背景描述 ................................. 39 第二節 個案組織資訊系統架構 ............................. 40 第三節 個案組織的系統開發管理 ........................... 44 第四節 個案組織主要資訊系統 ............................. 50 (一) 虛擬商務 (Virtual Business) –業務系統與EduRP .... 51 (二) 虛擬校園(Virtual School) –iCAN .................. 67 (三) 虛擬教室 (Virtual Classroom) - Go2School ......... 72 (四) 虛擬辦公室(Virtual Office) – Myoffice ........... 76 (五) 基礎架構 –Multi-Access / RFID 校園悠遊卡 ......... 78 第五節 個案組織資訊組織架構與管理 ....................... 84 第六節 小結 ............................................. 88 第伍章 個案機構創造持續競爭優勢的歷程 ....................... 91 第一節 個案組織持續競爭優勢的緣起 ....................... 91 第二節 資訊科技發展的出發點(1996-1998) .................. 94 第三節 跑道上就位(1999-2001) ........................... 107 第四節 厚植實力(2002-2006) ............................. 130 第五節 突飛猛進(2007-2011) ............................. 146 第陸章 個案機構創造持續競爭優勢的理論詮釋 .................. 153 第一節 擾動漲縮機制 (Fluctuation Dynamics) ............. 154 (一) 經由擾動漲縮產生新秩序：第一波 .................. 156 (二) 經由擾動漲縮產生新秩序：第二波 .................. 164 (三) 經由擾動漲縮產生新秩序：第三波 .................. 173 (四) 經由擾動漲縮產生新秩序：第四波 .................. 178 第二節 正向回饋循環機制 (Positive Feedback Dynamics) ... 185 (一) 財務政策與資訊科技投資的正向回饋循環 ............ 185 (二) 虛－實正向回饋循環 .............................. 190 (三) 利害關係團體與資訊科技建置之正向回饋循環 ........ 200 (四) 終身教育人口與資訊科技建置的正向回饋循環 ........ 205 第三節 制衡化機制(Stabilization Dynamics) .............. 210 (一) 任命資訊長擔任執行長 ............................ 211 (二) 營利至上 ........................................ 213 (三) 山頭式管理風格 .................................. 214 (四) 法令規範 ........................................ 216 (五) 資訊科技扮演制衡的角色 .......................... 217 第四節 重組(Recombination Dynamics) .................... 219 (一) 透過資訊科技成果內化來重組 ...................... 219 (二) 透過資訊科技成果外展來重組 ...................... 220 第柒章 研究討論 ............................................ 223 第一節 研究意涵 ........................................ 223 (一) 外在環境的衝擊是引發改變的起點 .................. 223 (二) 資訊科技擔任內部引發的角色 ...................... 224 (三) 正向回饋循環 .................................... 226 (四) 制衡機制 ........................................ 226 (五) 重組機制 ........................................ 226 第二節 本研究結果之應用 ................................ 228 (一) 環境給予各大專院校的限制與機會是相同的，為何其他大專 院校推廣教育，未能如個案組織一般地發展？ ................ 228 (二) 個案組織未來是否能夠繼續保有持續競爭優勢？ ...... 231 (三) 以個案組織的競爭優勢到大陸發展會如何？ .......... 235 第捌章 結論 ................................................ 237 第一節 研究貢獻 ........................................ 237 (一) 理論貢獻 ........................................ 237 (二) 方法的貢獻 ...................................... 240 (三) 實務上的貢獻 .................................... 240 第二節 研究限制 ........................................ 243 (一) 可能存有研究者的個人偏見與主觀 .................. 243 (二) 資料蒐集係資管工作上所自然累積 .................. 244 (三) 事件資料整理型態的限制 .......................... 244 (四) 所採用的理論影響資料分析 ........................ 245 (五) 參與貢獻人物於案例介紹與詮釋時的限制 ............ 245 第三節 未來研究方向 .................................... 246 (一) 耗散結構機制之發展關聯分析 ...................... 246 (二) 持續競爭優勢之路徑依賴(Path Dependence)分析 ..... 246 (三) 發展基於耗散結構的資訊系統規劃架構 .............. 247 (四) 使用其他理論來探討資訊科技促成組織持續競爭優勢 .. 247 參考文獻 ........................................................ 249 | |
| dc.language.iso | zh-TW | |
| dc.subject | 資訊科技 | zh_TW |
| dc.subject | 持續競爭優勢 | zh_TW |
| dc.subject | 複雜理論 | zh_TW |
| dc.subject | 耗散結構 | zh_TW |
| dc.subject | 浮現 | zh_TW |
| dc.subject | 詮釋性個案研究 | zh_TW |
| dc.subject | 長期性研究 | zh_TW |
| dc.subject | longitudinal research | en |
| dc.subject | Information technology | en |
| dc.subject | sustainable competitive advantage | en |
| dc.subject | complexity theory | en |
| dc.subject | dissipative structure theory | en |
| dc.subject | emergence | en |
| dc.subject | hermeneutic case study | en |
| dc.title | 資訊科技與組織持續競爭優勢之分析－採用複雜理論 | zh_TW |
| dc.title | Analysis of Information Technology and
Sustainable Competitive Advantage － Using Complexity Theory | en |
| dc.type | Thesis | |
| dc.date.schoolyear | 102-2 | |
| dc.description.degree | 博士 | |
| dc.contributor.oralexamcommittee | 許士軍(Shih-Chun Hsu),陳海鳴(Hai-Ming Chen),沈佩蒂(Pei-Di Shen),陳鴻基(Houn-Gee Che) | |
| dc.subject.keyword | 資訊科技,持續競爭優勢,複雜理論,耗散結構,浮現,詮釋性個案研究,長期性研究, | zh_TW |
| dc.subject.keyword | Information technology,sustainable competitive advantage,complexity theory,dissipative structure theory,emergence,hermeneutic case study,longitudinal research, | en |
| dc.relation.page | 259 | |
| dc.rights.note | 有償授權 | |
| dc.date.accepted | 2014-07-30 | |
| dc.contributor.author-college | 管理學院 | zh_TW |
| dc.contributor.author-dept | 資訊管理學研究所 | zh_TW |
| 顯示於系所單位： | 資訊管理學系 | |
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| 檔案 | 大小 | 格式 | |
|---|---|---|---|
| ntu-103-1.pdf 未授權公開取用 | 7.43 MB | Adobe PDF |
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